Benefits of Customised Property Management Hospitality Software

In modern times, hotels believe in using the latest technologies to carry out the basic functions at their property. The presence of hospitality software makes it easy for them to operate property smoothly.

When it comes to hotel software, there are specific software systems to take care of specific functions at the hotels. There is software for guest management, software for maintenance management, and specific software for property management. Each software help in simplifying the task, enhancing productivity, making the work more efficient and ironing out the basic problems that crop up at the hotels.

Automatic software system for property management

Hotel property management software facilitates the hotels to manage the regular operations at their back end along with front-office management. It makes it easy for the hotels to seamlessly perform functions like booking reservations, room allocation, guest check-in, as well as check-out, billing, room service management, as well as housekeeping activities. The system streamlines and automates each and every function at a hotel and encourages smooth functioning and guest experience. It integrates each and every department at the property yet providing them with an exclusivity to function on their own. 

 

Furthermore, more tools can be incorporated into the system to fabricate new and potent marketing strategies. The software also helps in maintaining brand reputation, providing better guest experience, and cut the operating cost of the hotel. All these things, in turn, increase the profitability of the hotel. Just like having a channel management solution at the hotel that helps to establish a connection between a PMS of the hotel and Revenue Management System and the booking channel of the hotel from the Global Distribution System (GDS), as well as Online Travel Agencies (OTA) to a retail travel agent.

Hence, having a nicely designed hospitality software solution with all the right tools and integrations provides a seamless hotel operation and excellent guest experience.

Here, we have listed the biggest benefits of customised property management hospitality software:

• Better revenue strategies

A customised hotel software solution collects relevant data and analytics along with getting the key metrics in order to provide a personalised experience to the guests. It helps the hotels to understand the choices and preferences of their guests thereby improving their stay.

Furthermore, the integration of other platforms providing valuable data enables the hotels to create a floating guest profile which can be easily shared across various properties. This lets the hotels to use the data and plan marketing strategies that could be more fruitful. This also allows the hotels to manage the activities from a single place in real-time.

For instance, the hotels can monitor guest activities and analyse their spending, social attributes, as well as stay behaviour, to curate a good experience for them. Using the relevant data, they can get their hands on the kind of experience the guests expect and offer them just that.

Thus, it would not be wrong to say that software helps the hotels to maintain their reputation. It also allows the hotels to fabricate targeted guest communications, as well as campaigns with personalised content. This, in turn, helps in improving customer engagement, thereby, improving the revenue.

All in all, the software benefits both the ends of the spectrum.

• Real-time monitoring

Today, social media impacts every aspect of peoples’ lives and hotel stay and experience are one of these things. Social media helps the hotels to establish a good reputation.Where the hotels have special plans for reputation management, they also plan social media management strategies.

Now, with modern software, the hotels can manage both from a central dashboard. The quick complain resolution feature helps the hotels to fix anything that goes wrong within moments and this helps in improving the ranking.

By posting relevant content they can also increase the number of followers.

• A customised guest experience

Today, hotels use a lot of smart technologies throughout their property. With the use of these smart technologies, the hotels capture the in-room experiences and habits of their guests. With the integration, as well as 24 X 7 connectivity, the hotels manage to get relevant guest insights. This further helps in improving the guest experience by leaps and bounds.

There are some hotels that offer an Android smart device to the guests as an in-room amenity. The device is connected with the hospitality software of the hotel and engages the guests via push notifications sent to the guests further improving the experience.

These are the major benefits of customised property management software system.

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Advantages of Using Hotel Maintenance Management Software

Hospitality industry thrives on guest satisfaction. Where the guests look for a hotel that could host them well without letting any problem crop up that could hinder their experience, the hotels also ascertain that the guests at the hotel have the time of their life. For hotels, guest satisfaction is always their top priority. Also, given the fact that their potential guests would only arrive at the hotel after reading the guest reviews on online portals, the hotels certainly could not afford to not keep their guests happy. Henceforth, they not just offer exemplary amenities, facilities, and services, but also pay a great amount of attention on the maintenance of their property. For the latter, the hotel maintenance management software comes to their rescue.

Maintenance Management Software: What is it?

Maintenance Management Software is a software that facilitates maintenance management at hotels. The software streamlines all the maintenance activities that are needed to be undertaken. Ut also notifies the hotel staff if something crops up.

What could be a bigger disappointment for a guest than going into the bathroom for a hot shower and the tap breaks down or craving for a coffee and the coffee machine refuses to work? The hotels that use maintenance software seldom have to face any such issue.

Here are some other benefits of using hotel maintenance management software:

• It helps in streamlining regular inflow of maintenance request

The responsibility of keeping a tab on maintenance request lies on the help desk. But, generally, the front desk receives hundreds and hundreds of requests every week. This makes it very difficult for them to keep a track on them. This is where maintenance management software comes into the picture.

Good hotel maintenance software will always have a maintenance request portal. This portal will help the staff member, as well as guests, to notify any maintenance issue. The system records the request and brings it to the attention of the right people.

This makes it very easy for the hotel to understand what all is going wrong in their property and what demands their attention.

• It helps in streamlining preventive maintenance

One of the leading benefits of having hotel maintenance management software is that it helps you to streamline preventive maintenance.

A preventive maintenance program in action will cut off the likeliness of emergency repairs and breakdowns that could hamper the guest experience and in turn, the reputation of the hotel.

Another benefit of maintenance management is that it enhances the shelf life of assets by 20%. We should also not forget that timely maintenance is a time-saving deal as you won’t have to splurge on reactive repair which actually has greater possibilities of hampering the assets in the absence of preventive maintenance.

• It helps in notifying at the right time

A hotel is a grand establishment having a complex electrical, mechanical, as well as plumbing system. Anything can go wrong at any time and this can lead to a complete system failure. In such cases, it gets really important for the hotel to act and bring things into control.

Maintenance management software notifies the right people at the right time and they act before things worsen.

The system sends email and alerts on mobile phones and tablets so that the concerned department could act right on time.

• It reduces equipment downtime

Hotel maintenance management software allows the hotel to perform all the tasks according to the recommendation of the manufacturer and industry standards by allowing the managers at the hotel to have a preventive management plan.

No sooner does the failure occur than the software notifies the technicians and the issue is resolved very quickly. This reduces downtime and reduced downtime is directly proportional to happy and satisfied guests.

• It improves management efficiencies

Maintenance software in place helps in improving the efficiency of hotel maintenance operations and allows the managers to take the right decision. This, in turn, helps in saving a huge cost.

An easy way for the managers to use this software to its best potential is by creating Key Performance Indicators or KPIs, as they are fondly addressed. This lets them read these metrics on a dashboard or via graphical reporting tools.

Chalking employee utilisation rate, as well as performance, overdue, as well as critical work, maintenance costs over a period of time, cost of equipment, repair cost, inventory level, asset depreciation, contractor response time, as well as cost, etc can be easily streamlined.

• It helps in scheduling and planning

A grand hotel needs a robust system for running their property. The majority of maintenance software applications feature a dashboard or calendar module which helps managers to schedule a service request, repairs, preventive management, and hotel guest management.

The software streamlines the operations by multiple users at various levels. Calendar dashboard allows the users to connect with each other to schedule various tasks according today, week, or month. It proves extremely efficient for large operations that involve multiple contractors and technicians.

The real-time viewing and updating of schedule, as well as assigning tasks becomes really easy and it boosts the efficiency of the staff.

Hotel maintenance management software is a boon for grand independent hotels and hotel chains that host hundreds of guests together. It does not just help the hotel staff to effectively manage each and every task in the hotel but also, improves the guest experience.

With all these advantages and many others, hotel maintenance management software has become the most important organ of every grand establishment. It has been helping the leading hotels in carrying out their maintenance tasks and with more technological adornments, it will be going to dominate the hospitality industry in the near future.

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Eliminate Glitches with Know Glitch

If every complaint, that is filed, is solved immediately and you know the reason behind that glitch. What caused that complaint? What is the reason behind that complain? And how to resolve this issue that is causing your guests to get uncomfortable? Do you have any system installed in place to manage such things? Now, you have that with the complaint management system software from Knowcross - Know Glitch. You can capture the issue, track it and resolve the service with best satisfactory methods and find out reasons that have caused inconvenience to guests with Know Glitch. The System that will streamline everything and you can resolve any guest complaints in a very short time.

Guest can get angry if the hotel does not provide the services on time. The last thing you want is the guest telling the whole world about the bad services from the hotel through social media.

To save this, we have introduced Know Glitch wherein you can find out the resolution under hotel maintenance management of every mistake and to find out the real glitches in the system in your services provided to the guest at your hotel.

Know Glitch will help you as soon as the guest lodges a complaint. The complaint then gets added to the system and relevant staff is alerted. The relevant staff then can act and offer the required compensation to the guests. The guest profile will get updated automatically. Know Glitch not only performs issue solutions but provides a full analysis that leads to better training. So, solve your guests’ problem in a matter of moments with Know Glitch.

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How to Earn the Loyalty of Your Restaurant Guests through Effective Customer Service

Consumer loyalty is an imperative piece of the accomplishment of an eatery. The restaurateur must arrangement his/her business so that it keeps clients upbeat and in this manner needing more. A proficient lodging housekeeping plan must be figured with the goal that client maintenance levels are high. Building an association with your client is imperative in hotel management software their trust and support.

Friendly – The restaurateur must advance a sentiment of neighborliness and warmth in his eatery that is exhibited by all of his workers. Good manners and energy will go far in making clients feel welcome.

Feedback – Communication is inadequate without criticism. Hearing the surveys of clients and attempting to redress any issues they face will make clients feel a piece of the eatery. Utilizing suitable programming for lodging the board will help in monitoring the audits given by clients.

Cleanliness – Values, for example, neatness must be advanced by the best hospitality software solutions and administration of the eatery. The staff must be sufficiently prepared to pursue such tidiness standards.

Website – A speedy and responsive site is the way to increasing new clients. Advancing data in a reasonable and brief path in a very much planned and alluring website page will prevail with regards to advertising your image in the psyches of the clients.

You can utilize your site and redo it with programming for lodging the board to get the best outcomes out. Picking up the trust and dedication of your clients may require some serious energy in this manner don't take rushed choices no matter what.

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Maximize the Guests’ Comfort with Timely and Automated Maintenance using KNOWCROSS Application

In this digital age, technology can truly increase the level of your performance. With this understanding, KNOWCROSS developed six technologically sophisticated applications for the hospitality sector. It is not easy for any establishment that falls within a realm of this sector to deliver a flawless service to the guests on a regular basis due to the presence of various factors. KNOWCROSS may bring this ease into life with advanced software applications.

The latest gift for hoteliers from the collection of KNOWCROSS hotel management software applications is KNOW Maintenance. This Cloud-based and multilingual application can automatically schedule and monitor the preventative measures necessary for the flawless maintenance of a facility. This smart application can automatically detect a defective device or its location and can automatically schedule a task that is necessary for its maintenance. Hence, it prevents unnecessary delays to maximize the satisfaction of the guests.

This application automatically generates a Work Order and the hotel personnel can access this from anywhere via a mobile phone or a laptop using the KNOW Maintenance app. The updated information also reaches a technician enabling him/her to start the process of maintenance as early as possible. The technicians can update the data after completing each task and can keep the authorities informed of the details in relation to a task. This application also enables a user to make plans with a built-in calendar view. You may schedule maintenance plans for the next six months using this feature. You may even check a collection of data that may go back 30 months to perform a trend analysis. It is hard to find these advanced features in other hospitality software solutions.

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Hotel Management Softwares to Maximize Security

Software solutions from KnowCross have optimal security measures so that you can have no worry results. Such security features tend to be fool proof. They streamline and automate hotel housekeeping and they can have complete management system from the company. This software integrates with critical establishment operations on single platform. It begins from front desk securing the data right up to account department. The restaurants might be working a double time for ensuring a seamless service. KnowCross always gives you access to the real-time information anytime you need. 

Hotel management softwares from the brand are wireless system with strong reporting features and this alert in case of unfinished and delayed jobs. This way the housekeeping tasks of the hotel gets easier. Other than that, the productivity of your staff increases with reduction in the service time of the guests. They also have cloud feature for connecting information related to hotel properties at various cities and even continents become a simple affair. 

All through this, the encryption system is going to ensure that it maintains the privacy of data at an optimal level. This management system from the company can support 180+ languages and irrespective of the location of the hotel, this can assist you. The design of the hospitality software solutions is such that it increases staff productivity through automation of guest request handling, maintenance jobs, and complaints. The various operations of the establishment are now at the fingertips so that it becomes an effortless affair. 

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5 Hotel Management Software for Managing Hotels and Customers more Efficiently

If you have a hotel, you must have a suitable hotel software to help you with the management. There is a huge variety of hotel management software’s, some are web-based, and others are conventional programs to install on your computer's hard drive. This software help in general functioning and monitoring of daily activities.

• Knowcross

Knowcross offers six different hotel software that makes it easy for hotel and hospitality industries to manage their work more efficiently.  KNOW Service, KNOW inspection, KNOW maintenance, KNOW mobile, KNOW housekeeping, and KNOW Glitch are these 6-software applications. All these applications are cloud-based and multilingual, so easy to use and implement in the hotel. 

• Hotelogix

This software is very easy to install and is designed for medium-sized hotels. It is a SaaS (Software as a Service), which means that it is based "on the cloud", on a web server, and can be accessed through any computer with an internet connection. It has several modules which are dedicated for room control, reservation center, sales and marketing, GDS and IDS (Global Distribution System and Internet Distribution System), allowing access to more than 1200 travel portals. 

• EzeeFrontDesk

It is one of the most popular hotel programs and has been installed in hotels in more than 98 countries and has customer service offices in 40 countries around the world. It uses the best technologies in the design of several integrated modules, each dedicated to a specific function within the hotel management: Easy Check in / Check out, Bookings in two clicks, Housekeeping, and much more.

• WebRezPro

This is another Web-based hospitality management software that offers a complete service for a very affordable price. It has an integrated online booking system. Another great advantage of this system is that the data is automatically saved and backed up on a server with redundant internet connections, monitored 24 hours a day

• RDP's Property Management System

RDP (Resort Data Processing Inc) was founded in 1981 with the aim of creating solutions in hotel software. Today your PMS offers Front Desk modules (for handling check in, check out, generate keys, scan credit cards, etc.). It is a complete system, with technical support 24 hours a day, every day of the year.

So, if you are looking for some hotel management solutions, this software can reduce your work and help in monitoring of daily activities.

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Hospitality management software for effective tracking and resolving guest concerns

A hospitality management software refers to a module that helps hoteliers to easily find concerns and come up with solutions that are in the best interest of our guests, along with minimizing the cost that comes with the whole process. This super efficient software facilitates in maximising guest loyalty, mainly because keeping guests pleased and satisfied definitely boost their feeling of being valued as well as cherished. Glitch, by Knowcross, helps out in all these and much more. This Hotel Property management Software enables management with their myriad service breakdown issues. Alerting associates as soon as a customer incident is reported, this software aids the hotels in managing the said incident in real time, thus ensuring that the guest feels satisfied.

Hotels that  like their guests to go home happy, cherished and satisfied, must always make sure that when any mishap of  occurs, the guests are helped out with solutions in real time or sometimes given apt compensation. This Hospitality Management Software records all sorts of data that ensures that the eventual cost for compensation can be tracked and managed with ease. All the more, as hotels can point service issues finding their root cause, they are able to chalk out the reasons and completely resolve them, pulling down compensation costs. Further, all the data and related issues that are service related, can be added to a guest’s online profile, ensuring that the available data helps them  out the next time customers  visit the hotel.

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