If every complaint, that is filed, is solved immediately and you know the reason behind that glitch. What caused that complaint? What is the reason behind that complain? And how to resolve this issue that is causing your guests to get uncomfortable? Do you have any system installed in place to manage such things? Now, you have that with the complaint management system software from Knowcross - Know Glitch. You can capture the issue, track it and resolve the service with best satisfactory methods and find out reasons that have caused inconvenience to guests with Know Glitch. The System that will streamline everything and you can resolve any guest complaints in a very short time.
Guest can get angry if the hotel does not provide the services on time. The last thing you want is the guest telling the whole world about the bad services from the hotel through social media.
To save this, we have introduced Know Glitch wherein you can find out the resolution under hotel maintenance management of every mistake and to find out the real glitches in the system in your services provided to the guest at your hotel.
Know Glitch will help you as soon as the guest lodges a complaint. The complaint then gets added to the system and relevant staff is alerted. The relevant staff then can act and offer the required compensation to the guests. The guest profile will get updated automatically. Know Glitch not only performs issue solutions but provides a full analysis that leads to better training. So, solve your guests’ problem in a matter of moments with Know Glitch.
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