Understand How Hotel Workflow Automation Software Works

Hoteliers who are looking to increase staff efficiency and productivity of their hotels should definitely opt for a hotel workflow automation software. The use of such software or module will surely help in automating the handling of guest complaints and requests. It also helps in automating maintenance jobs, thereby ensuring high staff productivity and high quality of service. The software follows a very simple process, and any member of the hotel staff can enter a job on behalf of a staff member or a guest; using any device or smartphone connected to the software. The hotel workflow automation software, also termed as a work order management system, allows all the different departments to set up their own rules for job allocation. These rules are generally a combination of attendant skills and the area assigned to that attendant.

The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.

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Hotel Workflow Automation Software

Making sure that guests go home happy and satisfied is a major concern for all hotels, it is bigger than machinery failure, bigger than staff shortage and bigger than washing a truckload of dirty laundry in an hour. And for making sure that everything runs smoothly, hoteliers sometimes make use of a hotel workflow automation software, which not only automates handling of all requests and complaints made by a guest, but also keeps track of maintenance jobs. This software would make use of the Property Management System such as room move, check in, check out for triggering alerts, so that the hotelier is always on the ready for predicting and fulfilling all requirements of the guest.

Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.

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Hotel Workflow Automation Software: Effective Module for Ensuring Quality Services

The TRITON Rapid Response module by Knowcross is a hotel workflow automation software that not only ensures provision of high quality services but also maintains high staff productivity. The module automates handling of guest requests, maintenance jobs and complaints. A job can be entered on behalf of a guest or staff member by any member of the hotel staff, using a TRITON-connected device such as smartphones. The module then automatically assigns the job to an attendant, based on their area assignment and skill sets. And in cases where all attendants, with the same skill sets, in the area are busy, the module automatically assigns the task to the attendant who is expected to become available earlier than the others.

This Hotel workflow automation software then sends a job assignment message on the attendant’s phone. In fact, the message can also be customized, including details about a job as well as about the guest who has requested the job. Subsequent to the completion of the job by the attendant, the job can be closed using either a telephone to dial into TRITON or by sending a reply from their phone. In case the job cannot be completed within the stipulated time, it automatically gets escalated to the supervisor for taking appropriate action. In addition, a staff member can also park a job, for a some amount of time, assigning genuine reason for not being able to complete the job, such as the unavailability of a certain mechanical part or so on. Using this hotel workflow automation software, hoteliers are surely in a Win/Win situation.

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Hotel Workflow Automation Software and How It Helps Hotels!

Apart from providing the usual services, hotels also need to fulfill impromptu request of guests, resolve complaints and manage maintenance jobs. And all this needs to be done within the shortest time period, so as to ensure guest satisfaction and staff productivity. Hotel workflow automation software automatically allocates guest requests and complaints to the right staff. The software facilitates in decreasing guest service time, increasing staff productivity, eliminating chances of wrong delivery of product or service. One such effective Hotel workflow automation software is the TRITON Rapid Response by Knowcross.

The module, supporting various wireless messaging systems, offers unified cross-department tracking of guest complaints, requests, and maintenance jobs. Staff members registering jobs are also able to attach images, documents as well as other file formats. This multilingual Hotel workflow automation software offers support for more than 180 languages, enabling the job assignment to be customized in the preferred language of the staff. Further, the supervisors, head of the departments, managers as well as members of hotel management can also receive dynamic escalation of delayed or unfinished jobs, based on several criteria, including guest name, company name, location, Country or V.I.P. level. The management accesses the powerful reporting module, which comprises 25 standard reports, for analyzing processes  or to understand  training needs. The TRITON Rapid Response module also features a tool for creating customized reports, so management can choose any criteria for report generation. The use of this type of Hotel workflow automation software enables hotels to ensure high quality of their services.

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