knowcross.com provides Hotel Managememt software Solution service.

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity.

KNOW MOBILE is a hotel service mangement solution.

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity.

KNOW MOBILE is a guest service management solution for hotels.

KNOW Mobile is the ultimate mobile application for hotel staff and managers. It integrates with KNOW Service and KNOW Glitch and provides a reliable and cost-effective method to dispatch job requests.

Showing posts with label Hotel Housekeeping Software. Show all posts
Showing posts with label Hotel Housekeeping Software. Show all posts

Thursday, 13 June 2019

Reasons to Use Hotel Maintenance Software


Every hotel, be it a small boutique hotel or a grand hotel chain, demands maintenance. With many guests staying and using the rooms and other areas, damage to the property is something which is inevitable. Need for fortuitous repairs crop up anytime. Equipment break down becomes common. Several departments keep running out of supplies. But the guests never feel slightest discomfort in the hotels and the credit goes to hotel maintenance software.
Hotel maintenance software has proved to be a boon for the hoteliers across the world. Almost every independent hotel, as well as a noted franchiser, use software to streamline the regular maintenance that properties demand. The software helps in simplifying the task and also save a great deal of time, money, and resources.

Features of hotel maintenance software

Hotel maintenance software is loaded with umpteen benefits. The marvellous features of the software enable the hoteliers to streamline the maintenance process.

Here are the important features of the software:

  • Ø It helps to create a work order that improves efficiency.
  • Ø  It schedules preventive maintenance so that you don’t have to deal with broken equipment.
  • Ø  It allows you to share every detail related to the task with the team.
  • Ø  It makes it easy to keep a track on the ongoing projects.
  • Ø  It lets you track the asset lifecycles that further helps you to make annual budgets.


Why do you need hotel maintenance software?

There are many ways in which hotel maintenance software proves potent for any hotelier. Here are the reasons why you need one:

·       Quick in-room maintenance response

The software keeps a check on the conditions of plumbing, venting, and HVAC in all the rooms of the hotel. The quick in-room response lets you tackle all the issues before they start to bother your guests.
The software allows you to request a repair of the system and also, keep an eye on the progress. This simplifies the overall maintenance of the property.

·       Large equipment maintenance

You can create a maintenance schedule with the help of this software. This will help you know which part of your property is in dire need of maintenance. Timely maintenance enhances the shelf life of all the systems and equipment including electrical equipment, plumbing, etc.

·       Streamline safety compliance

The software also helps you to keep your property safe and secure. With hotel maintenance software, you can keep the safety of your hotel in check.
Right from the kitchen to the common areas at the hotel, you can streamline the safety of every inch of your property.

·       Regulate supplies

Running out of supplies is not an uncommon norm in hotels. It results in end-moment hassles. But, if you are using hotel maintenance software, this issue will never crop up.

Using the software, you can keep all the supplies pertaining to every single department of your hotel under check. The software will let you know before you fall short of something and this way you will never run out of supplies anytime.

Just like hotel housekeeping software helps you regulate the housekeeping to improve the guest experience, hotel maintenance software also has a vital part to play in the same. If your property is well-maintained, your guests will never have to suffer any bad experience.

With the software, you can manage and maintain day-to-day task in your hotel. From checking the inventory to planning a budget, from placing an important work order to calling for the workforce for repair; you can do every single task with the help of the right software.

Tuesday, 29 May 2018

Keep Housekeeping in Check

If you talk to anyone who is even vaguely familiar with hotels and how they function, they will tell you that the housekeeping department is more or less the backbone of the hotel. Responsible for keeping the hotel neat and clean as well as comfortable, the housekeeping department performs a wide range of tasks to ensure these objectives are met. 

The housekeeping department is instrumental in ensuring an overall positive guest experience because it is responsible for the upkeep and maintenance of one single factor that greatly impacts the guest and his/her experience directly i.e. the room. The condition of the room is one of the main factors that determine how a person feels about a hotel. If one walks into a room that is clean, orderly, comfortable and inviting, it instantly creates a positive impression. However, if you enter a room that is dirty and in disarray, it dampens the mood immediately. 

In order to keep track of the numerous tasks that the department performs, a housekeeping checklist is essential. It helps ensure that nothing is missed out and that the tasks are allocated and completed in a timely and organised manner. With the advent of technology, one can now make use of a housekeeping software in order to ensure the smooth functioning of the department. There are numerous such softwares now available in the market which help streamline operations and reduce the scope of human errors.

Sunday, 27 April 2014

TRITON HK: Automate Daily Housekeeping Tasks in Your Hotel

Looking to increase the productivity of your housekeeping staff as well as increase guest satisfaction? Then using TRITON HK, by Knowcross, is the answer to your problems. Using this application, hotels can extract data from the existing Property Management System of the hotel, and create a task sheet, which helps attendants know which rooms are to be cleaned.
How Does It Work
 TRITON HK is perfect for helping a hotel free up its man power, thereby increasing efficiency; along with decreasing the turnaround time for rooms, which in turn decreases the time guests have to wait. The application enables queue room handling, and automates creation of task sheet. Housekeepers can also access room based inspection lists and checklists, for ensuring referring to standard operating procedures and inspecting rooms. The application can be used for sending out message of the day to all staff or sending alerts regarding cleaning events..

In fact, TRITON HK, providing support for Apple and Android along with offline capability, is also usable for two-way messaging between the supervisors and attendants. Supervisors can also update the status of a room, as in whether it is dirty, clean, inspected, and so on from their mobile app itself. Hoteliers can extract performance reports for gauging the efficiency of attendants. In addition, this application also helps in tracking discrepancies, posts jobs on TRITON Rapid Response, counts inventory of the trolley and records lost & found and so on.

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