Advantages of Using Hotel Maintenance Management Software

Hospitality industry thrives on guest satisfaction. Where the guests look for a hotel that could host them well without letting any problem crop up that could hinder their experience, the hotels also ascertain that the guests at the hotel have the time of their life. For hotels, guest satisfaction is always their top priority. Also, given the fact that their potential guests would only arrive at the hotel after reading the guest reviews on online portals, the hotels certainly could not afford to not keep their guests happy. Henceforth, they not just offer exemplary amenities, facilities, and services, but also pay a great amount of attention on the maintenance of their property. For the latter, the hotel maintenance management software comes to their rescue.

Maintenance Management Software: What is it?

Maintenance Management Software is a software that facilitates maintenance management at hotels. The software streamlines all the maintenance activities that are needed to be undertaken. Ut also notifies the hotel staff if something crops up.

What could be a bigger disappointment for a guest than going into the bathroom for a hot shower and the tap breaks down or craving for a coffee and the coffee machine refuses to work? The hotels that use maintenance software seldom have to face any such issue.

Here are some other benefits of using hotel maintenance management software:

• It helps in streamlining regular inflow of maintenance request

The responsibility of keeping a tab on maintenance request lies on the help desk. But, generally, the front desk receives hundreds and hundreds of requests every week. This makes it very difficult for them to keep a track on them. This is where maintenance management software comes into the picture.

Good hotel maintenance software will always have a maintenance request portal. This portal will help the staff member, as well as guests, to notify any maintenance issue. The system records the request and brings it to the attention of the right people.

This makes it very easy for the hotel to understand what all is going wrong in their property and what demands their attention.

• It helps in streamlining preventive maintenance

One of the leading benefits of having hotel maintenance management software is that it helps you to streamline preventive maintenance.

A preventive maintenance program in action will cut off the likeliness of emergency repairs and breakdowns that could hamper the guest experience and in turn, the reputation of the hotel.

Another benefit of maintenance management is that it enhances the shelf life of assets by 20%. We should also not forget that timely maintenance is a time-saving deal as you won’t have to splurge on reactive repair which actually has greater possibilities of hampering the assets in the absence of preventive maintenance.

• It helps in notifying at the right time

A hotel is a grand establishment having a complex electrical, mechanical, as well as plumbing system. Anything can go wrong at any time and this can lead to a complete system failure. In such cases, it gets really important for the hotel to act and bring things into control.

Maintenance management software notifies the right people at the right time and they act before things worsen.

The system sends email and alerts on mobile phones and tablets so that the concerned department could act right on time.

• It reduces equipment downtime

Hotel maintenance management software allows the hotel to perform all the tasks according to the recommendation of the manufacturer and industry standards by allowing the managers at the hotel to have a preventive management plan.

No sooner does the failure occur than the software notifies the technicians and the issue is resolved very quickly. This reduces downtime and reduced downtime is directly proportional to happy and satisfied guests.

• It improves management efficiencies

Maintenance software in place helps in improving the efficiency of hotel maintenance operations and allows the managers to take the right decision. This, in turn, helps in saving a huge cost.

An easy way for the managers to use this software to its best potential is by creating Key Performance Indicators or KPIs, as they are fondly addressed. This lets them read these metrics on a dashboard or via graphical reporting tools.

Chalking employee utilisation rate, as well as performance, overdue, as well as critical work, maintenance costs over a period of time, cost of equipment, repair cost, inventory level, asset depreciation, contractor response time, as well as cost, etc can be easily streamlined.

• It helps in scheduling and planning

A grand hotel needs a robust system for running their property. The majority of maintenance software applications feature a dashboard or calendar module which helps managers to schedule a service request, repairs, preventive management, and hotel guest management.

The software streamlines the operations by multiple users at various levels. Calendar dashboard allows the users to connect with each other to schedule various tasks according today, week, or month. It proves extremely efficient for large operations that involve multiple contractors and technicians.

The real-time viewing and updating of schedule, as well as assigning tasks becomes really easy and it boosts the efficiency of the staff.

Hotel maintenance management software is a boon for grand independent hotels and hotel chains that host hundreds of guests together. It does not just help the hotel staff to effectively manage each and every task in the hotel but also, improves the guest experience.

With all these advantages and many others, hotel maintenance management software has become the most important organ of every grand establishment. It has been helping the leading hotels in carrying out their maintenance tasks and with more technological adornments, it will be going to dominate the hospitality industry in the near future.

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