Hoteliers who are looking to increase staff efficiency and productivity of their hotels should definitely opt for a hotel workflow automation software. The use of such software or module will surely help in automating the handling of guest complaints and requests. It also helps in automating maintenance jobs, thereby ensuring high staff productivity and high quality of service. The software follows a very simple process, and any member of the hotel staff can enter a job on behalf of a staff member or a guest; using any device or smartphone connected to the software. The hotel workflow automation software, also termed as a work order management system, allows all the different departments to set up their own rules for job allocation. These rules are generally a combination of attendant skills and the area assigned to that attendant.
The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.
The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.
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