Hotel Workflow Automation Software: Effective Module for Ensuring Quality Services

The TRITON Rapid Response module by Knowcross is a hotel workflow automation software that not only ensures provision of high quality services but also maintains high staff productivity. The module automates handling of guest requests, maintenance jobs and complaints. A job can be entered on behalf of a guest or staff member by any member of the hotel staff, using a TRITON-connected device such as smartphones. The module then automatically assigns the job to an attendant, based on their area assignment and skill sets. And in cases where all attendants, with the same skill sets, in the area are busy, the module automatically assigns the task to the attendant who is expected to become available earlier than the others.

This Hotel workflow automation software then sends a job assignment message on the attendant’s phone. In fact, the message can also be customized, including details about a job as well as about the guest who has requested the job. Subsequent to the completion of the job by the attendant, the job can be closed using either a telephone to dial into TRITON or by sending a reply from their phone. In case the job cannot be completed within the stipulated time, it automatically gets escalated to the supervisor for taking appropriate action. In addition, a staff member can also park a job, for a some amount of time, assigning genuine reason for not being able to complete the job, such as the unavailability of a certain mechanical part or so on. Using this hotel workflow automation software, hoteliers are surely in a Win/Win situation.

Posted in: Hotel workflow Automation Software