Making sure that guests go home happy and satisfied is a major concern for all hotels, it is bigger than machinery failure, bigger than staff shortage and bigger than washing a truckload of dirty laundry in an hour. And for making sure that everything runs smoothly, hoteliers sometimes make use of a hotel workflow automation software, which not only automates handling of all requests and complaints made by a guest, but also keeps track of maintenance jobs. This software would make use of the Property Management System such as room move, check in, check out for triggering alerts, so that the hotelier is always on the ready for predicting and fulfilling all requirements of the guest.
Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.
Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.
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