Apart from providing the usual
services, hotels also need to fulfill impromptu request of guests, resolve complaints
and manage maintenance jobs. And all this needs to be done within the shortest
time period, so as to ensure guest satisfaction and staff productivity. Hotel workflow automation software automatically
allocates guest requests and complaints to the right staff. The software facilitates
in decreasing guest service time, increasing staff productivity, eliminating
chances of wrong delivery of product or service. One such effective Hotel
workflow automation software is the TRITON Rapid Response by
Knowcross.
The module, supporting various wireless
messaging systems, offers unified cross-department tracking of guest
complaints, requests, and maintenance jobs. Staff members registering jobs are
also able to attach images, documents as well as other file formats. This multilingual
Hotel workflow
automation software offers support for more than 180 languages,
enabling the job assignment to be customized in the preferred language of the staff.
Further, the supervisors, head of the departments, managers as well as members
of hotel management can also receive dynamic escalation of delayed or
unfinished jobs, based on several criteria, including guest name, company name,
location, Country or V.I.P. level. The management accesses the powerful
reporting module, which comprises 25 standard reports, for analyzing processes or to understand training needs. The TRITON Rapid Response
module also features a tool for creating customized reports, so management can
choose any criteria for report generation. The use of this type of Hotel workflow automation software
enables hotels to ensure high quality of their services.
0 comments:
Post a Comment