Satisfy your guests to the core with hotel guest incident tracking software

Talking about a hotel, there are several aspects that make it a perfect one and among those guest satisfaction is the most important one. Ensuring the hotel operations to be carried out flawlessly often does not happen and some flaws may take place without any prior notice. When such instances occur leading to a guest irate, the hotel loses its reputation. But, it’s not that this impression cannot be regained. Through the Hotel Guest Incident Tracking software, this is possible, that too easily.

The software is designed keeping in mind various problems faced by the guests and in order to provide them swift compensation to ensure their complete satisfaction. The hotel guest incident tracking software allows you to capture, track, investigate and effectively close the service issues that led to the inconvenience of your guests. When a service breakdown happens, it is entered into this system and instantly, all the right people in different departments are alerted.  This ensures that every department does their bit to change the guest’s experience and the disgruntled guests does not get extremely angry due to lack of attention from the hotel management. Moreover, the software helps the hoteliers to get reports to identify all the top problem areas and the amount of compensations doled out to keep guests happy. For example, if one of the guest is unhappy due to late or no pick up from the airport. The hotelier immediately gets the alerts for the same and as soon as the guests arrive, they shall be consoled with an offer of free airport transfer during checkout.

Further, if the same instance is repeated, the hotelier can identify the exact problem area and make the necessary changes to reduce guest dissatisfaction and doled out compensations due to that particular reason. The hotel guest incident tracking software is one of the greatest benefits the hoteliers can get to increase their guest loyalty.

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EFFICIENT MANAGEMENT ON THE FLY/GO

Managing a hotel on the go can get tiring and time consuming if not handled in an appropriate way which always left me with more problems than I could handle. Guests would end up getting angry and leave bad reviews because of unsolved issues leading to a fall in guest satisfaction and loyalty. Thankfully, I came across Hotel rapid response on mobile which turned the tables in my favour. This efficient software application allows me to track the complaints that would pop up from time to time while receiving timely alerts on their completion.

The best part about Hotel rapid response on Mobile it can be used wherever I go as I can install it to my Smartphone.  It allows me to keep a track on guest complaints and requests at all times while being on the move, thus getting notifications of completed jobs which lead to an increase in guest satisfaction. Using Hotel rapid response on mobile is easy to follow and use as it entails registering a job/complaint and the software application does the rest like staff selection, job order dispatch and other tasks.

This way, I am constantly kept in the loop about task execution and escalation through regular alerts and messages. With the help of hotel rapid response on mobile, managing these complaints while on the go is fast and efficient. I am left with free time to interact with guests while not having to worry about pending complaints. This leads to a decrease in guest service time while increasing staff productivity.

Hotel rapid response on mobile is certainly a boon for a person like me who has to constantly be on his feet.

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Hotel Workflow Automation Software and How It Helps Hotels!

Apart from providing the usual services, hotels also need to fulfill impromptu request of guests, resolve complaints and manage maintenance jobs. And all this needs to be done within the shortest time period, so as to ensure guest satisfaction and staff productivity. Hotel workflow automation software automatically allocates guest requests and complaints to the right staff. The software facilitates in decreasing guest service time, increasing staff productivity, eliminating chances of wrong delivery of product or service. One such effective Hotel workflow automation software is the TRITON Rapid Response by Knowcross.

The module, supporting various wireless messaging systems, offers unified cross-department tracking of guest complaints, requests, and maintenance jobs. Staff members registering jobs are also able to attach images, documents as well as other file formats. This multilingual Hotel workflow automation software offers support for more than 180 languages, enabling the job assignment to be customized in the preferred language of the staff. Further, the supervisors, head of the departments, managers as well as members of hotel management can also receive dynamic escalation of delayed or unfinished jobs, based on several criteria, including guest name, company name, location, Country or V.I.P. level. The management accesses the powerful reporting module, which comprises 25 standard reports, for analyzing processes  or to understand  training needs. The TRITON Rapid Response module also features a tool for creating customized reports, so management can choose any criteria for report generation. The use of this type of Hotel workflow automation software enables hotels to ensure high quality of their services.

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Be an efficient hotelier with hotel management software

Knowcross has introduced hotel management software to help hoteliers attain maximum guest satisfaction and increase the productivity levels at their hotel. These software concentrate on various departments of the hotel starting from housekeeping to the maintenance department for smooth functioning of the hotel. Moreover, there are software that even help in cutting down costs and making proper use of the available inventory.

Some of the examples of the Hotel Management Software are Rapid Response, Checklist, Glitch, CMMS etc. All these software are compatible with any smart phone and some basic functionality can be fulfilled by using just a hand held device.

Often, as a hotelier has to perform or track several activities at one time, it results in chaos. Some or the other activity is missed out or executed in a wrong way. With hotel management software all these hassles can be eliminated. The hoteliers can maintain a proper hotel checklist, handle guest complaints easily, manage housekeeping operations efficiently and more. The software syncs with the PMS of the hotel and provide data to the hoteliers for automating hotel tasks.

Realizing its benefits, the TRITON hotel management software are currently being used by various hotels chains such as Hilton, Taj, Hyatt,  Oberoi, Rosewood, Radisson and more. The software has helped the hoteliers to raise the managing of hotel activities to next level and make their staff more productive. Further, positive results can also be seen in the level of guest satisfaction with the help of hotel management software.

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Why Opt for a Hotel Preventive Maintenance Software!

A hotel preventive maintenance software is essential in the competitive environment of the hospitality industry. In this blog, let’s talk about MiniMaint-CMMS,a computerized maintenance management software,that enables engineers to effectively manage all maintenance obligations, thereby streamlining maintenance activities and lowering costs.Use of this type of software facilitates in providing a superior grip over the assets and inventory.The MiniMaint-CMMS comprises several features that assist its users in maintaining their plants, machinery and equipment.

The main features of this hotel preventive maintenance software include a comprehensive asset register, which is a single point of access for all the equipment that has ever been installed in the hotel. This includes a history of all breakdowns, all maintenance efforts, vendor details, purchase details, parts used, warranty details and so on.

The software also enables easy management of preventative and corrective maintenance, by automatically creating tasks or work orders when maintenance becomes due. In fact, the software is so effective that it enables managers to view the planned tasks on a calendar-like screen. Managers can also use the software to allocate the tasks to team members.

A unique feature of this Hotel Preventive Maintenance Software is the Management Dashboard, which managers can use to generate snapshots of performance indicators, for monitoring progress of work. In addition, inventory management can also be carried out, easily and effectively, by tracking the consumption of spare parts and eliminating chances of stock shortage through the restocking alerts.

Thus, the benefits of using this hotel preventive maintenance software are immense for the hotel management. Not only can they monitor engineering performance using the easy to read reports generated by the software, but they can also lower maintenance costs as well as enhance equipment life. All in all, a great software for any hotel. 

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