Hotel Software on Cloud: Improving operational and data sharing efficiency

Hotel software on cloud has brought a tremendous change to the multi-property hotel management scenario wherein hoteliers can easily share the data of one property with others and also standardize process and operation in all the chain properties. The hotel software on cloud acts as a centralized communication platform that helps hoteliers with multiple properties to save their investments on hardware, networks, databases and operating systems required for handling operations in each of their hotels. Moreover, the software allows the hoteliers to easily share the best practices of one property with the other, hence helping in standardizing the workings in all their properties and attaining quality results from each.

Hotel software on Cloud provides the hoteliers an option to select the modules which they want such as Rapid Response, Preventative Maintenance, Checklist etc. and attain the benefit of remarkable jump in efficiency for their service operations. The software helps in seamless addition of new properties and enables the hoteliers to easily handle their different properties. Further, browser based application of the hotel software on cloud allows access of the hotel information from any location. The software consolidates different information and enables tracking of multiple property data from a single point. This also helps the hoteliers to maintain a single guest call centre for different properties. A smart phone application of the software is an added advantage for the hoteliers, which assist them to improve operational and data sharing efficiency even on the move.

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Hotel Workflow Automation Software: Effective Module for Ensuring Quality Services

The TRITON Rapid Response module by Knowcross is a hotel workflow automation software that not only ensures provision of high quality services but also maintains high staff productivity. The module automates handling of guest requests, maintenance jobs and complaints. A job can be entered on behalf of a guest or staff member by any member of the hotel staff, using a TRITON-connected device such as smartphones. The module then automatically assigns the job to an attendant, based on their area assignment and skill sets. And in cases where all attendants, with the same skill sets, in the area are busy, the module automatically assigns the task to the attendant who is expected to become available earlier than the others.

This Hotel workflow automation software then sends a job assignment message on the attendant’s phone. In fact, the message can also be customized, including details about a job as well as about the guest who has requested the job. Subsequent to the completion of the job by the attendant, the job can be closed using either a telephone to dial into TRITON or by sending a reply from their phone. In case the job cannot be completed within the stipulated time, it automatically gets escalated to the supervisor for taking appropriate action. In addition, a staff member can also park a job, for a some amount of time, assigning genuine reason for not being able to complete the job, such as the unavailability of a certain mechanical part or so on. Using this hotel workflow automation software, hoteliers are surely in a Win/Win situation.

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Software to assist in perfect guest service management for hotels

Hospitality has always been about keeping the guests happy and ensuring that their level of satisfaction stays on the peak. It is easy to provide the guests a bulk of services and facilities, but often the most important factor that attracts their loyalty towards a hotel is the swiftness in the response to their glitches. In order to give more emphasis to this factor and increase guest loyalty, the guest service management for hotels software has been designed. The software works in ensuring timely and a planned response to the various concerns raised by guests. Moreover, the software helps the hoteliers tackle the raised concerns at the right time before the guests get annoyed. This simplified way of handling guest problems in the right manner that too at the right time ensures keeping them happy throughout their stay and in turn reserves their loyalty for the hotel.

Moreover, not only does the software help in efficient Guest Service Management for Hotels but also aids in tracking, investigating and conclusively finding a solution for various service breakdowns issues in a hotel. The most beneficial aspect of the software is that it also keeps a track of various compensations provided to satisfy an irate guest. This enables the hoteliers to spot the exact area of concern due to which most number of guests are unhappy. Post identifying the problem, the hotel can take appropriate measures to correct the situation and reduce the amount of doled out compensations due to a particular reason. Thus, this software which helps in efficient guest service management for hotels is one of the most beneficial tools for the hoteliers to increase guest loyalty for their hotel.

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