How Technologies Enhance Customers Experience In Hotel and Hospitality Industry

Technology has taken a major leap in advancement considering the hotel and hospital industry. The use of advanced technology and various software’s have made the booking process and guest relations easier and more efficient in today’s day, few such points or experiences in today’s day are as follows;

 1. The online booking system
The uses of online booking applications and hotel guest management software have given the guests the opportunity to surf and inspect the hotel, their tariffs and various facilitates provided using a computer or a smartphone. This facility gives guests the advantage of booking rooms and other facilities at a cheaper and hassle-free way.

2. Tech-enabled rooms
Rooms are being fitted with various technologies like WIFI, independent I pads, etc which gives guests a feeling of extra service provided by the hotels, increase satisfaction and loyalty.

 3. Automated check-In
The use of automated check-in facilities has made it faster and more efficient for a large number of guests with pre-bookings to check in without even going through large amounts of paperwork or a stress full check in process.

 4. Guest management system
The use of guest management system in a hotel can easily accumulate occupancies, room tariffs, available rooms, etc for faster guest service and decrease the amount of time taken for the check in and checkout process.

 Few of the above points have made a great impact on the hotel and the guests. It has improved guests satisfaction and increased efficiency for the hospitality industry.

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Why Indian Hotels Needs Technological Advancement?

The high-end luxury hotels in India is growing at a good pace. This country in today’s day is attracting a huge number of foreign tourists as the government has introduced e-visa for hundred and thirteen countries. The country has a large population too, who are newly inclined to adventure, travel, and sightseeing. Now the question is do they have enough high-end rooms to offer to the growing number of travelers and many such questions.

 Check out the technologies that luxury hotels need to stay in competition:

• The proper utility of the new advances in property management software and use of phone application for the internal communication.

• Installation of the software for the hotel to interact with their guests directly and resolve minor issues faced during their stay quickly.

• Advanced inspections of the rooms and other amenities before guest arrivals for enhancing customer satisfaction with the help of housekeeping hotel software.

• High-speed internet and wireless internet connection all over the hotel for customers as well as the staff for better communication.

 • The best utility of the maintenance and preventive software to curb the extra expenses and also delivering the best product for customer utility.

So by using different hotel information system and hotel management software, hotels can offer better services to customers and stay in competition for a long time. It may look big investment in the beginning but once installed, this hotel management software greatly help in increasing hotel productivity and managing staff.

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Latest Technological Advancement In Hospitality Sector In 2017

There is a rapid change in the hospitality industry typically inclined towards the hotel industry software being used. The hospitality sector is moving towards more advanced yet efficient software and technologies to integrate their PMS/ hotel ERP unlike the old manual or the inefficient software.

Few of the trending technologies are:

• Cloud-based PMS systems: Cloud-based PMS systems are interlinked throughout the property even outside the establishment with the help of WIFI. This system allows the establishment on saving cost, lesser maintenance, a higher scale of data protection and much more.

• Mobile analytics/in phone application: This particular application helps managers and general managers to keep a real time tap on what’s happening at the property on the move through their smartphones.

• Predictive intelligence: This application helps the industry on shortlisting or selecting their target market. The application groups up the market automatically using stored data related to age, sex, geography, time of travel, local events and much more.

 • Use of preventive maintenance: Preventive maintenance helps in maintaining the assets of the property. The software continuously monitors the condition of the equipment and other assets of the business. Helping the property to function efficiently and reduce expenses.

A hospitality enterprise has to brace hospitality technology and advancements on them on a day to day basis to function smoothly and have a better grasp on the market, so the preventive maintenance software is much needed. It will also add on to guest satisfaction and convenience.

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Must Read Hospitality Management Trends For Hospitality Professionals

Much advancement has occurred in the hospitality industry year after year. The transition from the year 2016 to 2017 is mostly inclined towards technological advancements, as technology enables the industry to work efficiently. Check out the hospitality management trends of 2017:

1. Technology continuing to be a major factor
2. The advancement is specified on payment and data security, in-room technology, faster broadband, mobile engagement, etc.
3. Emphasis on revenue intelligence
4. The industry is implementing tools and software’s to accurately estimate occupancy, pricing, and availability in relation to demand and supply of a particular business.
5. Growth in mergers and acquisitions
6. Several international and Indian chains are seen inclined towards growth my merging locally or internationally with small or large brands to expand their horizons and capture as large a market as possible.
7. Use of cashless systems
8. After demonetization in India, the country is typically looking at going cashless, with the extensive use of various applications like Pay-Tm and much more along with the use of EDC machines for card transactions typically attracting small scale businesses in using the same.
 9. Direct online booking
10. The demand for applications through which bookings for rail, air, and hotels have been made easy on the go; is the most influential trend in 2017

The use of hospitality software is gaining popularity because of the smartphones, computers and a smarter way of increasing efficiency of day to day operations. The trends mostly incline towards the advancement of hotel software’s India which majorly contributes to increasing efficiency, cutting down costs and providing guests with a better experience.

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