Maximize the Guests’ Comfort with Timely and Automated Maintenance using KNOWCROSS Application

In this digital age, technology can truly increase the level of your performance. With this understanding, KNOWCROSS developed six technologically sophisticated applications for the hospitality sector. It is not easy for any establishment that falls within a realm of this sector to deliver a flawless service to the guests on a regular basis due to the presence of various factors. KNOWCROSS may bring this ease into life with advanced software applications.

The latest gift for hoteliers from the collection of KNOWCROSS hotel management software applications is KNOW Maintenance. This Cloud-based and multilingual application can automatically schedule and monitor the preventative measures necessary for the flawless maintenance of a facility. This smart application can automatically detect a defective device or its location and can automatically schedule a task that is necessary for its maintenance. Hence, it prevents unnecessary delays to maximize the satisfaction of the guests.

This application automatically generates a Work Order and the hotel personnel can access this from anywhere via a mobile phone or a laptop using the KNOW Maintenance app. The updated information also reaches a technician enabling him/her to start the process of maintenance as early as possible. The technicians can update the data after completing each task and can keep the authorities informed of the details in relation to a task. This application also enables a user to make plans with a built-in calendar view. You may schedule maintenance plans for the next six months using this feature. You may even check a collection of data that may go back 30 months to perform a trend analysis. It is hard to find these advanced features in other hospitality software solutions.

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Benefits of using Advanced Hotel Information System for Efficient Management of Housekeeping

Every efficient hotelier knows the importance of hotel or property management software applications. These applications can organize different administrative duties and improve the guests’ experience through faster delivery of a service. The advanced technological features of KNOWCROSS improve the efficiency of hoteliers through seamless integration of different tasks.

The hoteliers receive an array of software applications through a KNOWCROSS platform. It improves the efficiency of all personnel and let them deliver finest quality service to every guest. This platform has a set of applications for various tasks. For example, the KNOW Housekeeping software enables a supervisor to efficiently complete all the tasks without living the desk. This platform includes a user-friendly Housekeeping checklist with built-in creation feature. This feature allows a supervisor to create a task-sheet and to assign different tasks to different personnel within a few minutes. Hence, it increases your efficiency manifold.

It is impossible for hotel information systems to match or to outperform the efficiency of KNOW Housekeeping software application. Its built-in features enable you to track the performance of different housekeepers. This application also sends updated information regarding the availability of clean rooms or regarding the necessity of housekeeping in a room. The assistance of this application makes it possible for the attendants/supervisors to receive updated information on mobile devices. They receive the assigned task-sheets on their Smartphones along with cleaning sequences. Hence, it becomes easier for them to handle multiple tasks without leaving any room for error. Hence, KNOW housekeeping saves the supervisors from running around to assign a task or check the status of a task.

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Housekeeping Checklist from KnowCross for Guest Satisfaction

One of the important aspects of hotel standards is housekeeping performance. This deals with all possible minute issues that might influence guest satisfaction. As a hospitality establishment, nothing is more important for you than making positive experiences on the visitors. Good performance of this department gives your hotel market recognition. The issues handled through housekeeping have direct relation to satisfaction of the visitors. This includes room cleaning and service handling along with activities meeting special preferences. 

KnowCross housekeeping checklist software solutions makes keeping tab of the various related issues quite easy. Their automation solution is easy to use, and results can be optimized from the housekeeping team. You can connect this software with the mobile devices and this is great for managers as they can keep abreast with the latest housekeeping requirements and the team performance. You can do this even when you are on the move. 

Integration with PMS is another advantage and the software follow rule-based dynamic room prioritization. Here the assigned housekeeping attendant do cleaning work based upon guest priority and urgency. The function of the software is to escalate the special guest preference and the number of the room on handheld devices. Housekeeping staff can organize the various necessary arrangements and the cleaning tasks based upon this. 

Optimization of the hotel information systems means that there is displaying of tasks related to room cleaning for example on the mobile phone of attendant. Once they complete, they can close the task with click of button. There is delivery of message upon the closing of the task to the managers. 

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Hotel Management Softwares to Maximize Security

Software solutions from KnowCross have optimal security measures so that you can have no worry results. Such security features tend to be fool proof. They streamline and automate hotel housekeeping and they can have complete management system from the company. This software integrates with critical establishment operations on single platform. It begins from front desk securing the data right up to account department. The restaurants might be working a double time for ensuring a seamless service. KnowCross always gives you access to the real-time information anytime you need. 

Hotel management softwares from the brand are wireless system with strong reporting features and this alert in case of unfinished and delayed jobs. This way the housekeeping tasks of the hotel gets easier. Other than that, the productivity of your staff increases with reduction in the service time of the guests. They also have cloud feature for connecting information related to hotel properties at various cities and even continents become a simple affair. 

All through this, the encryption system is going to ensure that it maintains the privacy of data at an optimal level. This management system from the company can support 180+ languages and irrespective of the location of the hotel, this can assist you. The design of the hospitality software solutions is such that it increases staff productivity through automation of guest request handling, maintenance jobs, and complaints. The various operations of the establishment are now at the fingertips so that it becomes an effortless affair. 

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Efficiently Manage the Tasks of Hospitality Industry without Glitches or Delays

It is not easy to seamlessly manage all the tasks in a 3-star/4-star/5-star hotel, as there are numerous aspects that require attention. Hence, a mistake may happen at any time resulting in disgruntled guests. It may result in a loss of fame for any hotelier leading to a loss of clientele. To prevent any type of delay or mistake, Knowcross brings advanced SAAS based software application enabling the managers/executives of a hotel to handle all tasks efficiently.

Knowcross has set a record of excellence with its extraordinary hotel management software application. This solution can integrate the tasks of different departments onto a single platform. Any hotel may benefit from this solution that is currently being used in thousands of hotels around the world.

Improved Productivity

To keep all guests satisfied, it is essential to execute tasks within an expected timeframe. A delay in the execution and delivery of a service may exasperate a guest that is harmful for the business of a hotel. The advanced features of Knowservice automatically assign the time with each job and the executives automatically receive reports of delays. It enables the supervisors to prevent future delays with thorough analysis of any type of problem.

Effortless Facility Management

It is extremely hard to manage all the tasks of a hotel. It requires unwavering attention and endeavors of all personnel. With Knowhousekeeping, supervisors can easily and quickly create a task-sheet and assign all the tasks to different personnel with a few clicks of a mouse. This solution also enables a supervisor to monitor the progress of any task in real time and makes it possible for the supervisors to resolve issues as promptly as possible. With the hospitality software solutions of Knowcross, it becomes easier to manage any hotel.

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Ways Visitors and Hotels Can Benefit from Automation

With the rapid rise in technological advancements, the hospitality industry has been very keen on implementing technology into their work methods. Hoteliers want to make use of hospitality software that help in automation of work as they not only reduce the pressure on hotel staff but also complements their services. 

• Rooms – A high-end hotel generally gives key cards to its guest for easy and secure entry to their rooms. Bookings that are automated can assign the perfect room to guests based on the preferences they have chosen. 

• Messages – An automated messaging system makes a guest feel that he is important to the hotel. 

• Website – An automated website allows the easy and convenient booking of guests. Collection of data also becomes easier. 

• Convenience – An automatic software system makes it considerably easier for both guests and the hotel staff to keep track of hotel activities.

• Time – A lot of time is saved if the services are automated as the dependence on manual work is reduced and errors are reduced. 

• Revenue – Automation of services reduces the cost of operations by a large amount in the long run. Revenues also increase as the customer becomes the focal point of the benefits of automation. 

The benefits of automation in hotels are maximized in the long run. The extra expense needed to automate websites and services may feel large at first but over time, the revenues that will be derived from this will outweigh the initial cost considerably.

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Errors that you must evade in your hotel distribution approach

Small mistakes the in the hospitality industry can cause you to incur huge losses not only in revenue but also in reputation. The strategy that is decided by the top management of the hotel must pay off as there is almost little to no space for inefficiency and failure. Use hotel management software in order to employ a systematic approach to hotel distribution.

• Manual – It is inevitable that some mistakes will take place. The best way to avoid such mistakes is to lower the responsibility of the staff and reduce the gravity and importance of these mistakes. Using an optimized software is a much more efficient method of handling the business. Bookings that are done through the website of the hotel also help in gathering additional data. 

• Cost – Setting a cost structure that is not only flexible but also economical is an optimum approach to attracting as many people as possible. 

• Competition – Use hospitality software solutions to gain an edge over your competitors. You can also provide exclusive offers and discounts to rooms to separate your hotel from your competitors. 

• Analysis – The data gathered from the websites and the software must be analyzed. Control is necessary as it identifies the standards and compares them with the results. 

A hotelier must try to keep on evolving the activities and features of his hotel with the tastes and preferences of the customers and the trends. A hotel that uses its staff in an efficient way is set up for success in the long run.   

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Keep Housekeeping in Check

If you talk to anyone who is even vaguely familiar with hotels and how they function, they will tell you that the housekeeping department is more or less the backbone of the hotel. Responsible for keeping the hotel neat and clean as well as comfortable, the housekeeping department performs a wide range of tasks to ensure these objectives are met. 

The housekeeping department is instrumental in ensuring an overall positive guest experience because it is responsible for the upkeep and maintenance of one single factor that greatly impacts the guest and his/her experience directly i.e. the room. The condition of the room is one of the main factors that determine how a person feels about a hotel. If one walks into a room that is clean, orderly, comfortable and inviting, it instantly creates a positive impression. However, if you enter a room that is dirty and in disarray, it dampens the mood immediately. 

In order to keep track of the numerous tasks that the department performs, a housekeeping checklist is essential. It helps ensure that nothing is missed out and that the tasks are allocated and completed in a timely and organised manner. With the advent of technology, one can now make use of a housekeeping software in order to ensure the smooth functioning of the department. There are numerous such softwares now available in the market which help streamline operations and reduce the scope of human errors.

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Housekeeping for keeping guests happy

Housekeeping is the most disregarded aspect of a hotel even though it is fundamental to the upkeep and reputation of a hotel. Here is a list of 6 points on the best way to keep up Exceptional Housekeeping Practices:

• The housekeeping is one of the hardest in hotel business. Hoteliers need to address staff maintenance and continually monitor workers. 

• Gone are the days when the housekeeping office was a pushover. For the housekeepers to do their job properly, they must be kept in a healthy and attentive state of mind.

• Hotels are preparing workers to evaluate and recognize visitors' needs even before they know it themselves. For instance, if a couple is visiting with a baby, giving a high seat in the eatery for the youngster's utilization is a courteous signal that would say a lot. 

• Hotels should make maids a vital piece of a visitor encounter giving them space to evaluate their performance and come up with ideas to accommodate visitors in an innovative way.

• The housekeeping division works as a middle person between the provisions and administration office. From arranging lights to giving whatever help the visitors asks for, the housekeeping office ensures the best way to elevate the benchmarks of housekeeping. The housekeeping division flourishes with trust of the administration and keeps running on inspiration! 

• Inspiration drives the working of each hotel. Workers need to feel esteemed of bringing more to their respective work. Therefore keep cheering up your workers from time to time. 

Housekeeping is integral to the hospitality industry. There are therefore many automatic software systems coming up to aid the manager in handling this crucial part of their job.

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PMMS and its benefits

In the event that your association at present works in a responsive support or "fire fighting" mode, then you are in danger of higher upkeep costs, disappointment rates and downtime. It's an ideal opportunity to advance toward a more dependable upkeep technique. Preventive Maintenance (PM) programming empowers associations to create logbook as well as meter-based PMs and set up PM plans, making it simple to avoid disappointments and decrease costs.

PMMS is a preventive maintenance software that has simplified hotel operations with its preventive maintenance measures.

Preventive Maintenance (PM) is characterized as keeping up plant and hardware resources on a consistently booked premise with a specific end goal to alleviate future breakdowns and gear disappointments which would some way or another outcome in pointless creation intrusions and unforeseen repair costs. 

In the "past times", experienced upkeep directors heaps of expert experience and direct information of the hardware being used and additionally such updates as yellow notebook records to settle on when preventive support would be executed. In the cutting edge period, we as a whole realize that dependence on an old-clocks intuition to "notice" when a specific machine required consideration is everywhere. That is the reason today proficient upkeep supervisors depend upon housekeeping management software!

A preventive maintainance software has the following advantages:

• Extends the valuable lifecycle of benefits by diminishing the requirement for capital substitutions.

• Enhances the productivity of hardware by keeping them running all the more effectively and bringing down power costs.

• Enhances the execution of benefits by expanding uptime.

• Enhances client (inside or outer) benefit since upkeep groups have less impromptu maintenance and can react snappier to new issues.

• Contributes emphatically to the notoriety of organizations

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Solution to your every problem

Hotel management software or property management software ordinarily alluded to as PMS, under business terms might be utilized as a part of real estate, manufacturing, logistics, licensed innovation, government or hospitality property management. They are automated frameworks that encourage the administration of properties, individual property, hardware, including upkeep, legalities and workforce all through a solitary bit of programming. They took over old, paper-based strategies that tended to be both cumbersome and wasteful. They are regularly sent as customer/server designs. Today, most cutting-edge property administration frameworks support web and cloud innovation and offer their product to customers utilizing a product as-a-benefit demonstrator. Some of the very common features of a hotel management software include online check-in/express check-out, room service, in-room controls, guest-staff communication, cloud-based virtual concierge, posting of charges, point of sale, telephone, accounts receivable, sales and marketing, events, food and beverage costing, materials management, HR and payroll, maintenance system, quality management and other amenities and more. These new technology designs are mainly made for guests, so they can use the same on their mobile devices or similar gadgets are provided by the hotel in their lobbies and room.

There are multiple types of hotel management software available in the market but one of the most efficient with extra perks is Knowcross - it offers you multitude of options ranging from KnowHouskeeping, KnowMobile to complaint management system softwares -  it caters to all your needs. 

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5 ways by which knowcross hotel management software enhances customer satisfaction

Knowcross has changed the dynamics of hotel business with its superior, highly efficient technology that can be used in hotels in order to maintain a smooth and efficient business. Here are 5 hotel management software by Knowcross that does so:

1. Know Service
With the help of Know Service, hotel staffs can use the software to carry out a variety of functions like guests’ requests, guests’ complaints and maintenance requirements. The requests and complaints can be lodged by the guests too via the software.

2. Know Housekeeping
Know Housekeeping application helps in better coordination of housekeeping activities and also help you to manage Housekeeping checklist. It greatly enhances the productivity of the housekeeping staffs thereby improving the satisfaction of the guests.

3. Know Mobile
The Know Mobile software makes the job of hotel managers and other staffs less complicated and smooth. These hospitality software solutions enhance the efficiency of a hotel and have proved to be cost-effective in the long run. The software provides an all-in-one integration of the Know Service and the Know Glitch application.

4. Know Glitch
The Know Glitch application has considerably reduced the reaction time of hotel staffs to solve any sort of problems faced by the guests. It also helps in the investigation and tracking down of problems.

5. Know Inspection
Know Inspection acts as a great tool for hoteliers to check whether all the services are working properly or not on a smartphone. The inspections make sure the hotel is running smoothly and the guests are happy and content with the hotel services.

These applications of Knowcross have provided an edge to the hotels and enabled them to provide personalized guests service using the latest technology.

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