Hospitality industry thrives on guest
satisfaction. Where the guests look for a hotel that could host them
well without letting any problem crop up that could hinder their
experience, the hotels also ascertain that the guests at the hotel
have the time of their life. For hotels, guest satisfaction is always
their top priority. Also, given the fact that their potential guests
would only arrive at the hotel after reading the guest reviews on
online portals, the hotels certainly could not afford to not keep
their guests happy. Henceforth, they not just offer exemplary
amenities, facilities, and services, but also pay a great amount of
attention on the maintenance of their property. For the latter, the
hotel maintenance management software comes to their rescue.
Maintenance Management Software: What is it?
Maintenance Management Software is a software that facilitates maintenance management at hotels. The software streamlines all the maintenance activities that are needed to be undertaken. Ut also notifies the hotel staff if something crops up.
What could be a bigger disappointment
for a guest than going into the bathroom for a hot shower and the tap
breaks down or craving for a coffee and the coffee machine refuses to
work? The hotels that use maintenance software seldom have to face
any such issue.
Here are some other benefits of using hotel maintenance management software:
It helps in streamlining regular inflow of maintenance request
The responsibility of keeping a tab on
maintenance request lies on the help desk. But, generally, the front
desk receives hundreds and hundreds of requests every week. This
makes it very difficult for them to keep a track on them. This is
where maintenance management software comes into the picture.
Good hotel maintenance software will
always have a maintenance request portal. This portal will help the
staff member, as well as guests, to notify any maintenance issue. The
system records the request and brings it to the attention of the
right people.
This makes it very easy for the hotel
to understand what all is going wrong in their property and what
demands their attention.
It helps in streamlining preventive maintenance
One of the leading benefits of having
hotel maintenance management software is that it helps you to
streamline preventive maintenance.
A preventive maintenance program in
action will cut off the likeliness of emergency repairs and
breakdowns that could hamper the guest experience and in turn, the
reputation of the hotel.
Another benefit of maintenance
management is that it enhances the shelf life of assets by 20%. We
should also not forget that timely maintenance is a time-saving deal
as you won’t have to splurge on reactive repair which actually has
greater possibilities of hampering the assets in the absence of
preventive maintenance.
It helps in notifying at the right time
A hotel is a grand establishment having
a complex electrical, mechanical, as well as plumbing system.
Anything can go wrong at any time and this can lead to a complete
system failure. In such cases, it gets really important for the hotel
to act and bring things into control.
Maintenance management software
notifies the right people at the right time and they act before
things worsen.
The system sends
email and alerts on mobile phones and tablets so that the concerned
department could act right on time.
It reduces equipment downtime
Hotel maintenance management
software allows the hotel to perform all the tasks according to
the recommendation of the manufacturer and industry standards by
allowing the managers at the hotel to have a preventive management
plan.
No sooner does the failure occur than
the software notifies the technicians and the issue is resolved very
quickly. This reduces downtime and reduced downtime is directly
proportional to happy and satisfied guests.
It improves management efficiencies
Maintenance software in place helps in
improving the efficiency of hotel maintenance operations and allows
the managers to take the right decision. This, in turn, helps in
saving a huge cost.
An easy way for the managers to use
this software to its best potential is by creating Key Performance
Indicators or KPIs, as they are fondly addressed. This lets them read
these metrics on a dashboard or via graphical reporting tools.
Chalking employee utilisation rate, as
well as performance, overdue, as well as critical work, maintenance
costs over a period of time, cost of equipment, repair cost,
inventory level, asset depreciation, contractor response time, as
well as cost, etc can be easily streamlined.
It helps in scheduling and planning
A grand hotel needs a robust system for
running their property. The majority of maintenance software
applications feature a dashboard or calendar module which helps
managers to schedule a service request, repairs, preventive
management, and hotel guest management.
The software streamlines the operations
by multiple users at various levels. Calendar dashboard allows the
users to connect with each other to schedule various tasks according
today, week, or month. It proves extremely efficient for large
operations that involve multiple contractors and technicians.
The real-time viewing and updating of
schedule, as well as assigning tasks becomes really easy and it
boosts the efficiency of the staff.
Hotel maintenance management
software is a boon for grand independent hotels and hotel chains
that host hundreds of guests together. It does not just help the
hotel staff to effectively manage each and every task in the hotel
but also, improves the guest experience.
With all these advantages and many
others, hotel maintenance management software has become the most
important organ of every grand establishment. It has been helping the
leading hotels in carrying out their maintenance tasks and with more
technological adornments, it will be going to dominate the
hospitality industry in the near future.
