Benefits of Customised Property Management Hospitality Software

In modern times, hotels believe in using the latest technologies to carry out the basic functions at their property. The presence of hospitality software makes it easy for them to operate property smoothly.

When it comes to hotel software, there are specific software systems to take care of specific functions at the hotels. There is software for guest management, software for maintenance management, and specific software for property management. Each software help in simplifying the task, enhancing productivity, making the work more efficient and ironing out the basic problems that crop up at the hotels.

Automatic software system for property management

Hotel property management software facilitates the hotels to manage the regular operations at their back end along with front-office management. It makes it easy for the hotels to seamlessly perform functions like booking reservations, room allocation, guest check-in, as well as check-out, billing, room service management, as well as housekeeping activities. The system streamlines and automates each and every function at a hotel and encourages smooth functioning and guest experience. It integrates each and every department at the property yet providing them with an exclusivity to function on their own. 

 

Furthermore, more tools can be incorporated into the system to fabricate new and potent marketing strategies. The software also helps in maintaining brand reputation, providing better guest experience, and cut the operating cost of the hotel. All these things, in turn, increase the profitability of the hotel. Just like having a channel management solution at the hotel that helps to establish a connection between a PMS of the hotel and Revenue Management System and the booking channel of the hotel from the Global Distribution System (GDS), as well as Online Travel Agencies (OTA) to a retail travel agent.

Hence, having a nicely designed hospitality software solution with all the right tools and integrations provides a seamless hotel operation and excellent guest experience.

Here, we have listed the biggest benefits of customised property management hospitality software:

• Better revenue strategies

A customised hotel software solution collects relevant data and analytics along with getting the key metrics in order to provide a personalised experience to the guests. It helps the hotels to understand the choices and preferences of their guests thereby improving their stay.

Furthermore, the integration of other platforms providing valuable data enables the hotels to create a floating guest profile which can be easily shared across various properties. This lets the hotels to use the data and plan marketing strategies that could be more fruitful. This also allows the hotels to manage the activities from a single place in real-time.

For instance, the hotels can monitor guest activities and analyse their spending, social attributes, as well as stay behaviour, to curate a good experience for them. Using the relevant data, they can get their hands on the kind of experience the guests expect and offer them just that.

Thus, it would not be wrong to say that software helps the hotels to maintain their reputation. It also allows the hotels to fabricate targeted guest communications, as well as campaigns with personalised content. This, in turn, helps in improving customer engagement, thereby, improving the revenue.

All in all, the software benefits both the ends of the spectrum.

• Real-time monitoring

Today, social media impacts every aspect of peoples’ lives and hotel stay and experience are one of these things. Social media helps the hotels to establish a good reputation.Where the hotels have special plans for reputation management, they also plan social media management strategies.

Now, with modern software, the hotels can manage both from a central dashboard. The quick complain resolution feature helps the hotels to fix anything that goes wrong within moments and this helps in improving the ranking.

By posting relevant content they can also increase the number of followers.

• A customised guest experience

Today, hotels use a lot of smart technologies throughout their property. With the use of these smart technologies, the hotels capture the in-room experiences and habits of their guests. With the integration, as well as 24 X 7 connectivity, the hotels manage to get relevant guest insights. This further helps in improving the guest experience by leaps and bounds.

There are some hotels that offer an Android smart device to the guests as an in-room amenity. The device is connected with the hospitality software of the hotel and engages the guests via push notifications sent to the guests further improving the experience.

These are the major benefits of customised property management software system.

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Advantages of Using Hotel Maintenance Management Software

Hospitality industry thrives on guest satisfaction. Where the guests look for a hotel that could host them well without letting any problem crop up that could hinder their experience, the hotels also ascertain that the guests at the hotel have the time of their life. For hotels, guest satisfaction is always their top priority. Also, given the fact that their potential guests would only arrive at the hotel after reading the guest reviews on online portals, the hotels certainly could not afford to not keep their guests happy. Henceforth, they not just offer exemplary amenities, facilities, and services, but also pay a great amount of attention on the maintenance of their property. For the latter, the hotel maintenance management software comes to their rescue.

Maintenance Management Software: What is it?

Maintenance Management Software is a software that facilitates maintenance management at hotels. The software streamlines all the maintenance activities that are needed to be undertaken. Ut also notifies the hotel staff if something crops up.

What could be a bigger disappointment for a guest than going into the bathroom for a hot shower and the tap breaks down or craving for a coffee and the coffee machine refuses to work? The hotels that use maintenance software seldom have to face any such issue.

Here are some other benefits of using hotel maintenance management software:

• It helps in streamlining regular inflow of maintenance request

The responsibility of keeping a tab on maintenance request lies on the help desk. But, generally, the front desk receives hundreds and hundreds of requests every week. This makes it very difficult for them to keep a track on them. This is where maintenance management software comes into the picture.

Good hotel maintenance software will always have a maintenance request portal. This portal will help the staff member, as well as guests, to notify any maintenance issue. The system records the request and brings it to the attention of the right people.

This makes it very easy for the hotel to understand what all is going wrong in their property and what demands their attention.

• It helps in streamlining preventive maintenance

One of the leading benefits of having hotel maintenance management software is that it helps you to streamline preventive maintenance.

A preventive maintenance program in action will cut off the likeliness of emergency repairs and breakdowns that could hamper the guest experience and in turn, the reputation of the hotel.

Another benefit of maintenance management is that it enhances the shelf life of assets by 20%. We should also not forget that timely maintenance is a time-saving deal as you won’t have to splurge on reactive repair which actually has greater possibilities of hampering the assets in the absence of preventive maintenance.

• It helps in notifying at the right time

A hotel is a grand establishment having a complex electrical, mechanical, as well as plumbing system. Anything can go wrong at any time and this can lead to a complete system failure. In such cases, it gets really important for the hotel to act and bring things into control.

Maintenance management software notifies the right people at the right time and they act before things worsen.

The system sends email and alerts on mobile phones and tablets so that the concerned department could act right on time.

• It reduces equipment downtime

Hotel maintenance management software allows the hotel to perform all the tasks according to the recommendation of the manufacturer and industry standards by allowing the managers at the hotel to have a preventive management plan.

No sooner does the failure occur than the software notifies the technicians and the issue is resolved very quickly. This reduces downtime and reduced downtime is directly proportional to happy and satisfied guests.

• It improves management efficiencies

Maintenance software in place helps in improving the efficiency of hotel maintenance operations and allows the managers to take the right decision. This, in turn, helps in saving a huge cost.

An easy way for the managers to use this software to its best potential is by creating Key Performance Indicators or KPIs, as they are fondly addressed. This lets them read these metrics on a dashboard or via graphical reporting tools.

Chalking employee utilisation rate, as well as performance, overdue, as well as critical work, maintenance costs over a period of time, cost of equipment, repair cost, inventory level, asset depreciation, contractor response time, as well as cost, etc can be easily streamlined.

• It helps in scheduling and planning

A grand hotel needs a robust system for running their property. The majority of maintenance software applications feature a dashboard or calendar module which helps managers to schedule a service request, repairs, preventive management, and hotel guest management.

The software streamlines the operations by multiple users at various levels. Calendar dashboard allows the users to connect with each other to schedule various tasks according today, week, or month. It proves extremely efficient for large operations that involve multiple contractors and technicians.

The real-time viewing and updating of schedule, as well as assigning tasks becomes really easy and it boosts the efficiency of the staff.

Hotel maintenance management software is a boon for grand independent hotels and hotel chains that host hundreds of guests together. It does not just help the hotel staff to effectively manage each and every task in the hotel but also, improves the guest experience.

With all these advantages and many others, hotel maintenance management software has become the most important organ of every grand establishment. It has been helping the leading hotels in carrying out their maintenance tasks and with more technological adornments, it will be going to dominate the hospitality industry in the near future.

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Reasons to Use Hotel Maintenance Software

Every hotel, be it a small boutique hotel or a grand hotel chain, demands maintenance. With many guests staying and using the rooms and other areas, damage to the property is something which is inevitable. Need for fortuitous repairs crop up anytime. Equipment break down becomes common. Several departments keep running out of supplies. But the guests never feel slightest discomfort in the hotels and the credit goes to hotel maintenance software.

Hotel maintenance software has proved to be a boon for the hoteliers across the world. Almost every independent hotel, as well as a noted franchiser, use software to streamline the regular maintenance that properties demand. The software helps in simplifying the task and also save a great deal of time, money, and resources.

Features of hotel maintenance software

Hotel maintenance software is loaded with umpteen benefits. The marvellous features of the software enable the hoteliers to streamline the maintenance process.

Here are the important features of the software:

• Ø It helps to create a work order that improves efficiency.
• Ø  It schedules preventive maintenance so that you don’t have to deal with broken equipment.
• Ø  It allows you to share every detail related to the task with the team.
• Ø  It makes it easy to keep a track on the ongoing projects.
• Ø  It lets you track the asset lifecycles that further helps you to make annual budgets.

Why do you need hotel maintenance software?

There are many ways in which hotel maintenance software proves potent for any hotelier. Here are the reasons why you need one:

·       Quick in-room maintenance response

The software keeps a check on the conditions of plumbing, venting, and HVAC in all the rooms of the hotel. The quick in-room response lets you tackle all the issues before they start to bother your guests.

The software allows you to request a repair of the system and also, keep an eye on the progress. This simplifies the overall maintenance of the property.

·       Large equipment maintenance

You can create a maintenance schedule with the help of this software. This will help you know which part of your property is in dire need of maintenance. Timely maintenance enhances the shelf life of all the systems and equipment including electrical equipment, plumbing, etc.

·       Streamline safety compliance

The software also helps you to keep your property safe and secure. With hotel maintenance software, you can keep the safety of your hotel in check.

Right from the kitchen to the common areas at the hotel, you can streamline the safety of every inch of your property.

·       Regulate supplies

Running out of supplies is not an uncommon norm in hotels. It results in end-moment hassles. But, if you are using hotel maintenance software, this issue will never crop up.

Using the software, you can keep all the supplies pertaining to every single department of your hotel under check. The software will let you know before you fall short of something and this way you will never run out of supplies anytime.

Just like hotel housekeeping software helps you regulate the housekeeping to improve the guest experience, hotel maintenance software also has a vital part to play in the same. If your property is well-maintained, your guests will never have to suffer any bad experience.

With the software, you can manage and maintain day-to-day task in your hotel. From checking the inventory to planning a budget, from placing an important work order to calling for the workforce for repair; you can do every single task with the help of the right software.

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Eliminate Glitches with Know Glitch

If every complaint, that is filed, is solved immediately and you know the reason behind that glitch. What caused that complaint? What is the reason behind that complain? And how to resolve this issue that is causing your guests to get uncomfortable? Do you have any system installed in place to manage such things? Now, you have that with the complaint management system software from Knowcross - Know Glitch. You can capture the issue, track it and resolve the service with best satisfactory methods and find out reasons that have caused inconvenience to guests with Know Glitch. The System that will streamline everything and you can resolve any guest complaints in a very short time.

Guest can get angry if the hotel does not provide the services on time. The last thing you want is the guest telling the whole world about the bad services from the hotel through social media.

To save this, we have introduced Know Glitch wherein you can find out the resolution under hotel maintenance management of every mistake and to find out the real glitches in the system in your services provided to the guest at your hotel.

Know Glitch will help you as soon as the guest lodges a complaint. The complaint then gets added to the system and relevant staff is alerted. The relevant staff then can act and offer the required compensation to the guests. The guest profile will get updated automatically. Know Glitch not only performs issue solutions but provides a full analysis that leads to better training. So, solve your guests’ problem in a matter of moments with Know Glitch.

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Simplify your Housekeeping Needs with Know Housekeeping

What if every housekeeping tasks you assign can be done so easily that you don’t need to check every task by yourself? Imagine being a supervisor who needs to check and assign every task and run around to check if all the housekeeping tasks in the hotel are going great or if the task is completed. Now with Knowcross Housekeeping Software and its Software Checklist, you can be a superhero and manage everything at once with the super customized report of every employee and what task that employee is doing. You just need to check the last step of inspection.

With Know Housekeeping you can streamline daily housekeeping and get double the improvements in the productivity of your staff. This will directly lead to extremely high guest satisfaction and, also, the carbon footprint of your hotel will be very much reduced. Know Housekeeping is a fully connected service and will work on Android, IOS or PC.

Know Housekeeping will help a supervisor assign tasks in a couple of minutes. The Tasks sheet are allocated automatically on the basis of staff constraints, credits and sections. Simply, attendants and supervisors will get their task on their smartphones with full preferences, traces and cleaning sequences. The task the supervisor needs to do in real-time is the choice of rooms to inspect.

Make your hotel maintenance management much simpler and super productive and sit back and relax with Know Housekeeping. Give your guests the ultimate satisfaction they deserve and contact us to know more about our software. 

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Save Your Hotel by Using These Simple Tactics

Hotel Management or Hospitality completely depends on the relationship between a guest and a host. If your business is falling apart, then there might be few changes you could do to get it back to its full potential and get back on track in no time. Complaint management system software is must in hotels so make sure you have that before starting again.

Focus on the people: Your hotel will never get back on track if you’d not listen or focus on the people who are visiting or working there. Get their feedbacks good or bad because it’s important to get a hold of them and start from working on the feedback they have to give to improve the service. Don’t let the bad reviews leave the premises because of bad reviews bad publicity.

Improve the staff: There is a high possibility that your business failed because of the bad stuff. Bad customer satisfaction by the staff also adds up to the list of the reasons why your business is failing. So, take a step and change the staff and train them to satisfy the customer needs so that they are comfortable at your hotel.

Effective plan: Sometimes when amateur people run a business they’re not intended to run, failure happens. So, before you start out to work in the field again make sure you have an effective plan and strategy and come back with a bang.

Market: Public marketing or publicity is very important if you’re planning to re-discover your business from scratch. It’s very helpful and will definitely give you the kind of publicity you need for the business.

The hotel software system is growing in the industry and is very important. Make sure you install them beforehand so that it could help you out in turning your distressed hotel into a successful one.

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How to Make Your Hotel Appealing to Women Travellers?

Have you ever wondered about what you could do to make your hotel more attractive especially for the businesswomen? It’s important to keep your hotel female-friendly because according to statistics now, 85% of purchases of the household are done by them (businesswomen). Except for the businesswomen, there are women travellers who are most likely to book a hotel for their stay. Hotel software which usually saves a lot of time should be updated at all times for quick booking by these women.

So, we have listed top things that you should keep while designing a women-friendly hotel:

Flexible: When you put supplements in a room, they are chargeable which is okay but if a woman is travelling alone, getting charged for a snack she ate bothers her the most. It bothers her, even more, when you charge the price of the snack double its actual price. So, you could try and be a little flexible with the supplements you provide. Don’t forget to provide them with a housekeeping checklist.

Comfort: Women are more concerned about how beautiful their room looks. They prefer a well-lit room, spacious and comfortable bedding. So, make sure your rooms have well-equipped lights with pretty colours and comfortable bedding.

Safety: No one wants to live in a hotel where their rooms are close to lifting or restaurants or any noise prone areas. So, make sure if you have a female visitor, you provide her with the best room your hotel has because they have a habit of talking about the hotel they stayed when they were off vacation. They are very secure when they are aware of software hotel management.

Branded toiletries: One of the easiest and very effective ways to attract women to your hotel is providing them with branded toiletries. They dig it because they are very particular about their personal care and it makes them happy that you cared about their personal care.

Women are their own boss and thus they plan their own travels and hotels. It’s nice to know and have a hotel that cares about its women visitors and if you get to impress them, you’ll definitely be at a profit because as mentioned they talk about everything.

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