Technology is in the process of changing how hotels and the staff there greet, meet as well as treat their guests. There are several software and modules these days for the hospitality industry, which can enhance guest engagement and staff communication. In addition, a software of this sort is also capable of automating management of guest requests, maintenance jobs and complaints along with ensuring high levels of services for the guest. In fact, a hotelier can also ensure high staff productivity if they use a Hotel Rapid Response Software.
Such software enables anyone from the hotel staff to enter a job on behalf of a guest or even another staff member, through a device that is connected to the software, including smartphones. The software then automatically assigns the job to the hotel attendants, based on a few criteria, namely area assignments and skills of the attendant. The attendant is then notified of the pending job by the software, by sending a job assignment message on their phone. The attendant, after completing the job, closes the job by sending a reply message from a mobile phone, IP Phone or DECT phone. A piece of cake really! Now, all this high tech software and module might seem like a lot of work, but the truth is that these are extremely user friendly and easy to operate. When purchasing and installing such a software, just make sure that the seller sends across someone to explain the entire process to you. And after that it’s smooth sailing all the way, as you ensure that your guests are satisfied with the service levels of your hotel. And we are sure they would have no reason to be dissatisfied if all their requests and complaints are dealt with immediately
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