Address Your Guest Complaints In Real Time For Better Customer Satisfaction

We have to agree that technology has streamlined work, most of the industries now depend on technology but the hotel industry is one where the need for technology is the most, as they have to handle many responsibilities and follow ups. Most of the hotel do not have such software that can make the follow-ups easy and reduce their workload, here Knowcross introduces you guest management software which will help you to manage your work more efficiently.

What usually happens when your guest complains?

Firstly your guest has to inform the reception about the inconvenience faced, the reception then make a note and tries to find the concerned department, now if the reception is overcrowded it will take a bit more of time. After the department is informed they try to get in touch the staff apt for this job.

In short, it is quite time-consuming and lengthy process. Your guests are paying for their stay so these things can really irritate them and make your impression down.

How Knowcross software can help?

As soon as the guest register a complaint, it will automatically get updated on Know Glitch, thus the concerned department is alerted and the staff receives the notification on their Smartphone and approaches to fix the issues; note everything happens in real time.

The complaint management system software helps you to handle the complaints and grievances of guest in a better way and also allows you to rectify your mistakes. The guest management system is quite important for the hotel industry as they survive on their guest visit, hence guest satisfaction should be the most important, try out the Knowcross software and make the change.

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Knowcross: Delivering Best Preventive Maintenance Software To Hospitality And Hotel Sector

In hospitality service, it is always better to be well prepared before welcoming your guest. Since this industry usually uses products like television, air condition, tea coffee maker, bathroom faucets, electronic faucets, maintenance software is required to track their due maintenance and report issues when faced by the customers and fix it before the arrival of new guests.

How Knowcross software help?

• The guest can request or complaint using the interactive guest app or the hotel staff can be intimated.

• The request is updated to the department and the concerned staff takes on the charge or report if there is any technical issue.

• The housekeeping can update the status of the room and equipment while inspection and report the same for service or replacement.

• The concerned person can easily receive the details of occupancy and before the guest arrival; the rooms can be well prepared.

• App keeps the record of the previous maintenance service and their due dates and alerts the same on the app.

Technical issues might arise during the stay of your guest and not always the rooms can be transferred so be prepared and updated by the preventive maintenance software. It helps you to check and track the condition of electronic and other appliances so that the timely service can make them last longer. The hotel maintenance software is introduced by Knowcross to enhance the workflow and curtail the extra expenses faced by the non maintenance of the wearable products.

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Knowcross: Delivering Best Housekeeping Software Solutions To Hotel Industry

Housekeeping department is the backbone of the hotel industry and ignoring this can directly lead to customer dissatisfaction. Due to mismanagement and communication gap often this service gets compromised. By understanding this scenario very well, Knowcross has come up with amazing housekeeping software solution for the hotel industry to help them. Check out how Knowcross housekeeping software works:

• The supervisor of housekeeping department can update the task using the software.
• The task is automatically allotted to the concerned person or department.
• The housekeeping team member gets the notification along with the request.
• The team member knows the exact room and its condition to approach.
• Once the work is done, the team member can revert through his/her smartphone with the latest update.

Through this software, every action can be traced and you can receive a real-time update which makes management of housekeeping department much easier. The features which our software have: • Maintain an automated maintenance sheet
• Trace the on-going process and delays
• Queue the rooms on priority basis
• Special requests can be considered
• Time tracking
• Track inconsistency
• Performance record
• Lost and found updates

These housekeeping solutions can make the whole process of housekeeping very smooth and easy. KNOW Housekeeping software has all the feature is required to manage the housekeeping department efficiently. It is one of the best housekeeping applications available in the market which help hotels to give their customers more clean and hygienic environment to stay comfortably with them. So get one for your hotel now!

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Knowcross: Delivering Best Housekeeping Software Solutions To Hotel Industry

Housekeeping department is the backbone of the hotel industry and ignoring this can directly lead to customer dissatisfaction. Due to mismanagement and communication gap often this service gets compromised. By understanding this scenario very well, Knowcross has come up with amazing housekeeping software solution for the hotel industry to help them. Check out how Knowcross housekeeping software works:

• The supervisor of housekeeping department can update the task using the software.
• The task is automatically allotted to the concerned person or department.
• The housekeeping team member gets the notification along with the request.
• The team member knows the exact room and its condition to approach.
• Once the work is done, the team member can revert through his/her smartphone with the latest update.

Through this software, every action can be traced and you can receive a real-time update which makes management of housekeeping department much easier. The features which our software have: • Maintain an automated maintenance sheet
• Trace the on-going process and delays
• Queue the rooms on priority basis
• Special requests can be considered
• Time tracking
• Track inconsistency
• Performance record
• Lost and found updates

These housekeeping solutions can make the whole process of housekeeping very smooth and easy. KNOW Housekeeping software has all the feature is required to manage the housekeeping department efficiently. It is one of the best housekeeping applications available in the market which help hotels to give their customers more clean and hygienic environment to stay comfortably with them. So get one for your hotel now!

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Why Make Knowcross Your Hospitality Technology Partner?

The technological advancement allows guest to book hotels at odd hours through OTA service, and eventually they land up earlier, before the place is actually ready to welcome them. The wait usually keeps them impatient and your department on toes, as they were unaware of the new guest check-in or the previous guest’s check out. Here, Knowcross's hospitality software steps in to eliminate this kind of rush situations. Let’s see how Knowcross hospitality software can help you in different departments:

1. Know service: An interactive application where the guests and hospitality department can directly put up request, complaints, and feedback.

2. Know housekeeping: This helps in real-time update of housekeeping activities and the assigned task is directly notified to the concerned person.

3. Know mobile: This application bridges the internal communication gap, here you receive request/complaint and close the task.

4. Know glitch: An initiative to lessen the vexation the guest had to go through, by this software, the department can track and resolve the constraints faced.

5. Know inspection: Over here the management can track the virtual checklist and conduct inspection through phones. All these products automate the system which enables the business to roll in real time, hence enhancing the internal productivity as well as customer satisfaction externally.

If hotel information system can eradicate all communication gap and increase work productivity, then the work flow becomes easier and also customer satisfaction can be guaranteed. This hospitality industry software bridges the gap and helps to control each department efficiently. Choose the software which your company needs the most and see the difference!

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Centralized Hotel Operations: Instrumental in Enhancing Efficacy of a Hotel

When talking about centralized hotel operations, every hotelier realizes its efficacy and effectiveness. And let us not forget that it also helps hotels in providing personalized and more consistent services, through automation of processes. Now, one thing you can be sure of is that automating maintenance jobs ensures smooth operations of a hotel. Not only are all maintenance issues taken care of within time, but even inventory management is possible! Since all the jobs are scheduled, it is easier for managers and supervisors to keep a track of the work that has been done and the work that is pending. Also, centralized hotel operations enable cross property data sharing, since other properties in a hotel chain can access guest information and profiles easily.

In fact, by centralizing your hotel operations, you can also automate your hotel housekeeping activities, enabling an increase in staff productivity as well as guest satisfaction. Hoteliers can free up more manpower for increasing efficiency and even eliminate almost 90% of the room coordination phone calls. Hotels can decrease their guest turnaround time, lower their turnaround times as well as personalize their rooms, as per the preferences of their guests! Centralized hotel operations can also enable easier service recovery, which means that hoteliers can capture, track, investigate as well as resolve service issues or complaints made by guests. The benefits of centralizing the operations of your hotel are immense and extremely advantageous.

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