Address Your Guest Complaints In Real Time For Better Customer Satisfaction

We have to agree that technology has streamlined work, most of the industries now depend on technology but the hotel industry is one where the need for technology is the most, as they have to handle many responsibilities and follow ups. Most of the hotel do not have such software that can make the follow-ups easy and reduce their workload, here Knowcross introduces you guest management software which will help you to manage your work more efficiently.

What usually happens when your guest complains?

Firstly your guest has to inform the reception about the inconvenience faced, the reception then make a note and tries to find the concerned department, now if the reception is overcrowded it will take a bit more of time. After the department is informed they try to get in touch the staff apt for this job.

In short, it is quite time-consuming and lengthy process. Your guests are paying for their stay so these things can really irritate them and make your impression down.

How Knowcross software can help?

As soon as the guest register a complaint, it will automatically get updated on Know Glitch, thus the concerned department is alerted and the staff receives the notification on their Smartphone and approaches to fix the issues; note everything happens in real time.

The complaint management system software helps you to handle the complaints and grievances of guest in a better way and also allows you to rectify your mistakes. The guest management system is quite important for the hotel industry as they survive on their guest visit, hence guest satisfaction should be the most important, try out the Knowcross software and make the change.

Posted in: complaint management system software,Guest management system