Just building a great hotel, with cutting edge amenities is not enough! You have to provide prompt and efficient services to make guest come back. Use a hotel rapid response software to automate the handling of guest requests, maintenance jobs and complaints, leading to increased productivity of staff, as well as ensuring high quality of services rendered. It is a fairly simple, yet highly effective procedure, through which a job can be registered by any hotel staff member using any device that is connected to the rapid response module, such as a smartphone. The job can be registered on behalf of a guest or even a staff member. Subsequent to job registration, the procedure for staff selection and job allocation takes place, which is based on an amalgamation of area assignments and skill set.
The selected staff member is then sent a job assignment message on their mobile device, which can include a mobile phone, a pager, smart phone or DECT among others. The staff member can then go to the assigned location and fulfill the request or resolve the complaint, subsequent to which they can close the job as completed, by sending a message from their mobile device. If the job has not been completed within the specified time, the supervisor is automatically notified and he/she can then take the required action. Subsequent to completion of the job, a staff member of the hotel can give the guest a call and confirm if they were satisfied with the level and promptness of service. The use of a Hotel Rapid Response Software decreases delays as well as wrong delivery of product or services, ensuring guest satisfaction.
The selected staff member is then sent a job assignment message on their mobile device, which can include a mobile phone, a pager, smart phone or DECT among others. The staff member can then go to the assigned location and fulfill the request or resolve the complaint, subsequent to which they can close the job as completed, by sending a message from their mobile device. If the job has not been completed within the specified time, the supervisor is automatically notified and he/she can then take the required action. Subsequent to completion of the job, a staff member of the hotel can give the guest a call and confirm if they were satisfied with the level and promptness of service. The use of a Hotel Rapid Response Software decreases delays as well as wrong delivery of product or services, ensuring guest satisfaction.
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