Thanks to the rising competition in the hospitality industry these days, I knew I had to get an edge over the other competitors so that my hotel saw the best sales, was fully booked in all seasons, and had more and more loyal guests. For ensuring that guest loyalty was maintained, I had to make sure that guests remained happy, and for ensuring that I needed to make sure that all the tiniest wishes, whims and fancies of the guests are taken care of! I decided to use one of the best Hotel Information Systems that I had heard of, from Knowcross. From what reviews I had read, I knew that it would be perfect for my hotel. The module would be able to automate the handling of guest requests, maintenance jobs as well as complaints, thereby enabling provision of high quality service as well as high levels of staff productivity. Needless to say, both of these are highly desirable in the industry I deal in.
I found out that any member of the hotel staff would be able to enter a job on behalf of a guest or a staff member, to any device connected to the KNOW SERVICE. Devices included smartphones as well, and all my employees, except a few, had them at hand. The sadi jobs would then be allotted to attendant most perfect for the job. Know what else is perfect? Knowcross; its perfect for ensuring Hotel Guest Satisfaction.
I found out that any member of the hotel staff would be able to enter a job on behalf of a guest or a staff member, to any device connected to the KNOW SERVICE. Devices included smartphones as well, and all my employees, except a few, had them at hand. The sadi jobs would then be allotted to attendant most perfect for the job. Know what else is perfect? Knowcross; its perfect for ensuring Hotel Guest Satisfaction.
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