Guest Service Management for Hotels: An Absolute Necessity

All hoteliers take guest service management for Hotels quite seriously, and those that do not, pay for the consequences dearly. For ensuring that guests are completely satisfied and happy with the service, a hotel needs to make sure that all the guest complaints and requests are taken care of immediately, in real time. This will make the guests feel and realize that their opinions and requests matter to the hotel management. This, in turn, will lead to them going back happy and sharing good word of mouth about the hotel they stayed in, leading to the prospect of an increase in the number of new guests. And let us admit it, that this is indeed a desirable outcome!

There are several software and applications that can help a hotelier in managing guest requests and complaints in real time, along with keeping in mind any mishaps that might have occurred with them in the past. Good housekeeping, too, is extremely important, ensuring not only guest satisfaction but also enhancing staff productivity. Maintenance of equipment can be more easily handled, with timely reminders about servicing and changing of parts. Even inspection of hotel rooms and other areas, by the supervisor, can be more easily carried out, including generation of inspection reports. A combination of these applications and software is sure to help the hotel staff in better serving their guests. Guest Service Management for Hotels is definitely not easy, and takes major efforts, but these software and applications can lighten the load somewhat.

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With Hotel Mobile Software, You Truly Know No Boundaries

With the busy schedules and jam packed itineraries of corporate head honchos who have to manage their hotels, it becomes impossible to always be in the loop about what is happening at properties. How do you keep track of latest events, manage guest service requests, view the guest list and so on? How do you manage everything if you are on the move all the time? Well, the simple answer would be to use a hotel mobile software, which can help a busy hotelier managing a hotel, on the fly. Truly user-friendly, Know Mobile by Knowcross, is one such application that assists hoteliers in registering and managing jobs, set up customized alerts for the guest list, access housekeeping data, get escalations related to jobs that have not been completed and why.

A Hotel Mobile Software also helps in tracking and managing guest complaints and service requests, along with accessing housekeeping data including real time room status, instant minibar consumption information, pre-arrival and departure timings of guests and so on. This application is prefect, if you keep in mind the time it saves, the number of phone calls that are cut down and the overall hassles which are sure to take up more time, instead of increasing productivity. That reminds me, hoteliers can also keep track of staff productivity along with improving the guest experience. Go ahead, get Know Mobile for your hotel chain and feel the difference.

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Hotel Workflow Automation Software

Making sure that guests go home happy and satisfied is a major concern for all hotels, it is bigger than machinery failure, bigger than staff shortage and bigger than washing a truckload of dirty laundry in an hour. And for making sure that everything runs smoothly, hoteliers sometimes make use of a hotel workflow automation software, which not only automates handling of all requests and complaints made by a guest, but also keeps track of maintenance jobs. This software would make use of the Property Management System such as room move, check in, check out for triggering alerts, so that the hotelier is always on the ready for predicting and fulfilling all requirements of the guest.

Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.

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Hotel Preventive Maintenance Software for Keeping Abreast of Maintenance Obligations

When a hotel is looking to streamline all of their maintenance activities, the most important thing to do is to install a hotel preventive maintenance software. The said software not only streamlines the maintenance activities, which includes machinery, plant and equipment, but also offer hoteliers with enhanced control over the inventory and assets. In fact, its usage will also help hoteliers in minimizing their maintenance costs. The software acts as a single point of access when somebody requires knowing about the history of breakdowns, warranty details, purchase details, vendor details, the parts that have been used as well as all maintenance work that has been carried out for a particular equipment. This way, hoteliers have all required information on their fingertips all the time.

Another huge advantage of using a Hotel preventive maintenance software is that it helps in planning out preventative as well as corrective maintenance activities. This it does by automatically creating maintenance tasks, as and when inspections or servicing becomes due. Hoteliers can also keep track of their inventory, since keeping a tab on the spare parts becomes a breeze with this software. Not only do you know which stock needs to be replenished, you also know what you have excess of! No chances of overstocking a part that you might not even need many of! A software such as this is extremely crucial for a hotel that wants to maximize equipment life and yet control the maintenance costs.

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Improve staff productivity and guest satisfaction with hotel housekeeping mobile software

Housekeeping has always been a major factor that has a direct impact on a hotel’s standards. The better the housekeeping performs; the better will be the hotel’s presence and recognition in the market. This is because the housekeeping of a hotel concentrates on all the minute issues that are directly connected to guest satisfaction. Rooms cleaning, service handling, and meeting special preferences of the guest are some activities performed by the housekeeping department of a hotel. Considering all these aspects crucial for providing the guests a satisfied stay, Knowcross came up with an excellent software called hotel housekeeping mobile software. The software is designed to make the process of automating daily housekeeping activities easy and getting the best out of the housekeeping team. Besides, the software’s connectivity to a mobile device makes it easy for the managers to keep a track of the housekeeping activities even on the move.

Integrated with the PMS, the Hotel Housekeeping Mobile Software follows a dynamic rule based room prioritization, in which a housekeeping attendant is assigned with the room cleaning work as per the urgency or guest priority. The software escalates the room number and special preferences of the arriving guest on the hand held device of the housekeeping staff so that cleaning and other necessary arrangements can be done accordingly. The list of room cleaning tasks is displayed on the hand held devices of attendants and as soon as they are done with one room, the task can be closed with a click of a button. When the task closes, a message is delivered to the managers and they can then perform the final inspection of the room. This type of quick messaging eliminates 90% of room coordination phone calls and helps in keeping the rooms ready for the guests prior to their arrival. Thus, the hotel housekeeping mobile software shows great improvement in staff productivity and guest satisfaction.

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Hotel Complaint Management System: Manage Service Breakdown Issues with Ease

In the hospitality industry, complaints are a worrisome aspect. Complaints signify that guests are neither happy nor satisfied with the quality of service offered by a hotel and its staff. For handling such complaints it is absolutely necessary for hotels to install and maintain a hotel complaint management system. Such a system helps in tracking as well as resolving guest complaints, and thereby minimizing compensation that might be provided to the guests for ensuring they are mollified. And once the guests realize that they and their opinions are important for the hotel, the guests’ loyalty also increases. Then all the guests are likely to spread is good word of mouth for the hotel, leading to an increase in new footfalls.

Using a Hotel complaint management system, hoteliers can very easily capture, track, investigate and finally close the service issues that caused inconvenience to the guests. This system sends out instant alerts as soon as a guest incident is reported, so that the hotel staff can easily manage the whole crisis in real time. In fact, this system can also regularly generate reports through which the compensations provided to guests can be tracked. In turn, these reports can be used to identify the major problem areas, if any, and these can then be rectified for ensuring similar events do not take place in the future. For sure, if there is a tool that a hotel just can’t do without then it has to be a hotel complaint management system.

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Hotel Inspection Software: An efficient tool for easy hotel inspection

Moving ahead of the traditional method of keeping a track of the daily hotel tasks by preparing a paper based checklist, the modern hoteliers have now started using the hotel inspection software to efficiently execute their daily hotel inspection work. The software allows the hoteliers to conduct all inspections from a smartphone, making it easy for them to keep a record of their daily hotel tasks even while on the move. Moreover, the software is designed in such a way that the after a hotel manager completes a particular inspection, the completed inspection report is automatically mailed to the management. The software also enables the storing of inspection reports for easy future references.

Hotel Inspection Software is an easy to use tool that allows the hoteliers to prepare self defined checklists. In these checklists, the hoteliers can also include multiple scoring options such as pass/fail or rating scale. This makes it easy for the hoteliers to mark their level of satisfaction after a particular inspection is carried out by them. The features of the software do not end here as it also provides rich data capture including images, comments and other user defined fields. In order to make the hotel inspection software more user friendly, it has been provided with a multi lingual support. Besides, the offline mode of the software permits inspection in poor network coverage areas.

Thus, it can be easily said that the hotel inspection software is a completely reliable tool that makes daily inspections easy for the hoteliers

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