How Technologies Enhance Customers Experience In Hotel and Hospitality Industry

Technology has taken a major leap in advancement considering the hotel and hospital industry. The use of advanced technology and various software’s have made the booking process and guest relations easier and more efficient in today’s day, few such points or experiences in today’s day are as follows;

 1. The online booking system
The uses of online booking applications and hotel guest management software have given the guests the opportunity to surf and inspect the hotel, their tariffs and various facilitates provided using a computer or a smartphone. This facility gives guests the advantage of booking rooms and other facilities at a cheaper and hassle-free way.

2. Tech-enabled rooms
Rooms are being fitted with various technologies like WIFI, independent I pads, etc which gives guests a feeling of extra service provided by the hotels, increase satisfaction and loyalty.

 3. Automated check-In
The use of automated check-in facilities has made it faster and more efficient for a large number of guests with pre-bookings to check in without even going through large amounts of paperwork or a stress full check in process.

 4. Guest management system
The use of guest management system in a hotel can easily accumulate occupancies, room tariffs, available rooms, etc for faster guest service and decrease the amount of time taken for the check in and checkout process.

 Few of the above points have made a great impact on the hotel and the guests. It has improved guests satisfaction and increased efficiency for the hospitality industry.

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Why Indian Hotels Needs Technological Advancement?

The high-end luxury hotels in India is growing at a good pace. This country in today’s day is attracting a huge number of foreign tourists as the government has introduced e-visa for hundred and thirteen countries. The country has a large population too, who are newly inclined to adventure, travel, and sightseeing. Now the question is do they have enough high-end rooms to offer to the growing number of travelers and many such questions.

 Check out the technologies that luxury hotels need to stay in competition:

• The proper utility of the new advances in property management software and use of phone application for the internal communication.

• Installation of the software for the hotel to interact with their guests directly and resolve minor issues faced during their stay quickly.

• Advanced inspections of the rooms and other amenities before guest arrivals for enhancing customer satisfaction with the help of housekeeping hotel software.

• High-speed internet and wireless internet connection all over the hotel for customers as well as the staff for better communication.

 • The best utility of the maintenance and preventive software to curb the extra expenses and also delivering the best product for customer utility.

So by using different hotel information system and hotel management software, hotels can offer better services to customers and stay in competition for a long time. It may look big investment in the beginning but once installed, this hotel management software greatly help in increasing hotel productivity and managing staff.

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Latest Technological Advancement In Hospitality Sector In 2017

There is a rapid change in the hospitality industry typically inclined towards the hotel industry software being used. The hospitality sector is moving towards more advanced yet efficient software and technologies to integrate their PMS/ hotel ERP unlike the old manual or the inefficient software.

Few of the trending technologies are:

• Cloud-based PMS systems: Cloud-based PMS systems are interlinked throughout the property even outside the establishment with the help of WIFI. This system allows the establishment on saving cost, lesser maintenance, a higher scale of data protection and much more.

• Mobile analytics/in phone application: This particular application helps managers and general managers to keep a real time tap on what’s happening at the property on the move through their smartphones.

• Predictive intelligence: This application helps the industry on shortlisting or selecting their target market. The application groups up the market automatically using stored data related to age, sex, geography, time of travel, local events and much more.

 • Use of preventive maintenance: Preventive maintenance helps in maintaining the assets of the property. The software continuously monitors the condition of the equipment and other assets of the business. Helping the property to function efficiently and reduce expenses.

A hospitality enterprise has to brace hospitality technology and advancements on them on a day to day basis to function smoothly and have a better grasp on the market, so the preventive maintenance software is much needed. It will also add on to guest satisfaction and convenience.

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Must Read Hospitality Management Trends For Hospitality Professionals

Much advancement has occurred in the hospitality industry year after year. The transition from the year 2016 to 2017 is mostly inclined towards technological advancements, as technology enables the industry to work efficiently. Check out the hospitality management trends of 2017:

1. Technology continuing to be a major factor
2. The advancement is specified on payment and data security, in-room technology, faster broadband, mobile engagement, etc.
3. Emphasis on revenue intelligence
4. The industry is implementing tools and software’s to accurately estimate occupancy, pricing, and availability in relation to demand and supply of a particular business.
5. Growth in mergers and acquisitions
6. Several international and Indian chains are seen inclined towards growth my merging locally or internationally with small or large brands to expand their horizons and capture as large a market as possible.
7. Use of cashless systems
8. After demonetization in India, the country is typically looking at going cashless, with the extensive use of various applications like Pay-Tm and much more along with the use of EDC machines for card transactions typically attracting small scale businesses in using the same.
 9. Direct online booking
10. The demand for applications through which bookings for rail, air, and hotels have been made easy on the go; is the most influential trend in 2017

The use of hospitality software is gaining popularity because of the smartphones, computers and a smarter way of increasing efficiency of day to day operations. The trends mostly incline towards the advancement of hotel software’s India which majorly contributes to increasing efficiency, cutting down costs and providing guests with a better experience.

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7 Basic Know Inspection Features That Acts As Preventive Maintenance

A hotel industry has a number of guest footfall, every guest have their individual ways of handling the hotel's assets, in a way sometimes unintentionally they mishandle the electrical equipment that may incur an additional repair cost for the management, Knowcross inspections software automates the inspection process and this also acts as a preventive maintenance.

 Check out the features of Know Inspections:

 1. The software has checklist option along with customized categories for the management to create a notification for inspection.

 2. The inspection conducted can be updated on the software through smartphones and mail the details to the concerned department.

 3. The software enables you to view and capture the posts from the web portal which includes pictures and comments.

 4. The software can easily be integrated with Know service for enhancing the work efficiency and carry out the task effectively.

 5. The Know cross inspection software support multinational languages that are quite important, especially for the hotel industry.

 6. The software also features a rating option while conducting an inspection and can rate the service.

 7. The software also keeps an account of the previous inspections and maintenance expense, that helps during the audit.

 Conducting a hotel inspection through hotel software India not only saves time but also expenditures on repairs, and it is essential to keep with the quality service that builds the hotel’s reputation. It is a good option to install software preventive maintenance to eliminate extra expenditure and run timely inspection.

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Basic Features of Know Glitch That Enhances Customer Experience

The hospitality industry is always under pressure to create an overwhelming experience for their customer. Moreover, a customer’s satisfaction is not limited to any one sector, in fact, it depends on service, quality, cleanliness, equipment breakdowns and lot more. Addressing customer issues can now be easier with the help of Know Glitch software.

Check out the features and benefits of Know Glitch software:

 • The software features an automated system where the complaints are directly logged in the Know service from the customer.

• Once the complaint is registered, the information is updated in the software and alert is created based on the complaint from the guest.

 • The Know Glitch software enables you to track the glitches, investigate followed by resolving the complaint in real time and enhance customer experience.

 • Through the software, you can also track the frequency of such glitches faced by your customer and analyze the issues of the previous service or the quality of the service.

 • The software also helps to track the costing related to services and the log glitch option will help your staff for the check-in and check out of the guests in your hotel.

 The Know Glitch is a perfect recovery management software, as you get to track and resolve inconvenience of your guests in real time and also fix it during their stay. Implementing software for the hospitality industry is now quite important, in order to enhance customer experience and make their stay a pleasant one in your hotel.

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6 Features of Know Housekeeping Software That Can Escalate Work Efficiency

Housekeeping department is the backbone of any hospitality industry and also one of the most strained department. Here every aspect of the room needs proper attention, so that the customer does not suffer any inconvenience. The housekeeping software helps to escalate the work of the staff and inform the staff about the priorities of their tasks list in real time.

Check out the features to this software and how it works:

 1. When a housekeeping manager is assigning the task on the software, he can prioritize the needs as per the booking of the rooms.

 2. Through this software, you are able to queue up the rooms according to maintenance services and other turn down services.

3. Any request from the guests can be updated on the task sheet and the staff can accordingly prepare the rooms rendering guest preferences.

4. Any delay to due technical or non- technical faults while room servicing can be reported through the software in real time.

5. The software not only enhances the internal communication through both ways texting but also features a daily task option.

6. The housekeeping manager can keep a track of the ongoing work along with performance report and mini bar postings.

The hospitality industry should pay special attention to the guest management system, as the competition is high and an unsatisfied customer will never visit again, in short, the hotel lose business. A manual housekeeping checklist delays the work process and also creates an internal communication gap, but if a software is implemented, it escalates the work efficiency

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