The hospitality industry is always under pressure to create an overwhelming experience for their customer. Moreover, a customer’s satisfaction is not limited to any one sector, in fact, it depends on service, quality, cleanliness, equipment breakdowns and lot more. Addressing customer issues can now be easier with the help of Know Glitch software.
Check out the features and benefits of Know Glitch software:
• The software features an automated system where the complaints are directly logged in the Know service from the customer.
• Once the complaint is registered, the information is updated in the software and alert is created based on the complaint from the guest.
• The Know Glitch software enables you to track the glitches, investigate followed by resolving the complaint in real time and enhance customer experience.
• Through the software, you can also track the frequency of such glitches faced by your customer and analyze the issues of the previous service or the quality of the service.
• The software also helps to track the costing related to services and the log glitch option will help your staff for the check-in and check out of the guests in your hotel.
The Know Glitch is a perfect recovery management software, as you get to track and resolve inconvenience of your guests in real time and also fix it during their stay. Implementing software for the hospitality industry is now quite important, in order to enhance customer experience and make their stay a pleasant one in your hotel.
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