Hotel Preventive Maintenance Software for Keeping Abreast of Maintenance Obligations

When a hotel is looking to streamline all of their maintenance activities, the most important thing to do is to install a hotel preventive maintenance software. The said software not only streamlines the maintenance activities, which includes machinery, plant and equipment, but also offer hoteliers with enhanced control over the inventory and assets. In fact, its usage will also help hoteliers in minimizing their maintenance costs. The software acts as a single point of access when somebody requires knowing about the history of breakdowns, warranty details, purchase details, vendor details, the parts that have been used as well as all maintenance work that has been carried out for a particular equipment. This way, hoteliers have all required information on their fingertips all the time.

Another huge advantage of using a Hotel preventive maintenance software is that it helps in planning out preventative as well as corrective maintenance activities. This it does by automatically creating maintenance tasks, as and when inspections or servicing becomes due. Hoteliers can also keep track of their inventory, since keeping a tab on the spare parts becomes a breeze with this software. Not only do you know which stock needs to be replenished, you also know what you have excess of! No chances of overstocking a part that you might not even need many of! A software such as this is extremely crucial for a hotel that wants to maximize equipment life and yet control the maintenance costs.

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Improve staff productivity and guest satisfaction with hotel housekeeping mobile software

Housekeeping has always been a major factor that has a direct impact on a hotel’s standards. The better the housekeeping performs; the better will be the hotel’s presence and recognition in the market. This is because the housekeeping of a hotel concentrates on all the minute issues that are directly connected to guest satisfaction. Rooms cleaning, service handling, and meeting special preferences of the guest are some activities performed by the housekeeping department of a hotel. Considering all these aspects crucial for providing the guests a satisfied stay, Knowcross came up with an excellent software called hotel housekeeping mobile software. The software is designed to make the process of automating daily housekeeping activities easy and getting the best out of the housekeeping team. Besides, the software’s connectivity to a mobile device makes it easy for the managers to keep a track of the housekeeping activities even on the move.

Integrated with the PMS, the Hotel Housekeeping Mobile Software follows a dynamic rule based room prioritization, in which a housekeeping attendant is assigned with the room cleaning work as per the urgency or guest priority. The software escalates the room number and special preferences of the arriving guest on the hand held device of the housekeeping staff so that cleaning and other necessary arrangements can be done accordingly. The list of room cleaning tasks is displayed on the hand held devices of attendants and as soon as they are done with one room, the task can be closed with a click of a button. When the task closes, a message is delivered to the managers and they can then perform the final inspection of the room. This type of quick messaging eliminates 90% of room coordination phone calls and helps in keeping the rooms ready for the guests prior to their arrival. Thus, the hotel housekeeping mobile software shows great improvement in staff productivity and guest satisfaction.

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Hotel Complaint Management System: Manage Service Breakdown Issues with Ease

In the hospitality industry, complaints are a worrisome aspect. Complaints signify that guests are neither happy nor satisfied with the quality of service offered by a hotel and its staff. For handling such complaints it is absolutely necessary for hotels to install and maintain a hotel complaint management system. Such a system helps in tracking as well as resolving guest complaints, and thereby minimizing compensation that might be provided to the guests for ensuring they are mollified. And once the guests realize that they and their opinions are important for the hotel, the guests’ loyalty also increases. Then all the guests are likely to spread is good word of mouth for the hotel, leading to an increase in new footfalls.

Using a Hotel complaint management system, hoteliers can very easily capture, track, investigate and finally close the service issues that caused inconvenience to the guests. This system sends out instant alerts as soon as a guest incident is reported, so that the hotel staff can easily manage the whole crisis in real time. In fact, this system can also regularly generate reports through which the compensations provided to guests can be tracked. In turn, these reports can be used to identify the major problem areas, if any, and these can then be rectified for ensuring similar events do not take place in the future. For sure, if there is a tool that a hotel just can’t do without then it has to be a hotel complaint management system.

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Hotel Inspection Software: An efficient tool for easy hotel inspection

Moving ahead of the traditional method of keeping a track of the daily hotel tasks by preparing a paper based checklist, the modern hoteliers have now started using the hotel inspection software to efficiently execute their daily hotel inspection work. The software allows the hoteliers to conduct all inspections from a smartphone, making it easy for them to keep a record of their daily hotel tasks even while on the move. Moreover, the software is designed in such a way that the after a hotel manager completes a particular inspection, the completed inspection report is automatically mailed to the management. The software also enables the storing of inspection reports for easy future references.

Hotel Inspection Software is an easy to use tool that allows the hoteliers to prepare self defined checklists. In these checklists, the hoteliers can also include multiple scoring options such as pass/fail or rating scale. This makes it easy for the hoteliers to mark their level of satisfaction after a particular inspection is carried out by them. The features of the software do not end here as it also provides rich data capture including images, comments and other user defined fields. In order to make the hotel inspection software more user friendly, it has been provided with a multi lingual support. Besides, the offline mode of the software permits inspection in poor network coverage areas.

Thus, it can be easily said that the hotel inspection software is a completely reliable tool that makes daily inspections easy for the hoteliers

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Hotel Rapid Response Software for Enhancing Guest Experience

Technology is in the process of changing how hotels and the staff there greet, meet as well as treat their guests. There are several software and modules these days for the hospitality industry, which can enhance guest engagement and staff communication. In addition, a software of this sort is also capable of automating management of guest requests, maintenance jobs and complaints along with ensuring high levels of services for the guest. In fact, a hotelier can also ensure high staff productivity if they use a Hotel Rapid Response Software.

Such software enables anyone from the hotel staff to enter a job on behalf of a guest or even another staff member, through a device that is connected to the software, including smartphones. The software then automatically assigns the job to the hotel attendants, based on a few criteria, namely area assignments and skills of the attendant. The attendant is then notified of the pending job by the software, by sending a job assignment message on their phone. The attendant, after completing the job, closes the job by sending a reply message from a mobile phone, IP Phone or DECT phone. A piece of cake really! Now, all this high tech software and module might seem like a lot of work, but the truth is that these are extremely user friendly and easy to operate. When purchasing and installing such a software, just make sure that the seller sends across someone to explain the entire process to you. And after that it’s smooth sailing all the way, as you ensure that your guests are satisfied with the service levels of your hotel. And we are sure they would have no reason to be dissatisfied if all their requests and complaints are dealt with immediately

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Hotel Housekeeping System: Crucial for Keeping Guests Happy

The housekeeping department of a hotel is right at the core of the operations. And effective housekeeping not only makes sure that the rooms are clean and arranged in an orderly fashion, but also ensures that the rooms, as well as the common areas such as the spa and the gymnasium, have adequate supplies. To keep track of these factors, a Hotel Housekeeping System is extremely important. One such highly effective module is KNOW Housekeeping, which automates all the daily housekeeping activities, thereby enabling an increase in staff productivity and guest satisfaction. Its usage can also eliminate 90% of all room coordination calls too. That’s definitely a bonus.

This hotel housekeeping system works on dynamic rule based room prioritization theory, and enables queue room handling, wherein rooms which are required to be cleaned first come up highest in the list. KNOW Housekeeping automates the creation of task sheets for attendants and supervisors, helping them move seamlessly from one task to another. There are cleaning events based alerts, for ensuring tasks that are carried out only periodically, such as cleaning under the carpet or behind the sofa, are not forgotten. Other advantages of using this system include mini bar posting for keeping track of a guest’s consumption, lost and found reporting and so on. With Apple and Android support, this hotel housekeeping system is sure to ease the workload of any hotel.

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Hotel Checklist: An easy to meet your inspection obligations

Hoteliers have always had a tough time in finding out an easy and organized way of inspecting the daily hotel tasks. Often, in the peak vacation season, a lot of emphasis has to be laid on the hotel inspections to ensure that the guests have a satisfied stay. A Hotel Checklist makes it easy for the hoteliers to see and stay updated with the completed and pending tasks of their hotel. Moreover, the software provides the hoteliers a benefit of preparing user defined checklist for in-depth inspections. The added advantage that the hoteliers get with the software is that it stores the inspection reports for future reference and analysis.

The Hotel Checklist software allows the hoteliers to perform their inspections even while on the move, and if in a poor network coverage area, the offline mode of the software stores the inspection information sent and received at that time and automatically proceeds with the same when it receives a signal. So, may it be inspecting a room or arranging a particular room as per the special request of a guest, all can be done well in advance so that the guests stay completely satisfied with the hotel. Moreover, the Hotel Checklist provides its users multi-lingual support which reflects its user friendliness. The software has triggered a revolution and has changed the traditional method of maintaining a paper based checklist in hotels. Now, hoteliers can perform all the inspections through a smart phone and immediately act on the pending tasks to ensure smooth flow of their daily hotel tasks.

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