The hotel guest request software is one of the most helpful tools for the hoteliers, which automates the handling of guest requests, guest complaints, maintenance jobs, and ensures high quality service and improved staff productivity. The software follows an organized procedure of assigning jobs that enable responding to the guest requests swiftly. Initially, any member of the hotel staff can enter a job request made by the guest through a device connected to the hotel guest request software. Post assigning the job, the software automatically selects the best staff for the job by analyzing factors like skills, availability and assigned area. After analyzing, the software selects the best member from the entire staff for the job and sends the job assignment message on the member's phone (mobile, pager, iPhone, DECT, etc). Now, the selected staff member goes to the location of the request and completes the request or provides a solution to the complaint. This type of swift response reduces the guest response time and impresses the guests. Besides, when the assigned task is complete, the staff member closes the job by either calling or sending a reply message to the management. If the job takes more time than the maximum response time for the job, then an immediate alert is sent to the manager. Now, the Manager can enquire regarding the situation and take whatsoever action is required.
The Hotel Guest Request Software assists in increasing the service standards at a hotel and helps in better handling of guest requests and complaints. Thus, if the hoteliers aim to improve their service standards then, opting for this software is the best solution.
The Hotel Guest Request Software assists in increasing the service standards at a hotel and helps in better handling of guest requests and complaints. Thus, if the hoteliers aim to improve their service standards then, opting for this software is the best solution.
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