Hoteliers! Get a Hotel Complaint Management System

Hoteliers who are keen to enhance guest experience and maximize guest satisfaction, a hotel complaint management system is absolutely vital. This system would enable the hotelier in tracking and resolving guest complaints, thereby enabling effective management of all service breakdown issues as well as guest requests. This, in turn, helps in ensuring guest satisfaction, minimizing compensation as well as increasing guest loyalty. An increase in guest loyalty does not only mean that the guest will keep coming back, but it also means that good word of mouth publicity will spread about the hotel; thereby attracting new customers to book with the hotel.

A hotel complaint management system facilitates a hotelier in capturing, tracking, investigating and effectively resolving the service issues that might have bothered the guests. This system can instantly alert the hotelier, in real-time, as soon as a guest incident is reported. This way the incident can be managed in real time, to a guest's satisfaction. The software also ensures that all compensations are tracked in an effective manner. Hoteliers can also access periodic reports for identifying the major problem areas, especially those which are recurring, so that these can be solved once and for all. And this feature also increases accountability, as in, specific people can easily be held accountable for specific mishaps and glitches.

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Understand How Hotel Workflow Automation Software Works

Hoteliers who are looking to increase staff efficiency and productivity of their hotels should definitely opt for a hotel workflow automation software. The use of such software or module will surely help in automating the handling of guest complaints and requests. It also helps in automating maintenance jobs, thereby ensuring high staff productivity and high quality of service. The software follows a very simple process, and any member of the hotel staff can enter a job on behalf of a staff member or a guest; using any device or smartphone connected to the software. The hotel workflow automation software, also termed as a work order management system, allows all the different departments to set up their own rules for job allocation. These rules are generally a combination of attendant skills and the area assigned to that attendant.

The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.

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Multi Property Hotel Software: Perfect Smartphone Application for the Smart Hotelier

Obtaining a multi property hotel software for your hotel chain would probably be the best decision you would have ever made for your hotel. Moreover, if you get it from Knowcross, then nothing could be better than it! However, let us first understand what a multi property hotel software is. First of all, it would enable cross property data sharing, and this way hoteliers can customize as well as add a personal touch to guest service . And this can be done even before the guest arrives as the information about guest’s previous stay would already be availablein any of the properties of the hotel.

Even cross property report comparison can be carried out, since the data of all properties of a hotel chain are available for instant perusal. The report comparison on the other hand, can also be used for implementing the best practices across all the properties of a hotel chain. Furthermore, hoteliers can create a simple master template for standardizing operations all across the properties of the hotel chain. They can also seamlessly add new properties to the existing pool of properties in the software. The advantages of multi property hotel software cannot be realized till we implement them. And did we mention that this is used as a smart phone application?! This means that the hotelier would be able to carry out all of the above practices even while on the go.

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Consider Guest Service Management for Hotels and Ensure Guest Satisfaction

When we talk about guest service management for hotels, several things come under it, such as housekeeping, equipment maintenance, as well as hotel inspection and so on. But all of them have the same purpose, to ensure complete guest satisfaction, which in turn drives guest loyalty. Getting a suite of application, modules and software that can effectively carry out these is surely very helpful in successfully running a hotel. A housekeeping software, which is an important part of the entire product suite, will be able to automate daily housekeeping activities, thereby driving staff productivity.

In addition, one of the most important module or application will be a Hotel Guest Request Software, which can automate the handling of complaints and requests made by the guests, as well as various maintenance jobs across the property. As a result, high levels of staff productivity and high quality service are ensured. The software would also enable the unified cross-department tracking of guest complaints, requests, as well as maintenance jobs. Jobs that are not completed within a stipulated time can be easily escalated to the higher authorities for further actions. Major benefits would include a decrease in guest service time, increased staff productivity, and elimination of instances where the wrong product or service was delivered or was delayed.

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MiniMaint: One of the Best Hotel Preventive Maintenance Software

All hoteliers would agree that the hotel preventive maintenance software is one of the best things that could have happened to the hospitality industry. It is quite beneficial for keeping all maintenance activities and inventory on track! Identifying the need for a great software, Knowcross partnered with DIMO Maint for formulating the best CMMS (computerized maintenance management system) solution in the industry, MiniMaint. It is the CMMS that will enable engineers to keep track of all their maintenance obligations without having to sort through mountains of paperwork and spreadsheets.

MiniMaint is capable of streamlining maintenance activities, thereby providing better control over the inventory as well as the existing assets. This, in turn, helps in decreasing the maintenance costs. It comes with a plethora of features for facilitating in managing and maintaining the equipment, plants and machinery. With a single point of access for early access of all information related to equipment such as history of all the maintenance parts used,, breakdowns, vendor details, purchase details and warranty details, the engineers are definitely in a better position to ensure that all the machinery and equipment stay in the best working conditions. These are just the benefits for the engineers; wait till you find out about its advantages for top management! Get it installed and see the difference for yourselves. This truly is one of the best Hotel Preventive Maintenance Software out there.

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Hotel Guest Service Recovery Helped me in Tracking and Resolving Guest Complaints

Although I run a highly efficient chain of hotels, there are always some areas in which errors might occur. And that is something I am not used to, neither do I want to get used to it, because I believe that my guests deserve the best service. But faults were taking place, with guests going back dissatisfied and disappointed. I could not be at all places at once, or so I thought! When talking about my problem to a friend of mine, who is in the same business; I was suggested to try out Know Glitch, the hotel guest service recovery software by Knowcross. He, apparently, was already using it, with great results.

I got it installed and was pleasantly surprised to find how easy it was to work with it, and how automated everything was. I was able to easily track as well as resolve guest requests and complaints, so in a way I knew what was happening everywhere at all times. Repeat complaints helped me identify and investigate specific and broader problem areas, and I was able to streamline my operations better, eliminating all the weaker links! What a satisfying feeling that was; the feeling of growing with each passing day! Guests were well catered to than ever before, and they felt the difference in the service. Their complaints were handled faster, requests were fulfilled instantly! This real time access to all the data helped me understand a lot about my own hotels, and so I promptly installed this great hotel guest service recovery software at all my hotels and would recommend all my friends in the industry to do the same.

More Info :-:   http://www.articlestrump.com/a/hotel-guest-service-recovery

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Render swift and flawless services using hotel guest request software

The hotel guest request software is one of the most helpful tools for the hoteliers, which automates the handling of guest requests, guest complaints, maintenance jobs, and ensures high quality service and improved staff productivity. The software follows an organized procedure of assigning jobs that enable responding to the guest requests swiftly. Initially, any member of the hotel staff can enter a job request made by the guest through a device connected to the hotel guest request software. Post assigning the job, the software automatically selects the best staff for the job by analyzing factors like skills, availability and assigned area. After analyzing, the software selects the best member from the entire staff for the job and sends the job assignment message on the member's phone (mobile, pager, iPhone, DECT, etc). Now, the selected staff member goes to the location of the request and completes the request or provides a solution to the complaint. This type of swift response reduces the guest response time and impresses the guests. Besides, when the assigned task is complete, the staff member closes the job by either calling or sending a reply message to the management. If the job takes more time than the maximum response time for the job, then an immediate alert is sent to the manager. Now, the Manager can enquire regarding the situation and take whatsoever action is required.

The Hotel Guest Request Software assists in increasing the service standards at a hotel and helps in better handling of guest requests and complaints. Thus, if the hoteliers aim to improve their service standards then, opting for this software is the best solution.

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