An effective Hotel rapid response software is one of the underlying factors behind the success of a hotel. Several hotels use different modules or applications for ensuring high staff productivity and quality services. Such modules automate handling of complaints, guest requests and maintenance jobs.
For instance, as soon as a guest calls the guest services to order a coffee, the guest services executive registers the request on the module, which automatically selects the staff based on availability, required skills for executing the request, and assigned area of the job.
The module also informs staff of the pre-fed brand standard time for completion of the job. Further, the job is sent to the concerned staff through wireless messaging on any handheld device, including pagers or smartphones. If the job is not executed within the specific time period, an escalation is directly sent to the manager or supervisor. However, if the job has been completed within the stipulated time, the attendant can message back and update the job status to complete. The guest relations also have the option taking guest feedback to check if they were satisfied with the service provided.
Such a multilingual module also offers the functionality of parking the job, in case of unavoidable circumstances, such as a “Do Not Disturb” sign on the room; a staff member can put the job on hold. A supervisor is also capable of reassigning the job or extending time frame from the application.
The use of such a hotel rapid response software eliminates repeat orders, delays in order delivery and the requirement for manually tracing each employee and allocating jobs. The module also offers the management with some standard reports as well as a tool for creating customized reports. The use of such a module ensures that guests are satisfied with the rapid response to their requests.
For instance, as soon as a guest calls the guest services to order a coffee, the guest services executive registers the request on the module, which automatically selects the staff based on availability, required skills for executing the request, and assigned area of the job.
The module also informs staff of the pre-fed brand standard time for completion of the job. Further, the job is sent to the concerned staff through wireless messaging on any handheld device, including pagers or smartphones. If the job is not executed within the specific time period, an escalation is directly sent to the manager or supervisor. However, if the job has been completed within the stipulated time, the attendant can message back and update the job status to complete. The guest relations also have the option taking guest feedback to check if they were satisfied with the service provided.
Such a multilingual module also offers the functionality of parking the job, in case of unavoidable circumstances, such as a “Do Not Disturb” sign on the room; a staff member can put the job on hold. A supervisor is also capable of reassigning the job or extending time frame from the application.
The use of such a hotel rapid response software eliminates repeat orders, delays in order delivery and the requirement for manually tracing each employee and allocating jobs. The module also offers the management with some standard reports as well as a tool for creating customized reports. The use of such a module ensures that guests are satisfied with the rapid response to their requests.
