With Hotel Mobile Software, You Truly Know No Boundaries

With the busy schedules and jam packed itineraries of corporate head honchos who have to manage their hotels, it becomes impossible to always be in the loop about what is happening at properties. How do you keep track of latest events, manage guest service requests, view the guest list and so on? How do you manage everything if you are on the move all the time? Well, the simple answer would be to use a hotel mobile software, which can help a busy hotelier managing a hotel, on the fly. Truly user-friendly, Know Mobile by Knowcross, is one such application that assists hoteliers in registering and managing jobs, set up customized alerts for the guest list, access housekeeping data, get escalations related to jobs that have not been completed and why.

A Hotel Mobile Software also helps in tracking and managing guest complaints and service requests, along with accessing housekeeping data including real time room status, instant minibar consumption information, pre-arrival and departure timings of guests and so on. This application is prefect, if you keep in mind the time it saves, the number of phone calls that are cut down and the overall hassles which are sure to take up more time, instead of increasing productivity. That reminds me, hoteliers can also keep track of staff productivity along with improving the guest experience. Go ahead, get Know Mobile for your hotel chain and feel the difference.

Read More

Hotel Workflow Automation Software

Making sure that guests go home happy and satisfied is a major concern for all hotels, it is bigger than machinery failure, bigger than staff shortage and bigger than washing a truckload of dirty laundry in an hour. And for making sure that everything runs smoothly, hoteliers sometimes make use of a hotel workflow automation software, which not only automates handling of all requests and complaints made by a guest, but also keeps track of maintenance jobs. This software would make use of the Property Management System such as room move, check in, check out for triggering alerts, so that the hotelier is always on the ready for predicting and fulfilling all requirements of the guest.

Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.

Read More