Hoteliers! Get a Hotel Complaint Management System

Hoteliers who are keen to enhance guest experience and maximize guest satisfaction, a hotel complaint management system is absolutely vital. This system would enable the hotelier in tracking and resolving guest complaints, thereby enabling effective management of all service breakdown issues as well as guest requests. This, in turn, helps in ensuring guest satisfaction, minimizing compensation as well as increasing guest loyalty. An increase in guest loyalty does not only mean that the guest will keep coming back, but it also means that good word of mouth publicity will spread about the hotel; thereby attracting new customers to book with the hotel.

A hotel complaint management system facilitates a hotelier in capturing, tracking, investigating and effectively resolving the service issues that might have bothered the guests. This system can instantly alert the hotelier, in real-time, as soon as a guest incident is reported. This way the incident can be managed in real time, to a guest's satisfaction. The software also ensures that all compensations are tracked in an effective manner. Hoteliers can also access periodic reports for identifying the major problem areas, especially those which are recurring, so that these can be solved once and for all. And this feature also increases accountability, as in, specific people can easily be held accountable for specific mishaps and glitches.

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Understand How Hotel Workflow Automation Software Works

Hoteliers who are looking to increase staff efficiency and productivity of their hotels should definitely opt for a hotel workflow automation software. The use of such software or module will surely help in automating the handling of guest complaints and requests. It also helps in automating maintenance jobs, thereby ensuring high staff productivity and high quality of service. The software follows a very simple process, and any member of the hotel staff can enter a job on behalf of a staff member or a guest; using any device or smartphone connected to the software. The hotel workflow automation software, also termed as a work order management system, allows all the different departments to set up their own rules for job allocation. These rules are generally a combination of attendant skills and the area assigned to that attendant.

The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.

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Multi Property Hotel Software: Perfect Smartphone Application for the Smart Hotelier

Obtaining a multi property hotel software for your hotel chain would probably be the best decision you would have ever made for your hotel. Moreover, if you get it from Knowcross, then nothing could be better than it! However, let us first understand what a multi property hotel software is. First of all, it would enable cross property data sharing, and this way hoteliers can customize as well as add a personal touch to guest service . And this can be done even before the guest arrives as the information about guest’s previous stay would already be availablein any of the properties of the hotel.

Even cross property report comparison can be carried out, since the data of all properties of a hotel chain are available for instant perusal. The report comparison on the other hand, can also be used for implementing the best practices across all the properties of a hotel chain. Furthermore, hoteliers can create a simple master template for standardizing operations all across the properties of the hotel chain. They can also seamlessly add new properties to the existing pool of properties in the software. The advantages of multi property hotel software cannot be realized till we implement them. And did we mention that this is used as a smart phone application?! This means that the hotelier would be able to carry out all of the above practices even while on the go.

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Consider Guest Service Management for Hotels and Ensure Guest Satisfaction

When we talk about guest service management for hotels, several things come under it, such as housekeeping, equipment maintenance, as well as hotel inspection and so on. But all of them have the same purpose, to ensure complete guest satisfaction, which in turn drives guest loyalty. Getting a suite of application, modules and software that can effectively carry out these is surely very helpful in successfully running a hotel. A housekeeping software, which is an important part of the entire product suite, will be able to automate daily housekeeping activities, thereby driving staff productivity.

In addition, one of the most important module or application will be a Hotel Guest Request Software, which can automate the handling of complaints and requests made by the guests, as well as various maintenance jobs across the property. As a result, high levels of staff productivity and high quality service are ensured. The software would also enable the unified cross-department tracking of guest complaints, requests, as well as maintenance jobs. Jobs that are not completed within a stipulated time can be easily escalated to the higher authorities for further actions. Major benefits would include a decrease in guest service time, increased staff productivity, and elimination of instances where the wrong product or service was delivered or was delayed.

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MiniMaint: One of the Best Hotel Preventive Maintenance Software

All hoteliers would agree that the hotel preventive maintenance software is one of the best things that could have happened to the hospitality industry. It is quite beneficial for keeping all maintenance activities and inventory on track! Identifying the need for a great software, Knowcross partnered with DIMO Maint for formulating the best CMMS (computerized maintenance management system) solution in the industry, MiniMaint. It is the CMMS that will enable engineers to keep track of all their maintenance obligations without having to sort through mountains of paperwork and spreadsheets.

MiniMaint is capable of streamlining maintenance activities, thereby providing better control over the inventory as well as the existing assets. This, in turn, helps in decreasing the maintenance costs. It comes with a plethora of features for facilitating in managing and maintaining the equipment, plants and machinery. With a single point of access for early access of all information related to equipment such as history of all the maintenance parts used,, breakdowns, vendor details, purchase details and warranty details, the engineers are definitely in a better position to ensure that all the machinery and equipment stay in the best working conditions. These are just the benefits for the engineers; wait till you find out about its advantages for top management! Get it installed and see the difference for yourselves. This truly is one of the best Hotel Preventive Maintenance Software out there.

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Hotel Guest Service Recovery Helped me in Tracking and Resolving Guest Complaints

Although I run a highly efficient chain of hotels, there are always some areas in which errors might occur. And that is something I am not used to, neither do I want to get used to it, because I believe that my guests deserve the best service. But faults were taking place, with guests going back dissatisfied and disappointed. I could not be at all places at once, or so I thought! When talking about my problem to a friend of mine, who is in the same business; I was suggested to try out Know Glitch, the hotel guest service recovery software by Knowcross. He, apparently, was already using it, with great results.

I got it installed and was pleasantly surprised to find how easy it was to work with it, and how automated everything was. I was able to easily track as well as resolve guest requests and complaints, so in a way I knew what was happening everywhere at all times. Repeat complaints helped me identify and investigate specific and broader problem areas, and I was able to streamline my operations better, eliminating all the weaker links! What a satisfying feeling that was; the feeling of growing with each passing day! Guests were well catered to than ever before, and they felt the difference in the service. Their complaints were handled faster, requests were fulfilled instantly! This real time access to all the data helped me understand a lot about my own hotels, and so I promptly installed this great hotel guest service recovery software at all my hotels and would recommend all my friends in the industry to do the same.

More Info :-:   http://www.articlestrump.com/a/hotel-guest-service-recovery

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Render swift and flawless services using hotel guest request software

The hotel guest request software is one of the most helpful tools for the hoteliers, which automates the handling of guest requests, guest complaints, maintenance jobs, and ensures high quality service and improved staff productivity. The software follows an organized procedure of assigning jobs that enable responding to the guest requests swiftly. Initially, any member of the hotel staff can enter a job request made by the guest through a device connected to the hotel guest request software. Post assigning the job, the software automatically selects the best staff for the job by analyzing factors like skills, availability and assigned area. After analyzing, the software selects the best member from the entire staff for the job and sends the job assignment message on the member's phone (mobile, pager, iPhone, DECT, etc). Now, the selected staff member goes to the location of the request and completes the request or provides a solution to the complaint. This type of swift response reduces the guest response time and impresses the guests. Besides, when the assigned task is complete, the staff member closes the job by either calling or sending a reply message to the management. If the job takes more time than the maximum response time for the job, then an immediate alert is sent to the manager. Now, the Manager can enquire regarding the situation and take whatsoever action is required.

The Hotel Guest Request Software assists in increasing the service standards at a hotel and helps in better handling of guest requests and complaints. Thus, if the hoteliers aim to improve their service standards then, opting for this software is the best solution.

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Multi Property Hotel Software: Multifarious Advantages

There are quite a few advantages to be gleaned from installing a multi property hotel software in your property, especially if you already have a chain of hotels or are planning to expand. This software is essential if you seamlessly want to share information with all your other properties, wherever in the world they might be. The hotels can easily share data among each other, for customizing and personalizing guest services. If the guest knows that they and their requests are uppermost in your mind, then they go home satisfied and spread only good word about the hotel they stayed in. In addition, cross property report comparison can also be carried out, so that you can easily find out which of your hotels is doing best and which are unable to pull their weight.

The software also offers a master template for ensuring standardized operations. A Multi Property Hotel Software will enable the implementation of the best practices, since they will have the insider’s knowledge about what went wrong in which property and how they were able to solve a certain problem. Similar problems at another hotel can use the same solutions for solving the problem. The best part is that you can easily and seamlessly keep on adding new properties, as and when you acquire or establish a new hotel. It is a complete necessity for the effortless operation of a hotel chain.

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Guest Service Management for Hotels: An Absolute Necessity

All hoteliers take guest service management for Hotels quite seriously, and those that do not, pay for the consequences dearly. For ensuring that guests are completely satisfied and happy with the service, a hotel needs to make sure that all the guest complaints and requests are taken care of immediately, in real time. This will make the guests feel and realize that their opinions and requests matter to the hotel management. This, in turn, will lead to them going back happy and sharing good word of mouth about the hotel they stayed in, leading to the prospect of an increase in the number of new guests. And let us admit it, that this is indeed a desirable outcome!

There are several software and applications that can help a hotelier in managing guest requests and complaints in real time, along with keeping in mind any mishaps that might have occurred with them in the past. Good housekeeping, too, is extremely important, ensuring not only guest satisfaction but also enhancing staff productivity. Maintenance of equipment can be more easily handled, with timely reminders about servicing and changing of parts. Even inspection of hotel rooms and other areas, by the supervisor, can be more easily carried out, including generation of inspection reports. A combination of these applications and software is sure to help the hotel staff in better serving their guests. Guest Service Management for Hotels is definitely not easy, and takes major efforts, but these software and applications can lighten the load somewhat.

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With Hotel Mobile Software, You Truly Know No Boundaries

With the busy schedules and jam packed itineraries of corporate head honchos who have to manage their hotels, it becomes impossible to always be in the loop about what is happening at properties. How do you keep track of latest events, manage guest service requests, view the guest list and so on? How do you manage everything if you are on the move all the time? Well, the simple answer would be to use a hotel mobile software, which can help a busy hotelier managing a hotel, on the fly. Truly user-friendly, Know Mobile by Knowcross, is one such application that assists hoteliers in registering and managing jobs, set up customized alerts for the guest list, access housekeeping data, get escalations related to jobs that have not been completed and why.

A Hotel Mobile Software also helps in tracking and managing guest complaints and service requests, along with accessing housekeeping data including real time room status, instant minibar consumption information, pre-arrival and departure timings of guests and so on. This application is prefect, if you keep in mind the time it saves, the number of phone calls that are cut down and the overall hassles which are sure to take up more time, instead of increasing productivity. That reminds me, hoteliers can also keep track of staff productivity along with improving the guest experience. Go ahead, get Know Mobile for your hotel chain and feel the difference.

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Hotel Workflow Automation Software

Making sure that guests go home happy and satisfied is a major concern for all hotels, it is bigger than machinery failure, bigger than staff shortage and bigger than washing a truckload of dirty laundry in an hour. And for making sure that everything runs smoothly, hoteliers sometimes make use of a hotel workflow automation software, which not only automates handling of all requests and complaints made by a guest, but also keeps track of maintenance jobs. This software would make use of the Property Management System such as room move, check in, check out for triggering alerts, so that the hotelier is always on the ready for predicting and fulfilling all requirements of the guest.

Use of a Hotel workflow automation software also helps in maintaining the high quality of service your guests are used to along with keeping staff productivity at an all time high. Did we mention; it is extremely easy to use? All that is required is that staff members of the hotel register a job on behalf of the guest, and the software automatically selects the right staff or attendant for the job, based on their skills, assigned area and availability. The job order is then dispatched as a message to the chosen attendant, who then completes the job and subsequently closes the job by sending a message from his phone, through the software.

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Hotel Preventive Maintenance Software for Keeping Abreast of Maintenance Obligations

When a hotel is looking to streamline all of their maintenance activities, the most important thing to do is to install a hotel preventive maintenance software. The said software not only streamlines the maintenance activities, which includes machinery, plant and equipment, but also offer hoteliers with enhanced control over the inventory and assets. In fact, its usage will also help hoteliers in minimizing their maintenance costs. The software acts as a single point of access when somebody requires knowing about the history of breakdowns, warranty details, purchase details, vendor details, the parts that have been used as well as all maintenance work that has been carried out for a particular equipment. This way, hoteliers have all required information on their fingertips all the time.

Another huge advantage of using a Hotel preventive maintenance software is that it helps in planning out preventative as well as corrective maintenance activities. This it does by automatically creating maintenance tasks, as and when inspections or servicing becomes due. Hoteliers can also keep track of their inventory, since keeping a tab on the spare parts becomes a breeze with this software. Not only do you know which stock needs to be replenished, you also know what you have excess of! No chances of overstocking a part that you might not even need many of! A software such as this is extremely crucial for a hotel that wants to maximize equipment life and yet control the maintenance costs.

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Improve staff productivity and guest satisfaction with hotel housekeeping mobile software

Housekeeping has always been a major factor that has a direct impact on a hotel’s standards. The better the housekeeping performs; the better will be the hotel’s presence and recognition in the market. This is because the housekeeping of a hotel concentrates on all the minute issues that are directly connected to guest satisfaction. Rooms cleaning, service handling, and meeting special preferences of the guest are some activities performed by the housekeeping department of a hotel. Considering all these aspects crucial for providing the guests a satisfied stay, Knowcross came up with an excellent software called hotel housekeeping mobile software. The software is designed to make the process of automating daily housekeeping activities easy and getting the best out of the housekeeping team. Besides, the software’s connectivity to a mobile device makes it easy for the managers to keep a track of the housekeeping activities even on the move.

Integrated with the PMS, the Hotel Housekeeping Mobile Software follows a dynamic rule based room prioritization, in which a housekeeping attendant is assigned with the room cleaning work as per the urgency or guest priority. The software escalates the room number and special preferences of the arriving guest on the hand held device of the housekeeping staff so that cleaning and other necessary arrangements can be done accordingly. The list of room cleaning tasks is displayed on the hand held devices of attendants and as soon as they are done with one room, the task can be closed with a click of a button. When the task closes, a message is delivered to the managers and they can then perform the final inspection of the room. This type of quick messaging eliminates 90% of room coordination phone calls and helps in keeping the rooms ready for the guests prior to their arrival. Thus, the hotel housekeeping mobile software shows great improvement in staff productivity and guest satisfaction.

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Hotel Complaint Management System: Manage Service Breakdown Issues with Ease

In the hospitality industry, complaints are a worrisome aspect. Complaints signify that guests are neither happy nor satisfied with the quality of service offered by a hotel and its staff. For handling such complaints it is absolutely necessary for hotels to install and maintain a hotel complaint management system. Such a system helps in tracking as well as resolving guest complaints, and thereby minimizing compensation that might be provided to the guests for ensuring they are mollified. And once the guests realize that they and their opinions are important for the hotel, the guests’ loyalty also increases. Then all the guests are likely to spread is good word of mouth for the hotel, leading to an increase in new footfalls.

Using a Hotel complaint management system, hoteliers can very easily capture, track, investigate and finally close the service issues that caused inconvenience to the guests. This system sends out instant alerts as soon as a guest incident is reported, so that the hotel staff can easily manage the whole crisis in real time. In fact, this system can also regularly generate reports through which the compensations provided to guests can be tracked. In turn, these reports can be used to identify the major problem areas, if any, and these can then be rectified for ensuring similar events do not take place in the future. For sure, if there is a tool that a hotel just can’t do without then it has to be a hotel complaint management system.

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Hotel Inspection Software: An efficient tool for easy hotel inspection

Moving ahead of the traditional method of keeping a track of the daily hotel tasks by preparing a paper based checklist, the modern hoteliers have now started using the hotel inspection software to efficiently execute their daily hotel inspection work. The software allows the hoteliers to conduct all inspections from a smartphone, making it easy for them to keep a record of their daily hotel tasks even while on the move. Moreover, the software is designed in such a way that the after a hotel manager completes a particular inspection, the completed inspection report is automatically mailed to the management. The software also enables the storing of inspection reports for easy future references.

Hotel Inspection Software is an easy to use tool that allows the hoteliers to prepare self defined checklists. In these checklists, the hoteliers can also include multiple scoring options such as pass/fail or rating scale. This makes it easy for the hoteliers to mark their level of satisfaction after a particular inspection is carried out by them. The features of the software do not end here as it also provides rich data capture including images, comments and other user defined fields. In order to make the hotel inspection software more user friendly, it has been provided with a multi lingual support. Besides, the offline mode of the software permits inspection in poor network coverage areas.

Thus, it can be easily said that the hotel inspection software is a completely reliable tool that makes daily inspections easy for the hoteliers

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Hotel Rapid Response Software for Enhancing Guest Experience

Technology is in the process of changing how hotels and the staff there greet, meet as well as treat their guests. There are several software and modules these days for the hospitality industry, which can enhance guest engagement and staff communication. In addition, a software of this sort is also capable of automating management of guest requests, maintenance jobs and complaints along with ensuring high levels of services for the guest. In fact, a hotelier can also ensure high staff productivity if they use a Hotel Rapid Response Software.

Such software enables anyone from the hotel staff to enter a job on behalf of a guest or even another staff member, through a device that is connected to the software, including smartphones. The software then automatically assigns the job to the hotel attendants, based on a few criteria, namely area assignments and skills of the attendant. The attendant is then notified of the pending job by the software, by sending a job assignment message on their phone. The attendant, after completing the job, closes the job by sending a reply message from a mobile phone, IP Phone or DECT phone. A piece of cake really! Now, all this high tech software and module might seem like a lot of work, but the truth is that these are extremely user friendly and easy to operate. When purchasing and installing such a software, just make sure that the seller sends across someone to explain the entire process to you. And after that it’s smooth sailing all the way, as you ensure that your guests are satisfied with the service levels of your hotel. And we are sure they would have no reason to be dissatisfied if all their requests and complaints are dealt with immediately

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Hotel Housekeeping System: Crucial for Keeping Guests Happy

The housekeeping department of a hotel is right at the core of the operations. And effective housekeeping not only makes sure that the rooms are clean and arranged in an orderly fashion, but also ensures that the rooms, as well as the common areas such as the spa and the gymnasium, have adequate supplies. To keep track of these factors, a Hotel Housekeeping System is extremely important. One such highly effective module is KNOW Housekeeping, which automates all the daily housekeeping activities, thereby enabling an increase in staff productivity and guest satisfaction. Its usage can also eliminate 90% of all room coordination calls too. That’s definitely a bonus.

This hotel housekeeping system works on dynamic rule based room prioritization theory, and enables queue room handling, wherein rooms which are required to be cleaned first come up highest in the list. KNOW Housekeeping automates the creation of task sheets for attendants and supervisors, helping them move seamlessly from one task to another. There are cleaning events based alerts, for ensuring tasks that are carried out only periodically, such as cleaning under the carpet or behind the sofa, are not forgotten. Other advantages of using this system include mini bar posting for keeping track of a guest’s consumption, lost and found reporting and so on. With Apple and Android support, this hotel housekeeping system is sure to ease the workload of any hotel.

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Hotel Checklist: An easy to meet your inspection obligations

Hoteliers have always had a tough time in finding out an easy and organized way of inspecting the daily hotel tasks. Often, in the peak vacation season, a lot of emphasis has to be laid on the hotel inspections to ensure that the guests have a satisfied stay. A Hotel Checklist makes it easy for the hoteliers to see and stay updated with the completed and pending tasks of their hotel. Moreover, the software provides the hoteliers a benefit of preparing user defined checklist for in-depth inspections. The added advantage that the hoteliers get with the software is that it stores the inspection reports for future reference and analysis.

The Hotel Checklist software allows the hoteliers to perform their inspections even while on the move, and if in a poor network coverage area, the offline mode of the software stores the inspection information sent and received at that time and automatically proceeds with the same when it receives a signal. So, may it be inspecting a room or arranging a particular room as per the special request of a guest, all can be done well in advance so that the guests stay completely satisfied with the hotel. Moreover, the Hotel Checklist provides its users multi-lingual support which reflects its user friendliness. The software has triggered a revolution and has changed the traditional method of maintaining a paper based checklist in hotels. Now, hoteliers can perform all the inspections through a smart phone and immediately act on the pending tasks to ensure smooth flow of their daily hotel tasks.

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Attain efficient results for you hotel with hotel management software

Changing the techniques of hotel management and making it better for the hoteliers, Knowcross has developed an ultimate easy to use hotel management software that aids in pushing the productivity level of the hotel’s staff to the maximum extent and streamline the daily activities executed in a particular hotel. The software is an effective assisting tool for the hoteliers that include several strong features, which make hotel management highly productive and easy. Also, the software allows the hoteliers to handle guest complaints and requests in the best possible manner.

This software for hotel management even plays a role in making the process of handling the maintenance related works of a hotel simple. Moreover, it keeps a record of the hotel’s maintenance and machinery information such as purchase details, guarantee period, history of maintenance tasks performed on a particular machine, spare parts used etc.

The Hotel Management Software, keeping a balance between the hotel’s daily tasks and other activities ensures that quality results are attained by the hotel management in terms of revenue, staff productivity and guest satisfaction. Starting from assigning tasks in a planned way to a particular staff member to meeting the special preferences of a guest, the software helps the hoteliers in maintaining an active and efficient working environment in their hotel. Such an active hotel environment keeps the guests well-attended throughout their stay and helps the hoteliers receive a positive response from the guest.

Thus, all the hoteliers looking for an easy and efficient way of handling their hotels can go for this software without any hesitation.

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Hotel Software on Cloud: Improving operational and data sharing efficiency

Hotel software on cloud has brought a tremendous change to the multi-property hotel management scenario wherein hoteliers can easily share the data of one property with others and also standardize process and operation in all the chain properties. The hotel software on cloud acts as a centralized communication platform that helps hoteliers with multiple properties to save their investments on hardware, networks, databases and operating systems required for handling operations in each of their hotels. Moreover, the software allows the hoteliers to easily share the best practices of one property with the other, hence helping in standardizing the workings in all their properties and attaining quality results from each.

Hotel software on Cloud provides the hoteliers an option to select the modules which they want such as Rapid Response, Preventative Maintenance, Checklist etc. and attain the benefit of remarkable jump in efficiency for their service operations. The software helps in seamless addition of new properties and enables the hoteliers to easily handle their different properties. Further, browser based application of the hotel software on cloud allows access of the hotel information from any location. The software consolidates different information and enables tracking of multiple property data from a single point. This also helps the hoteliers to maintain a single guest call centre for different properties. A smart phone application of the software is an added advantage for the hoteliers, which assist them to improve operational and data sharing efficiency even on the move.

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Hotel Workflow Automation Software: Effective Module for Ensuring Quality Services

The TRITON Rapid Response module by Knowcross is a hotel workflow automation software that not only ensures provision of high quality services but also maintains high staff productivity. The module automates handling of guest requests, maintenance jobs and complaints. A job can be entered on behalf of a guest or staff member by any member of the hotel staff, using a TRITON-connected device such as smartphones. The module then automatically assigns the job to an attendant, based on their area assignment and skill sets. And in cases where all attendants, with the same skill sets, in the area are busy, the module automatically assigns the task to the attendant who is expected to become available earlier than the others.

This Hotel workflow automation software then sends a job assignment message on the attendant’s phone. In fact, the message can also be customized, including details about a job as well as about the guest who has requested the job. Subsequent to the completion of the job by the attendant, the job can be closed using either a telephone to dial into TRITON or by sending a reply from their phone. In case the job cannot be completed within the stipulated time, it automatically gets escalated to the supervisor for taking appropriate action. In addition, a staff member can also park a job, for a some amount of time, assigning genuine reason for not being able to complete the job, such as the unavailability of a certain mechanical part or so on. Using this hotel workflow automation software, hoteliers are surely in a Win/Win situation.

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Software to assist in perfect guest service management for hotels

Hospitality has always been about keeping the guests happy and ensuring that their level of satisfaction stays on the peak. It is easy to provide the guests a bulk of services and facilities, but often the most important factor that attracts their loyalty towards a hotel is the swiftness in the response to their glitches. In order to give more emphasis to this factor and increase guest loyalty, the guest service management for hotels software has been designed. The software works in ensuring timely and a planned response to the various concerns raised by guests. Moreover, the software helps the hoteliers tackle the raised concerns at the right time before the guests get annoyed. This simplified way of handling guest problems in the right manner that too at the right time ensures keeping them happy throughout their stay and in turn reserves their loyalty for the hotel.

Moreover, not only does the software help in efficient Guest Service Management for Hotels but also aids in tracking, investigating and conclusively finding a solution for various service breakdowns issues in a hotel. The most beneficial aspect of the software is that it also keeps a track of various compensations provided to satisfy an irate guest. This enables the hoteliers to spot the exact area of concern due to which most number of guests are unhappy. Post identifying the problem, the hotel can take appropriate measures to correct the situation and reduce the amount of doled out compensations due to a particular reason. Thus, this software which helps in efficient guest service management for hotels is one of the most beneficial tools for the hoteliers to increase guest loyalty for their hotel.

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TRITON HK: Automate Daily Housekeeping Tasks in Your Hotel

Looking to increase the productivity of your housekeeping staff as well as increase guest satisfaction? Then using TRITON HK, by Knowcross, is the answer to your problems. Using this application, hotels can extract data from the existing Property Management System of the hotel, and create a task sheet, which helps attendants know which rooms are to be cleaned.

 TRITON HK is perfect for helping a hotel free up its man power, thereby increasing efficiency; along with decreasing the turnaround time for rooms, which in turn decreases the time guests have to wait. The application enables queue room handling, and automates creation of task sheet. Housekeepers can also access room based inspection lists and checklists, for ensuring referring to standard operating procedures and inspecting rooms. The application can be used for sending out message of the day to all staff or sending alerts regarding cleaning events..

In fact, TRITON HK, providing support for Apple and Android along with offline capability, is also usable for two-way messaging between the supervisors and attendants. Supervisors can also update the status of a room, as in whether it is dirty, clean, inspected, and so on from their mobile app itself. Hoteliers can extract performance reports for gauging the efficiency of attendants. In addition, this application also helps in tracking discrepancies, posts jobs on TRITON Rapid Response, counts inventory of the trolley and records lost & found and so on.

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Use Hotel Rapid Response Software and Automate Guest Request Handling

Just building a great hotel, with cutting edge amenities is not enough! You have to provide prompt and efficient services to make guest come back. Use a hotel rapid response software to automate the handling of guest requests, maintenance jobs and complaints, leading to increased productivity of staff, as well as ensuring high quality of services rendered. It is a fairly simple, yet highly effective procedure, through which a job can be registered by any hotel staff member using any device that is connected to the rapid response module, such as a smartphone. The job can be registered on behalf of a guest or even a staff member. Subsequent to job registration, the procedure for staff selection and job allocation takes place, which is based on an amalgamation of area assignments and skill set.

The selected staff member is then sent a job assignment message on their mobile device, which can include a mobile phone, a pager, smart phone or DECT among others. The staff member can then go to the assigned location and fulfill the request or resolve the complaint, subsequent to which they can close the job as completed, by sending a message from their mobile device. If the job has not been completed within the specified time, the supervisor is automatically notified and he/she can then take the required action. Subsequent to completion of the job, a staff member of the hotel can give the guest a call and confirm if they were satisfied with the level and promptness of service. The use of a Hotel Rapid Response Software decreases delays as well as wrong delivery of product or services, ensuring guest satisfaction.

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Use a Hotel Complaint Management System to Resolve Guest Complaints

Effective handling of complaints is sure to make your guests happy! A hotel complaint management system is a crucial element in tracking and resolving guest complaints, and decrease the compensation provided to the guests to mollify them, in volume as well as in value. All this in turn enables a hotel to create and maintain guest loyalty. Worried you might have to look far and wide to find such an amazing application? Look no further, at least no further than the Glitch module of Knowcross! This module is one of the most perfect hotel complaint management systems crucial for the hospitality industry. The Glitch module enables hoteliers to manage service breakdown issues, in an effective manner, resulting in a win/win situation for both parties involved.

This Hotel Complaint Management System allows hoteliers to be aware of, track, investigate as well as resolve services issues. Glitch sends out alerts as soon as a guest incident or issue is reported, enabling the management or staff to take action in real-time, ensuring the guests that their comfort and satisfaction are paramount for the hotel. This module also helps an hotelier to effectively track all the compensations that have been given out to guests. In fact, it is also possible to generate regular reports, using which it becomes easier to identify the major problem areas. Now that you know about the myriad uses of a hotel complaint management system, why not go out and get one for your property! After all, keeping guests satisfied is the most important factor for all hotels.

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Use Triton Mobile for Managing Your Hotel Even On the Move

Triton Mobile, by Knowcross, offers hotels the ultimate freedom! Its usage enables hoteliers to manage their properties from anywhere, even when they are travelling. The user-friendly application, meant for smartphones, enables hoteliers to register as well as manage jobs, along with accessing guest lists that comprises of information about in-house guests, departing guests and arriving guests. Users set customized alerts for specific events, such as the arrival of VIP guests and can also access the housekeeping data. Triton Mobile assists hoteliers in creating, viewing, tracking as well as in resolving and managing service requests or complaints of guests. And the best part about this application is that it lets you view the major operational metrics and hotel revenue data such as Occupancy Rates, ADR, RevPAR and so on.

Apart from these benefits, Triton Mobile also enables the user to access information related to any complaints, requests or mishaps that might have taken place with a specific guest. This helps in avoiding in repeating the mistakes that may have occurred previously with that guest. Users can also log in as well as log out of their shift, very easily, through the click of a button. Triton Mobile also comprises a unique feature, the whiteboard, which enables the posting of announcements, which can be read by other users. There are two different versions of this application, with the advanced version offering all of the above features and more, whereas the workflow version offers is a simpler version that offers only a few of the important features. The choice here, then, is yours! Whichever version you choose, it’s sure to enhance your productivity, in terms of managing your hotel.

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Satisfy your guests to the core with hotel guest incident tracking software

Talking about a hotel, there are several aspects that make it a perfect one and among those guest satisfaction is the most important one. Ensuring the hotel operations to be carried out flawlessly often does not happen and some flaws may take place without any prior notice. When such instances occur leading to a guest irate, the hotel loses its reputation. But, it’s not that this impression cannot be regained. Through the Hotel Guest Incident Tracking software, this is possible, that too easily.

The software is designed keeping in mind various problems faced by the guests and in order to provide them swift compensation to ensure their complete satisfaction. The hotel guest incident tracking software allows you to capture, track, investigate and effectively close the service issues that led to the inconvenience of your guests. When a service breakdown happens, it is entered into this system and instantly, all the right people in different departments are alerted.  This ensures that every department does their bit to change the guest’s experience and the disgruntled guests does not get extremely angry due to lack of attention from the hotel management. Moreover, the software helps the hoteliers to get reports to identify all the top problem areas and the amount of compensations doled out to keep guests happy. For example, if one of the guest is unhappy due to late or no pick up from the airport. The hotelier immediately gets the alerts for the same and as soon as the guests arrive, they shall be consoled with an offer of free airport transfer during checkout.

Further, if the same instance is repeated, the hotelier can identify the exact problem area and make the necessary changes to reduce guest dissatisfaction and doled out compensations due to that particular reason. The hotel guest incident tracking software is one of the greatest benefits the hoteliers can get to increase their guest loyalty.

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EFFICIENT MANAGEMENT ON THE FLY/GO

Managing a hotel on the go can get tiring and time consuming if not handled in an appropriate way which always left me with more problems than I could handle. Guests would end up getting angry and leave bad reviews because of unsolved issues leading to a fall in guest satisfaction and loyalty. Thankfully, I came across Hotel rapid response on mobile which turned the tables in my favour. This efficient software application allows me to track the complaints that would pop up from time to time while receiving timely alerts on their completion.

The best part about Hotel rapid response on Mobile it can be used wherever I go as I can install it to my Smartphone.  It allows me to keep a track on guest complaints and requests at all times while being on the move, thus getting notifications of completed jobs which lead to an increase in guest satisfaction. Using Hotel rapid response on mobile is easy to follow and use as it entails registering a job/complaint and the software application does the rest like staff selection, job order dispatch and other tasks.

This way, I am constantly kept in the loop about task execution and escalation through regular alerts and messages. With the help of hotel rapid response on mobile, managing these complaints while on the go is fast and efficient. I am left with free time to interact with guests while not having to worry about pending complaints. This leads to a decrease in guest service time while increasing staff productivity.

Hotel rapid response on mobile is certainly a boon for a person like me who has to constantly be on his feet.

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Hotel Workflow Automation Software and How It Helps Hotels!

Apart from providing the usual services, hotels also need to fulfill impromptu request of guests, resolve complaints and manage maintenance jobs. And all this needs to be done within the shortest time period, so as to ensure guest satisfaction and staff productivity. Hotel workflow automation software automatically allocates guest requests and complaints to the right staff. The software facilitates in decreasing guest service time, increasing staff productivity, eliminating chances of wrong delivery of product or service. One such effective Hotel workflow automation software is the TRITON Rapid Response by Knowcross.

The module, supporting various wireless messaging systems, offers unified cross-department tracking of guest complaints, requests, and maintenance jobs. Staff members registering jobs are also able to attach images, documents as well as other file formats. This multilingual Hotel workflow automation software offers support for more than 180 languages, enabling the job assignment to be customized in the preferred language of the staff. Further, the supervisors, head of the departments, managers as well as members of hotel management can also receive dynamic escalation of delayed or unfinished jobs, based on several criteria, including guest name, company name, location, Country or V.I.P. level. The management accesses the powerful reporting module, which comprises 25 standard reports, for analyzing processes  or to understand  training needs. The TRITON Rapid Response module also features a tool for creating customized reports, so management can choose any criteria for report generation. The use of this type of Hotel workflow automation software enables hotels to ensure high quality of their services.

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Be an efficient hotelier with hotel management software

Knowcross has introduced hotel management software to help hoteliers attain maximum guest satisfaction and increase the productivity levels at their hotel. These software concentrate on various departments of the hotel starting from housekeeping to the maintenance department for smooth functioning of the hotel. Moreover, there are software that even help in cutting down costs and making proper use of the available inventory.

Some of the examples of the Hotel Management Software are Rapid Response, Checklist, Glitch, CMMS etc. All these software are compatible with any smart phone and some basic functionality can be fulfilled by using just a hand held device.

Often, as a hotelier has to perform or track several activities at one time, it results in chaos. Some or the other activity is missed out or executed in a wrong way. With hotel management software all these hassles can be eliminated. The hoteliers can maintain a proper hotel checklist, handle guest complaints easily, manage housekeeping operations efficiently and more. The software syncs with the PMS of the hotel and provide data to the hoteliers for automating hotel tasks.

Realizing its benefits, the TRITON hotel management software are currently being used by various hotels chains such as Hilton, Taj, Hyatt,  Oberoi, Rosewood, Radisson and more. The software has helped the hoteliers to raise the managing of hotel activities to next level and make their staff more productive. Further, positive results can also be seen in the level of guest satisfaction with the help of hotel management software.

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