Hotel Guest Service Recovery Helped me in Tracking and Resolving Guest Complaints

Although I run a highly efficient chain of hotels, there are always some areas in which errors might occur. And that is something I am not used to, neither do I want to get used to it, because I believe that my guests deserve the best service. But faults were taking place, with guests going back dissatisfied and disappointed. I could not be at all places at once, or so I thought! When talking about my problem to a friend of mine, who is in the same business; I was suggested to try out Know Glitch, the hotel guest service recovery software by Knowcross. He, apparently, was already using it, with great results.

I got it installed and was pleasantly surprised to find how easy it was to work with it, and how automated everything was. I was able to easily track as well as resolve guest requests and complaints, so in a way I knew what was happening everywhere at all times. Repeat complaints helped me identify and investigate specific and broader problem areas, and I was able to streamline my operations better, eliminating all the weaker links! What a satisfying feeling that was; the feeling of growing with each passing day! Guests were well catered to than ever before, and they felt the difference in the service. Their complaints were handled faster, requests were fulfilled instantly! This real time access to all the data helped me understand a lot about my own hotels, and so I promptly installed this great hotel guest service recovery software at all my hotels and would recommend all my friends in the industry to do the same.

More Info :-:   http://www.articlestrump.com/a/hotel-guest-service-recovery

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Render swift and flawless services using hotel guest request software

The hotel guest request software is one of the most helpful tools for the hoteliers, which automates the handling of guest requests, guest complaints, maintenance jobs, and ensures high quality service and improved staff productivity. The software follows an organized procedure of assigning jobs that enable responding to the guest requests swiftly. Initially, any member of the hotel staff can enter a job request made by the guest through a device connected to the hotel guest request software. Post assigning the job, the software automatically selects the best staff for the job by analyzing factors like skills, availability and assigned area. After analyzing, the software selects the best member from the entire staff for the job and sends the job assignment message on the member's phone (mobile, pager, iPhone, DECT, etc). Now, the selected staff member goes to the location of the request and completes the request or provides a solution to the complaint. This type of swift response reduces the guest response time and impresses the guests. Besides, when the assigned task is complete, the staff member closes the job by either calling or sending a reply message to the management. If the job takes more time than the maximum response time for the job, then an immediate alert is sent to the manager. Now, the Manager can enquire regarding the situation and take whatsoever action is required.

The Hotel Guest Request Software assists in increasing the service standards at a hotel and helps in better handling of guest requests and complaints. Thus, if the hoteliers aim to improve their service standards then, opting for this software is the best solution.

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Multi Property Hotel Software: Multifarious Advantages

There are quite a few advantages to be gleaned from installing a multi property hotel software in your property, especially if you already have a chain of hotels or are planning to expand. This software is essential if you seamlessly want to share information with all your other properties, wherever in the world they might be. The hotels can easily share data among each other, for customizing and personalizing guest services. If the guest knows that they and their requests are uppermost in your mind, then they go home satisfied and spread only good word about the hotel they stayed in. In addition, cross property report comparison can also be carried out, so that you can easily find out which of your hotels is doing best and which are unable to pull their weight.

The software also offers a master template for ensuring standardized operations. A Multi Property Hotel Software will enable the implementation of the best practices, since they will have the insider’s knowledge about what went wrong in which property and how they were able to solve a certain problem. Similar problems at another hotel can use the same solutions for solving the problem. The best part is that you can easily and seamlessly keep on adding new properties, as and when you acquire or establish a new hotel. It is a complete necessity for the effortless operation of a hotel chain.

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Guest Service Management for Hotels: An Absolute Necessity

All hoteliers take guest service management for Hotels quite seriously, and those that do not, pay for the consequences dearly. For ensuring that guests are completely satisfied and happy with the service, a hotel needs to make sure that all the guest complaints and requests are taken care of immediately, in real time. This will make the guests feel and realize that their opinions and requests matter to the hotel management. This, in turn, will lead to them going back happy and sharing good word of mouth about the hotel they stayed in, leading to the prospect of an increase in the number of new guests. And let us admit it, that this is indeed a desirable outcome!

There are several software and applications that can help a hotelier in managing guest requests and complaints in real time, along with keeping in mind any mishaps that might have occurred with them in the past. Good housekeeping, too, is extremely important, ensuring not only guest satisfaction but also enhancing staff productivity. Maintenance of equipment can be more easily handled, with timely reminders about servicing and changing of parts. Even inspection of hotel rooms and other areas, by the supervisor, can be more easily carried out, including generation of inspection reports. A combination of these applications and software is sure to help the hotel staff in better serving their guests. Guest Service Management for Hotels is definitely not easy, and takes major efforts, but these software and applications can lighten the load somewhat.

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