Address Your Guest Complaints In Real Time For Better Customer Satisfaction

We have to agree that technology has streamlined work, most of the industries now depend on technology but the hotel industry is one where the need for technology is the most, as they have to handle many responsibilities and follow ups. Most of the hotel do not have such software that can make the follow-ups easy and reduce their workload, here Knowcross introduces you guest management software which will help you to manage your work more efficiently.

What usually happens when your guest complains?

Firstly your guest has to inform the reception about the inconvenience faced, the reception then make a note and tries to find the concerned department, now if the reception is overcrowded it will take a bit more of time. After the department is informed they try to get in touch the staff apt for this job.

In short, it is quite time-consuming and lengthy process. Your guests are paying for their stay so these things can really irritate them and make your impression down.

How Knowcross software can help?

As soon as the guest register a complaint, it will automatically get updated on Know Glitch, thus the concerned department is alerted and the staff receives the notification on their Smartphone and approaches to fix the issues; note everything happens in real time.

The complaint management system software helps you to handle the complaints and grievances of guest in a better way and also allows you to rectify your mistakes. The guest management system is quite important for the hotel industry as they survive on their guest visit, hence guest satisfaction should be the most important, try out the Knowcross software and make the change.

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Knowcross: Delivering Best Preventive Maintenance Software To Hospitality And Hotel Sector

In hospitality service, it is always better to be well prepared before welcoming your guest. Since this industry usually uses products like television, air condition, tea coffee maker, bathroom faucets, electronic faucets, maintenance software is required to track their due maintenance and report issues when faced by the customers and fix it before the arrival of new guests.

How Knowcross software help?

• The guest can request or complaint using the interactive guest app or the hotel staff can be intimated.

• The request is updated to the department and the concerned staff takes on the charge or report if there is any technical issue.

• The housekeeping can update the status of the room and equipment while inspection and report the same for service or replacement.

• The concerned person can easily receive the details of occupancy and before the guest arrival; the rooms can be well prepared.

• App keeps the record of the previous maintenance service and their due dates and alerts the same on the app.

Technical issues might arise during the stay of your guest and not always the rooms can be transferred so be prepared and updated by the preventive maintenance software. It helps you to check and track the condition of electronic and other appliances so that the timely service can make them last longer. The hotel maintenance software is introduced by Knowcross to enhance the workflow and curtail the extra expenses faced by the non maintenance of the wearable products.

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