Understand How Hotel Workflow Automation Software Works

Hoteliers who are looking to increase staff efficiency and productivity of their hotels should definitely opt for a hotel workflow automation software. The use of such software or module will surely help in automating the handling of guest complaints and requests. It also helps in automating maintenance jobs, thereby ensuring high staff productivity and high quality of service. The software follows a very simple process, and any member of the hotel staff can enter a job on behalf of a staff member or a guest; using any device or smartphone connected to the software. The hotel workflow automation software, also termed as a work order management system, allows all the different departments to set up their own rules for job allocation. These rules are generally a combination of attendant skills and the area assigned to that attendant.

The software then sends the selected staff members a job assignment message on their smartphones or other devices. The attendant then proceeds to the guest who has lodged the complaint or request, and resolves the issue. In case the issue is resolved then the attendants can close the job, by sending a message from their mobile devices. Subsequent to the guest requests being fulfilled, the hotel workflow automation software can also be used for creating an automatic job for the staff to ask the guest a specific set of questions, for gauging the guest satisfaction level.

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Multi Property Hotel Software: Perfect Smartphone Application for the Smart Hotelier

Obtaining a multi property hotel software for your hotel chain would probably be the best decision you would have ever made for your hotel. Moreover, if you get it from Knowcross, then nothing could be better than it! However, let us first understand what a multi property hotel software is. First of all, it would enable cross property data sharing, and this way hoteliers can customize as well as add a personal touch to guest service . And this can be done even before the guest arrives as the information about guest’s previous stay would already be availablein any of the properties of the hotel.

Even cross property report comparison can be carried out, since the data of all properties of a hotel chain are available for instant perusal. The report comparison on the other hand, can also be used for implementing the best practices across all the properties of a hotel chain. Furthermore, hoteliers can create a simple master template for standardizing operations all across the properties of the hotel chain. They can also seamlessly add new properties to the existing pool of properties in the software. The advantages of multi property hotel software cannot be realized till we implement them. And did we mention that this is used as a smart phone application?! This means that the hotelier would be able to carry out all of the above practices even while on the go.

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Consider Guest Service Management for Hotels and Ensure Guest Satisfaction

When we talk about guest service management for hotels, several things come under it, such as housekeeping, equipment maintenance, as well as hotel inspection and so on. But all of them have the same purpose, to ensure complete guest satisfaction, which in turn drives guest loyalty. Getting a suite of application, modules and software that can effectively carry out these is surely very helpful in successfully running a hotel. A housekeeping software, which is an important part of the entire product suite, will be able to automate daily housekeeping activities, thereby driving staff productivity.

In addition, one of the most important module or application will be a Hotel Guest Request Software, which can automate the handling of complaints and requests made by the guests, as well as various maintenance jobs across the property. As a result, high levels of staff productivity and high quality service are ensured. The software would also enable the unified cross-department tracking of guest complaints, requests, as well as maintenance jobs. Jobs that are not completed within a stipulated time can be easily escalated to the higher authorities for further actions. Major benefits would include a decrease in guest service time, increased staff productivity, and elimination of instances where the wrong product or service was delivered or was delayed.

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MiniMaint: One of the Best Hotel Preventive Maintenance Software

All hoteliers would agree that the hotel preventive maintenance software is one of the best things that could have happened to the hospitality industry. It is quite beneficial for keeping all maintenance activities and inventory on track! Identifying the need for a great software, Knowcross partnered with DIMO Maint for formulating the best CMMS (computerized maintenance management system) solution in the industry, MiniMaint. It is the CMMS that will enable engineers to keep track of all their maintenance obligations without having to sort through mountains of paperwork and spreadsheets.

MiniMaint is capable of streamlining maintenance activities, thereby providing better control over the inventory as well as the existing assets. This, in turn, helps in decreasing the maintenance costs. It comes with a plethora of features for facilitating in managing and maintaining the equipment, plants and machinery. With a single point of access for early access of all information related to equipment such as history of all the maintenance parts used,, breakdowns, vendor details, purchase details and warranty details, the engineers are definitely in a better position to ensure that all the machinery and equipment stay in the best working conditions. These are just the benefits for the engineers; wait till you find out about its advantages for top management! Get it installed and see the difference for yourselves. This truly is one of the best Hotel Preventive Maintenance Software out there.

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