4 Things you must provide to guests in a hotel

The technological revolution has changed the hotel business altogether. Nowadays all hotel related works can easily be synchronized using hotel management software. Customer satisfaction has become the primary factor for the success of any hotel. Here are 4 things vacationers want in a hotel:

1.    Great food

There’s no better way to satisfy guests than by serving quality food if possible even free. If you can make the guests choose hotel’s in-house restaurant to other outside restaurants, then there’s high chance of the guests returning to your hotel in future.

2.    Free Wi-Fi

In today’s world, smartphones, tablets, and laptops have become part and parcel of everyday life. So it’s important to provide free internet access to the guests to help them stay connected with the rest of the world.

3.    Availability of 24x7 services

To avoid any sort of inconvenience that might trouble the guests, it’s imperative to provide 24x7 services. You can use Hotel Guest Management Software to monitor and look after the needs and demands of the hotel inmates. 

4.    Benevolent hotel staffs

The last thing that guests want after checking in a hotel is to face grouchy, bossy hotel staffs. People tend to hold a high opinion about hotels whose staffs are loving, caring and helpful.

In today’s hectic world, people take vacations to relax and spend quality time with their family and closed ones. A good hotel is that one which augments the happiness of the guests by providing quality customer customized services.

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Requisites of a good hotel

Probably the most creative hotels are being produced the world over. From submerged lodgings to treetop hideaways, new properties are pushing the limits of what a run of the mill hotel experience should feel like. With the rise in modern hotel information systems, the efficiency delivered has also increased.

No matter how much lodgings enhance, there are still some "essential" necessities that all properties should meet to make their encounters both inviting and consoling to visitors. Hoteliers and lodging representatives: Pay close thoughtfulness regarding the guarantee your hotel can convey on the following necessities:

1. Cleanliness: This is a flat out must. Hotels need to maintain the most elevated cleanliness guidelines, offering clean open spaces, washrooms, rooms, and enhancements. For this to be ensured, the hotel should have a good hotel housekeeping team in place.

2. Security: For some, a hotel capacities as a home far from home. With that comes a weighty desire for the most tenacious wellbeing and safety efforts. Numerous lodgings now concentrate on giving customized wellbeing and safety efforts for various visitor profiles, for example, ladies, youngsters, and the elderly. Innovation assumes an undeniably essential part of giving better wellbeing, however, a few visitors still place more significance on the human touch.

3. Wi-Fi: Guests at a wide range of hotels request some level of Internet benefit, at the same time business hotels particularly should offer the most elevated amount of availability and adaptability. At numerous inns, if not all, visitors anticipate that Internet access will be complimentary-for a few, free Wi-Fi is as fundamental as the air we relax.

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5 Hotel Management Software for Managing Hotels and Customers more Efficiently

If you have a hotel, you must have a suitable hotel software to help you with the management. There is a huge variety of hotel management software’s, some are web-based, and others are conventional programs to install on your computer's hard drive. This software help in general functioning and monitoring of daily activities.

• Knowcross

Knowcross offers six different hotel software that makes it easy for hotel and hospitality industries to manage their work more efficiently.  KNOW Service, KNOW inspection, KNOW maintenance, KNOW mobile, KNOW housekeeping, and KNOW Glitch are these 6-software applications. All these applications are cloud-based and multilingual, so easy to use and implement in the hotel. 

• Hotelogix

This software is very easy to install and is designed for medium-sized hotels. It is a SaaS (Software as a Service), which means that it is based "on the cloud", on a web server, and can be accessed through any computer with an internet connection. It has several modules which are dedicated for room control, reservation center, sales and marketing, GDS and IDS (Global Distribution System and Internet Distribution System), allowing access to more than 1200 travel portals. 

• EzeeFrontDesk

It is one of the most popular hotel programs and has been installed in hotels in more than 98 countries and has customer service offices in 40 countries around the world. It uses the best technologies in the design of several integrated modules, each dedicated to a specific function within the hotel management: Easy Check in / Check out, Bookings in two clicks, Housekeeping, and much more.

• WebRezPro

This is another Web-based hospitality management software that offers a complete service for a very affordable price. It has an integrated online booking system. Another great advantage of this system is that the data is automatically saved and backed up on a server with redundant internet connections, monitored 24 hours a day

• RDP's Property Management System

RDP (Resort Data Processing Inc) was founded in 1981 with the aim of creating solutions in hotel software. Today your PMS offers Front Desk modules (for handling check in, check out, generate keys, scan credit cards, etc.). It is a complete system, with technical support 24 hours a day, every day of the year.

So, if you are looking for some hotel management solutions, this software can reduce your work and help in monitoring of daily activities.

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5 Top Housekeeping Operations Practices for Hotel's Success

Hotel and hospitality industries give cleanliness and hygiene as their top priority as it leads to customers’ satisfaction. But, maintaining a good housekeeping department is challenging. This is mainly because of difficulty to track the daily work and tasks. As the traditional way of using paper based strategy, most hoteliers fail to keep a track of the work. Such cases may lead to failure and drive away customers. Preventive Maintenance Software can help in real time tracking of work, deliver at right time and offers seamless benefits to customers as well as hoteliers. Let’s have a look at the top practices for housekeeping operations:

•    Getting the perfect basics:

The housekeeping unit comes in between service and supplies department. From providing assistance to customers to replacing lights, the department delves deep into ways to keep the current means of housekeeping. The prompt and brisk service helps to take care of guests when they are absent. The housekeeping department runs on trust and service.

•    Memorable experience

Housekeepers work towards tidiness and neatness. Making the guests feel special or different will help them to come back to the same hotel next time. This can be done by presenting or acknowledging them with some sovereigns or gifts for a different experience.

•    Knowing Customer Needs

Best hotels train employees to identify and access the customer’s need. Some of the ways to provide customers or guest with to equip elderly guests with a wheelchair for assistance. Providing assistance with keeping the luggage in hotel rooms is much appreciated.

•    Right appearance

These days, good hotels have set uniforms for the Hotel Housekeeping department. Gone are the days, when housekeeping was treated trivially. Being clean, tidy and in uniform makes the guest feel good about their stay.

•    Housekeeping software’s

To track the daily work and maintenance, housekeeping software can be installed. The needs and demands can be filled by customers and can be resolved within a deadline. This not only improves the efficiency of the hoteliers but also, they gain customer base because of their reliability

So, to keep attracting more guest and simply the work of housekeepers, top operational practices need to be followed.

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Smart Solutions To Improve Your Hotel’s Online Persona

Hotel owners who are too focused on trying to figure out how to attract more guests may often overlook matters like online security of the hotel website. However, the internet is a major platform today and taking care of a hotel website is as important as hotel housekeeping. Detailed below are some easy steps one can take to boost the traffic of such websites:

• Promote positive reviews: Many studies have shown that people give a lot of importance to reviews of a room before deciding to book a particular one. By promoting authentic guest reviews which are positive, you can significantly improve the number of bookings you get through your website.

• A secure web booking engine: An intelligent web booking engine must be the core of any decent hospitality software. Allowing visitors to book rooms online can help your business grow very quickly and increase profit margins.

• Assess the competition: There are many dedicated websites that offer hotel rooms over the internet. Analyzing such sites can help you get an idea of how to increase traffic on yours.

• Make your site mobile-friendly: The mobile platform is one of the fastest growing platforms for accessing the internet. It is vital to make sure that smartphone users have no problem opening your website and booking rooms.

 For any major hotel operating today, maintaining a proper online persona is as important today as providing proper services. A large number of guests browse for hotels online and compare rooms before making a decision and it is vital to have a secure and efficient website for proper expansion of the business.

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Hospitality Software For Absolute Security by Knowcross

When you use Knowcross, the security features you get with our software our absolute foolproof. It is just now hotel housekeeping that we automate and streamline for you. With Knowcross you get a complete hotel management system. Our software integrates all critical operations of your hotel on one platform.

Starting from the front desk that secures all your data, to the accounts department and even your restaurants working double time to ensure seamless service with Knowcross your team will always have access to real-time information.

Our wireless system has a powerful reporting feature, it also alerts on delayed or unfinished jobs making hotel housekeeping easier, reducing guest service time and increasing staff productivity.

With our cloud feature you connecting information from hotel properties in different cities, nations or even continents is simple, all the while our encryption system ensures that your data privacy is maintained at the utmost level.

Knowcross hotel management system supports more than 180 languages, ensuring no matter where your hotel is we are able to help you. Our KNOW Service software was built to make your staff more productive by automating the handling of guest requests, complaints and maintenance jobs.

While our KNOW Housekeeping was built to give a higher guest satisfaction and by reforming daily housekeeping activities. Some of the other products that we offer to make your hotel a dream place to stay are Know Glitch, Know Inspection and Know Mobile. Knowcross offers all the hotel operations on your fingertips for effortless hotel management.

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Hospitality Software For Absolute Security by Knowcross

When you use Knowcross, the security features you get with our software our absolute foolproof.  It is just now hotel housekeeping that we automate and streamline for you. With Knowcross you get a complete hotel management system. Our software integrates all critical operations of your hotel on one platform.

Starting from the front desk that secures all your data, to the accounts department and even your restaurants working double time to ensure seamless service with Knowcross your team will always have access to real-time information.

Our wireless system has a powerful reporting feature, it also alerts on delayed or unfinished jobs making hotel housekeeping easier, reducing guest service time and increasing staff productivity.

With our cloud feature you connecting information from hotel properties in different cities, nations or even continents is simple, all the while our encryption system ensures that your data privacy is maintained at the utmost level.

Knowcross hotel management system supports more than 180 languages, ensuring no matter where your hotel is we are able to help you. Our KNOW Service software was built to make your staff more productive by automating the handling of guest requests, complaints and maintenance jobs.

While our KNOW Housekeeping was built to give a higher guest satisfaction and by reforming daily housekeeping activities. Some of the other products that we offer to make your hotel a dream place to stay are Know Glitch, Know Inspection and Know Mobile. Knowcross offers all the hotel operations on your fingertips for effortless hotel management.

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Streamline Your Guest Management System With Knowcross

From personalized bookings to guest management systems, hotel software are taking the lobbies by storm. Even large hotel chains have moved to Cloud and the tech just gets bigger and better. Here’s how a software makes running your hotel that much more efficient.


The perfect defense

The guest management system is protected with HTTPS AES-256 encrypted networking on the Wi-Fi. This ensures that even office conferences that use the guest system on the local network for internet use and transactions are secure.


Critical and recovery scenarios

Amazon VPC deployment for data isolation is critical for disaster recovery. If it works perfectly, you don’t have to lose any of your guests to catch up with records. The hotel housekeeping software usually saves most of the critical data on server backup, but emergencies, mostly unprecedented, are recoverable.


Clearing out the spam folder

The software comes with built-in checks for spoofing, SQL Injection, DDoS, Man in Middle, Port Scanning etc. which protects your guests from unwarranted spam to major attacks. It checks the same on a larger scale when it comes to business chains and it becomes easier to manage with a Cloud system.


Terms and conditions - By clicking, I agree…

Customer data which refers to all the activity performed on the local network is, by rights, owned unequivocally by the customer. This T&C additionally allows businesses to conduct client conferences, and exchange sensitive data without concern.

Front desk gets a little easier to manage with most of the cross-checking availability performed by an AI system. Security is the primary issue, and software like Knowcross brings some extra ammo to the table. Look for security features when dealing with integrated software that is responsible for transactions.

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Benefits of Knowcross Housekeeping Software That Make Your Hotel Efficient

Technology has caught up to most jobs and have done them more efficiently and made several businesses economically viable. The hotel management software shoulders some of the staff’s paperwork responsibility and keeps things streamlined. Let’s find out how.

Easy Access

The housekeeping software is easily accessible from any terminal as long as selected users have login cred for core systems. This creates a simple access limit to sensitive information and separates guest from employee activity on the hotel system. With the majority of data traffic handled by a root server, it is easier to monitor access nodes and gives you more control over the security of your system.

The housekeeper on Cloud benefits

Most business chains have moved on to Cloud to make macro managing easier. The Cloud is easily accessed from any internet source and protected impenetrably by secure logins. This helps you keep better track of progress and access individual hotel systems personally to micromanage. This includes control over your payment gateways and ensuring that transactions were completed securely.

Integration with on-property interfaces

The hotel housekeeping software integrates with the front desk, Wi-Fi, and other terminals connected to the primary network. It can link with the guests’ mobiles for room service, personalized updates and notices like sightseeing maps and GPS. It also extends to booking services and emergencies.

The digital housekeeper handles most of the responsibilities on the business side of things and keeps your hotel staff interacting more with the guests. This ensures you score some extra ratings on good service.

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Manage Events More Efficiently Using The Hotel Software System

The hotel software system is actually an Artificial intelligence system that handles four main responsibilities – census, security, payments, and news. This can be extremely helpful in hosting an event. You can ask for the software to integrate with your guests’ smartphones and make managing situations easier. The advantage here is that it allows you to speak directly to your guests.


Roll Call
The hotel software system can stay connected with the phone to keep track of when guest arrived and left the event. This helps to make better decisions for security personnel in the event of a fire or other hazards. It also helps to keep party crashers out of your private events.


Ticket Checker
If your event has a ticket system, the AI can integrate with the ticket checker and tally it with all members present in the hotel. The software can also generate secure payment gateways in case people want to buy tickets from the venue.

Updates And Emergency
By connecting with your smartphone via SMS or E-mail notifications, the hotel software can keep you updated on the latest event news as well as emergencies which include calling ambulances and taxi cabs. The software can also integrate with your maps to keep you updated on the latest tourist areas.

Even the hotel maintenance software is a handy tool in such cases. There may be breaks, leaks, bumps, and bruises, and yet all it takes is a few taps of your fingers to alert the hotel maintenance to your distress! This is handy when you’re managing a large group of people at an event.

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Few Benefits Of Implementing Various Technologies In Day To Day Operations For Hotels

The use of advanced technology in hotel management and operation has benefited the hospitality industry and the guests simultaneously. Following are the technologies that have played a big role in doing so:

 1. PMS system
The ‘PMS’ the property management system or the guest management system help the hotel to integrate different areas of the hotel such as, guest billing, payments, documents, tapping e-commerce, data storage, etc. This automates the entire process and help to keep all the departments interlinked.

2. Hotel information system
There are different type of hotel information systems and PMS is one of them. To make your hotel work more efficiently, you need to use other hotel information systems as well such as hotel housekeeping management systems, hotel service management systems, etc. Use of these systems help the hotel to have better control and also help to manipulate resource as and when required.

3. Implementation of WIFI and cloud facilities
The facility of free WIFI and cloud service leads to constant connectivity between departments and gives a sense of appreciation in guests with the feeling of an extra facility provide in the form of free internet.

4. Social media networkingSocial media networking helps the hotel advertise themselves in a subtle way and to stay in constant touch with guests to build loyalty.

5. Market segmentation and campaigns
This facility helps the hotels to use various mailing and messaging methods to communicate various information to guests from their database for advertisement purpose in an efficient way. These few points mentioned above can help the hotel improve business and at the same place provide customers with satisfaction.

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How Technologies Enhance Customers Experience In Hotel and Hospitality Industry

Technology has taken a major leap in advancement considering the hotel and hospital industry. The use of advanced technology and various software’s have made the booking process and guest relations easier and more efficient in today’s day, few such points or experiences in today’s day are as follows;

 1. The online booking system
The uses of online booking applications and hotel guest management software have given the guests the opportunity to surf and inspect the hotel, their tariffs and various facilitates provided using a computer or a smartphone. This facility gives guests the advantage of booking rooms and other facilities at a cheaper and hassle-free way.

2. Tech-enabled rooms
Rooms are being fitted with various technologies like WIFI, independent I pads, etc which gives guests a feeling of extra service provided by the hotels, increase satisfaction and loyalty.

 3. Automated check-In
The use of automated check-in facilities has made it faster and more efficient for a large number of guests with pre-bookings to check in without even going through large amounts of paperwork or a stress full check in process.

 4. Guest management system
The use of guest management system in a hotel can easily accumulate occupancies, room tariffs, available rooms, etc for faster guest service and decrease the amount of time taken for the check in and checkout process.

 Few of the above points have made a great impact on the hotel and the guests. It has improved guests satisfaction and increased efficiency for the hospitality industry.

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Why Indian Hotels Needs Technological Advancement?

The high-end luxury hotels in India is growing at a good pace. This country in today’s day is attracting a huge number of foreign tourists as the government has introduced e-visa for hundred and thirteen countries. The country has a large population too, who are newly inclined to adventure, travel, and sightseeing. Now the question is do they have enough high-end rooms to offer to the growing number of travelers and many such questions.

 Check out the technologies that luxury hotels need to stay in competition:

• The proper utility of the new advances in property management software and use of phone application for the internal communication.

• Installation of the software for the hotel to interact with their guests directly and resolve minor issues faced during their stay quickly.

• Advanced inspections of the rooms and other amenities before guest arrivals for enhancing customer satisfaction with the help of housekeeping hotel software.

• High-speed internet and wireless internet connection all over the hotel for customers as well as the staff for better communication.

 • The best utility of the maintenance and preventive software to curb the extra expenses and also delivering the best product for customer utility.

So by using different hotel information system and hotel management software, hotels can offer better services to customers and stay in competition for a long time. It may look big investment in the beginning but once installed, this hotel management software greatly help in increasing hotel productivity and managing staff.

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Latest Technological Advancement In Hospitality Sector In 2017

There is a rapid change in the hospitality industry typically inclined towards the hotel industry software being used. The hospitality sector is moving towards more advanced yet efficient software and technologies to integrate their PMS/ hotel ERP unlike the old manual or the inefficient software.

Few of the trending technologies are:

• Cloud-based PMS systems: Cloud-based PMS systems are interlinked throughout the property even outside the establishment with the help of WIFI. This system allows the establishment on saving cost, lesser maintenance, a higher scale of data protection and much more.

• Mobile analytics/in phone application: This particular application helps managers and general managers to keep a real time tap on what’s happening at the property on the move through their smartphones.

• Predictive intelligence: This application helps the industry on shortlisting or selecting their target market. The application groups up the market automatically using stored data related to age, sex, geography, time of travel, local events and much more.

 • Use of preventive maintenance: Preventive maintenance helps in maintaining the assets of the property. The software continuously monitors the condition of the equipment and other assets of the business. Helping the property to function efficiently and reduce expenses.

A hospitality enterprise has to brace hospitality technology and advancements on them on a day to day basis to function smoothly and have a better grasp on the market, so the preventive maintenance software is much needed. It will also add on to guest satisfaction and convenience.

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Must Read Hospitality Management Trends For Hospitality Professionals

Much advancement has occurred in the hospitality industry year after year. The transition from the year 2016 to 2017 is mostly inclined towards technological advancements, as technology enables the industry to work efficiently. Check out the hospitality management trends of 2017:

1. Technology continuing to be a major factor
2. The advancement is specified on payment and data security, in-room technology, faster broadband, mobile engagement, etc.
3. Emphasis on revenue intelligence
4. The industry is implementing tools and software’s to accurately estimate occupancy, pricing, and availability in relation to demand and supply of a particular business.
5. Growth in mergers and acquisitions
6. Several international and Indian chains are seen inclined towards growth my merging locally or internationally with small or large brands to expand their horizons and capture as large a market as possible.
7. Use of cashless systems
8. After demonetization in India, the country is typically looking at going cashless, with the extensive use of various applications like Pay-Tm and much more along with the use of EDC machines for card transactions typically attracting small scale businesses in using the same.
 9. Direct online booking
10. The demand for applications through which bookings for rail, air, and hotels have been made easy on the go; is the most influential trend in 2017

The use of hospitality software is gaining popularity because of the smartphones, computers and a smarter way of increasing efficiency of day to day operations. The trends mostly incline towards the advancement of hotel software’s India which majorly contributes to increasing efficiency, cutting down costs and providing guests with a better experience.

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7 Basic Know Inspection Features That Acts As Preventive Maintenance

A hotel industry has a number of guest footfall, every guest have their individual ways of handling the hotel's assets, in a way sometimes unintentionally they mishandle the electrical equipment that may incur an additional repair cost for the management, Knowcross inspections software automates the inspection process and this also acts as a preventive maintenance.

 Check out the features of Know Inspections:

 1. The software has checklist option along with customized categories for the management to create a notification for inspection.

 2. The inspection conducted can be updated on the software through smartphones and mail the details to the concerned department.

 3. The software enables you to view and capture the posts from the web portal which includes pictures and comments.

 4. The software can easily be integrated with Know service for enhancing the work efficiency and carry out the task effectively.

 5. The Know cross inspection software support multinational languages that are quite important, especially for the hotel industry.

 6. The software also features a rating option while conducting an inspection and can rate the service.

 7. The software also keeps an account of the previous inspections and maintenance expense, that helps during the audit.

 Conducting a hotel inspection through hotel software India not only saves time but also expenditures on repairs, and it is essential to keep with the quality service that builds the hotel’s reputation. It is a good option to install software preventive maintenance to eliminate extra expenditure and run timely inspection.

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Basic Features of Know Glitch That Enhances Customer Experience

The hospitality industry is always under pressure to create an overwhelming experience for their customer. Moreover, a customer’s satisfaction is not limited to any one sector, in fact, it depends on service, quality, cleanliness, equipment breakdowns and lot more. Addressing customer issues can now be easier with the help of Know Glitch software.

Check out the features and benefits of Know Glitch software:

 • The software features an automated system where the complaints are directly logged in the Know service from the customer.

• Once the complaint is registered, the information is updated in the software and alert is created based on the complaint from the guest.

 • The Know Glitch software enables you to track the glitches, investigate followed by resolving the complaint in real time and enhance customer experience.

 • Through the software, you can also track the frequency of such glitches faced by your customer and analyze the issues of the previous service or the quality of the service.

 • The software also helps to track the costing related to services and the log glitch option will help your staff for the check-in and check out of the guests in your hotel.

 The Know Glitch is a perfect recovery management software, as you get to track and resolve inconvenience of your guests in real time and also fix it during their stay. Implementing software for the hospitality industry is now quite important, in order to enhance customer experience and make their stay a pleasant one in your hotel.

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6 Features of Know Housekeeping Software That Can Escalate Work Efficiency

Housekeeping department is the backbone of any hospitality industry and also one of the most strained department. Here every aspect of the room needs proper attention, so that the customer does not suffer any inconvenience. The housekeeping software helps to escalate the work of the staff and inform the staff about the priorities of their tasks list in real time.

Check out the features to this software and how it works:

 1. When a housekeeping manager is assigning the task on the software, he can prioritize the needs as per the booking of the rooms.

 2. Through this software, you are able to queue up the rooms according to maintenance services and other turn down services.

3. Any request from the guests can be updated on the task sheet and the staff can accordingly prepare the rooms rendering guest preferences.

4. Any delay to due technical or non- technical faults while room servicing can be reported through the software in real time.

5. The software not only enhances the internal communication through both ways texting but also features a daily task option.

6. The housekeeping manager can keep a track of the ongoing work along with performance report and mini bar postings.

The hospitality industry should pay special attention to the guest management system, as the competition is high and an unsatisfied customer will never visit again, in short, the hotel lose business. A manual housekeeping checklist delays the work process and also creates an internal communication gap, but if a software is implemented, it escalates the work efficiency

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How To Plan Equipment Preventive Maintenance In Four Simple Steps

In hospitality industry maintenance for the equipment play a major role in the longevity of the equipment as well the finance. Unless the preventive maintenance is followed by schedule it reflects on the performance of the equipment compelling for replacements. The pm maintenance software helps to follow up with the maintenance programs.

Here are few steps you need to follow the preventive maintenance:

 1. Categories: Groups your equipment as per the maintenance schedule based on weekly/ monthly requirements, create at least three groups catering to electronic, plumbing, and other equipment maintenance.
 
 2. Planning: With the help of the software you can plan your preventive maintenance and schedule it, the automated system will notify once the date is near and hence you can arrange the technicians and keep the workflow streamlined.

 3. Inventory: It is always advisable to store certain wearable equipment parts in your inventory so that in rush situation you don’t have to waste time, in other ways the wearable parts are always used up and software will store the updates.

 4. Technicians: You certainly need more than one technician as per their designated field, so best is to keep them handy or go for annual maintenance subscription for the same, in other ways you can always outsource.

The equipment in the hospitality industry are operated without paying heed to basic operating methods, for instance, guests directly switch off the AC from the main switch without remote or the staff often forgets to clean the filters as scheduled. In order to secure the longevity of the equipment especially electronic and plumbing faucet maintenance, preventive software is a must.

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