Hospitality management software for effective tracking and resolving guest concerns

A hospitality management software refers to a module that helps hoteliers to easily find concerns and come up with solutions that are in the best interest of our guests, along with minimizing the cost that comes with the whole process. This super efficient software facilitates in maximising guest loyalty, mainly because keeping guests pleased and satisfied definitely boost their feeling of being valued as well as cherished. Glitch, by Knowcross, helps out in all these and much more. This Hotel Property management Software enables management with their myriad service breakdown issues. Alerting associates as soon as a customer incident is reported, this software aids the hotels in managing the said incident in real time, thus ensuring that the guest feels satisfied.

Hotels that  like their guests to go home happy, cherished and satisfied, must always make sure that when any mishap of  occurs, the guests are helped out with solutions in real time or sometimes given apt compensation. This Hospitality Management Software records all sorts of data that ensures that the eventual cost for compensation can be tracked and managed with ease. All the more, as hotels can point service issues finding their root cause, they are able to chalk out the reasons and completely resolve them, pulling down compensation costs. Further, all the data and related issues that are service related, can be added to a guest’s online profile, ensuring that the available data helps them  out the next time customers  visit the hotel.

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Reap The Benefits Of Property Maintenance Software

Cut throat competitions, ever-changing guests’ requirements and their unending demands-managing a hotel can indeed be a tough job. However, various aids are available to  ease your task; Property Maintenance Software is one of those tools. The software is offered by Knowcross that has developed technology solutions for the hospitality industry. In fact, leading hotel chains and resorts vouch by the numerous benefits of Property Maintenance Software.

The objective of this software is to handle guests’ requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. This is achieved by keeping a track of various activities through a Property Maintenance Software. The activities may include check in, check out, room move and so on and trigger alerts.
For example, a GM may set an alert to be informed about all VIP level-3 and above guests checking into the hotel. It can also send customized alerts based on a combination of parameters related to a job such as job parking, escalation, re-opening etc. One can also set an alert to be informed whenever a guest staying in a suite complains or makes a request.

Knowcross also takes care of Hotel information system and keep every data in an organized pattern. In addition, the Property Maintenance Software allows automatic allocation of guest service requests, powerful reporting module with 25 standard reports and a tool to create custom report, attaches pictures, documents and other file formats. Thus, go ahead and reap the benefits of the amazing technology support provided by Knowcross.

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