TRITON HK: Automate Daily Housekeeping Tasks in Your Hotel

Looking to increase the productivity of your housekeeping staff as well as increase guest satisfaction? Then using TRITON HK, by Knowcross, is the answer to your problems. Using this application, hotels can extract data from the existing Property Management System of the hotel, and create a task sheet, which helps attendants know which rooms are to be cleaned.

 TRITON HK is perfect for helping a hotel free up its man power, thereby increasing efficiency; along with decreasing the turnaround time for rooms, which in turn decreases the time guests have to wait. The application enables queue room handling, and automates creation of task sheet. Housekeepers can also access room based inspection lists and checklists, for ensuring referring to standard operating procedures and inspecting rooms. The application can be used for sending out message of the day to all staff or sending alerts regarding cleaning events..

In fact, TRITON HK, providing support for Apple and Android along with offline capability, is also usable for two-way messaging between the supervisors and attendants. Supervisors can also update the status of a room, as in whether it is dirty, clean, inspected, and so on from their mobile app itself. Hoteliers can extract performance reports for gauging the efficiency of attendants. In addition, this application also helps in tracking discrepancies, posts jobs on TRITON Rapid Response, counts inventory of the trolley and records lost & found and so on.

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Use Hotel Rapid Response Software and Automate Guest Request Handling

Just building a great hotel, with cutting edge amenities is not enough! You have to provide prompt and efficient services to make guest come back. Use a hotel rapid response software to automate the handling of guest requests, maintenance jobs and complaints, leading to increased productivity of staff, as well as ensuring high quality of services rendered. It is a fairly simple, yet highly effective procedure, through which a job can be registered by any hotel staff member using any device that is connected to the rapid response module, such as a smartphone. The job can be registered on behalf of a guest or even a staff member. Subsequent to job registration, the procedure for staff selection and job allocation takes place, which is based on an amalgamation of area assignments and skill set.

The selected staff member is then sent a job assignment message on their mobile device, which can include a mobile phone, a pager, smart phone or DECT among others. The staff member can then go to the assigned location and fulfill the request or resolve the complaint, subsequent to which they can close the job as completed, by sending a message from their mobile device. If the job has not been completed within the specified time, the supervisor is automatically notified and he/she can then take the required action. Subsequent to completion of the job, a staff member of the hotel can give the guest a call and confirm if they were satisfied with the level and promptness of service. The use of a Hotel Rapid Response Software decreases delays as well as wrong delivery of product or services, ensuring guest satisfaction.

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Use a Hotel Complaint Management System to Resolve Guest Complaints

Effective handling of complaints is sure to make your guests happy! A hotel complaint management system is a crucial element in tracking and resolving guest complaints, and decrease the compensation provided to the guests to mollify them, in volume as well as in value. All this in turn enables a hotel to create and maintain guest loyalty. Worried you might have to look far and wide to find such an amazing application? Look no further, at least no further than the Glitch module of Knowcross! This module is one of the most perfect hotel complaint management systems crucial for the hospitality industry. The Glitch module enables hoteliers to manage service breakdown issues, in an effective manner, resulting in a win/win situation for both parties involved.

This Hotel Complaint Management System allows hoteliers to be aware of, track, investigate as well as resolve services issues. Glitch sends out alerts as soon as a guest incident or issue is reported, enabling the management or staff to take action in real-time, ensuring the guests that their comfort and satisfaction are paramount for the hotel. This module also helps an hotelier to effectively track all the compensations that have been given out to guests. In fact, it is also possible to generate regular reports, using which it becomes easier to identify the major problem areas. Now that you know about the myriad uses of a hotel complaint management system, why not go out and get one for your property! After all, keeping guests satisfied is the most important factor for all hotels.

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Use Triton Mobile for Managing Your Hotel Even On the Move

Triton Mobile, by Knowcross, offers hotels the ultimate freedom! Its usage enables hoteliers to manage their properties from anywhere, even when they are travelling. The user-friendly application, meant for smartphones, enables hoteliers to register as well as manage jobs, along with accessing guest lists that comprises of information about in-house guests, departing guests and arriving guests. Users set customized alerts for specific events, such as the arrival of VIP guests and can also access the housekeeping data. Triton Mobile assists hoteliers in creating, viewing, tracking as well as in resolving and managing service requests or complaints of guests. And the best part about this application is that it lets you view the major operational metrics and hotel revenue data such as Occupancy Rates, ADR, RevPAR and so on.

Apart from these benefits, Triton Mobile also enables the user to access information related to any complaints, requests or mishaps that might have taken place with a specific guest. This helps in avoiding in repeating the mistakes that may have occurred previously with that guest. Users can also log in as well as log out of their shift, very easily, through the click of a button. Triton Mobile also comprises a unique feature, the whiteboard, which enables the posting of announcements, which can be read by other users. There are two different versions of this application, with the advanced version offering all of the above features and more, whereas the workflow version offers is a simpler version that offers only a few of the important features. The choice here, then, is yours! Whichever version you choose, it’s sure to enhance your productivity, in terms of managing your hotel.

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