Effective handling of complaints is sure to make your guests
happy! A hotel complaint management system is a crucial element in tracking and
resolving guest complaints, and decrease the compensation provided to the
guests to mollify them, in volume as well as in value. All this in turn enables
a hotel to create and maintain guest loyalty. Worried you might have to look
far and wide to find such an amazing application? Look no further, at least no further
than the Glitch module of Knowcross! This module is one of the most perfect hotel complaint management systems crucial
for the hospitality industry. The Glitch module enables hoteliers to manage service
breakdown issues, in an effective manner, resulting in a win/win situation for
both parties involved.
This Hotel Complaint Management System allows hoteliers to be aware of, track, investigate as
well as resolve services issues. Glitch sends out alerts as soon as a guest
incident or issue is reported, enabling the management or staff to take action
in real-time, ensuring the guests that their comfort and satisfaction are
paramount for the hotel. This module also helps an hotelier to effectively
track all the compensations that have been given out to guests. In fact, it is
also possible to generate regular reports, using which it becomes easier to identify
the major problem areas. Now that you know about the myriad uses of a hotel
complaint management system, why not go out and get one for your property!
After all, keeping guests satisfied is the most important factor for all
hotels.
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