If you talk to anyone who is even vaguely familiar with hotels and how they function, they will tell you that the housekeeping department is more or less the backbone of the hotel. Responsible for keeping the hotel neat and clean as well as comfortable, the housekeeping department performs a wide range of tasks to ensure these objectives are met.
The housekeeping department is instrumental in ensuring an overall positive guest experience because it is responsible for the upkeep and maintenance of one single factor that greatly impacts the guest and his/her experience directly i.e. the room. The condition of the room is one of the main factors that determine how a person feels about a hotel. If one walks into a room that is clean, orderly, comfortable and inviting, it instantly creates a positive impression. However, if you enter a room that is dirty and in disarray, it dampens the mood immediately.
In order to keep track of the numerous tasks that the department performs, a housekeeping checklist is essential. It helps ensure that nothing is missed out and that the tasks are allocated and completed in a timely and organised manner. With the advent of technology, one can now make use of a housekeeping software in order to ensure the smooth functioning of the department. There are numerous such softwares now available in the market which help streamline operations and reduce the scope of human errors.
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